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Customer reviews

Rating 4.2 out of 5 stars with 2149 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,149 reviews
  • Rated 5 out of 5 stars

    Never falls out! Finally..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never falls out! Finally.. Work great for medical field ECT.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    my humble review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound The sound was amazing however when someone call they couldn’t hear you

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Happy to hear you like the sound quality of your Ultra Open Earbuds! If you're having trouble being heard on calls, one thing to check is that you're using the earbuds' latest firmware. The earbuds are updated wirelessly via the Bose app; the case is updated from a computer by going to btu.bose.com. If updating doesn't help, our support team will be happy to assist you via further troubleshooting: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose over ears earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase when it comes to earbuds. I want them in gold as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I purchased these to replace my Bose quiet comfort ultra gen 1. I really wanted to like these. First the right ear shows 10-30% less than the left ear even though they both show 100% when I begin to listen. No one can hear me when they call. Also the sound is great if I hold the earbuds to my ear but move away when I release them. Then I can't hear the music well at all. Taking these back. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Mary, thank you for sharing your experience, and we're truly sorry to hear about the issues you've encountered with the Ultra Open Earbuds. We appreciate you bringing this to our attention. The good news is that these types of issues can often be resolved with a few quick steps. Please check the links below for troubleshooting guides that may help:

      Short Battery Life: http://bit.ly/3KYUuxD
      Microphone Not Picking Up Sound: http://bose.life/4mMJ90V
      Poor Sound Quality: http://bose.life/4hjVAk1

      These steps should help get your earbuds working properly again.

      Daisy - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose ear buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would recommend to everyone family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Bose products, this my 2nd pair of Bose earbuds and will be buy for family members for Christmas

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds were good and the volume was excellent but the size it good and it nice and soft

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Luz,

      I am glad to hear that you love how great the Ultra Open earbuds sound and how comfortable they are.

      If you have any questions, please don't hesitate to contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose open ear review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always amazing quality when it comes to bose. I would highly recommended thes to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bose ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great for working out! They stay in your ear and are comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find the price very high for the sound quality it has, they are very comfortable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Get em!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Was really surprised with the quality despite how they fit on the ear

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good, comfortable, wish the battery lasted longer but it charges fast.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, I would recommend getting them. They have the best quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and you can also talk to people and listen to music at the same time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A 10/10 they don’t fall off like Apple AirPods. They stay gripped on your ear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good perfect excelente for me and my life is going well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for a mom who wants to listen to music or make calls but also hear my daughter in case anything! 4/5 because sometimes others have issues hearing me if I don’t have both on.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Style and looks good. Battery in one bud inconsistently charging. Sound not optimal unless the volume is all the way up. Frequent connectivity issues.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Amanda, thank you for sharing your feedback with us. We’re glad to hear you liked the style and look of the earbuds, and we’re sorry to learn you’ve experienced battery and connectivity issues. For reference, the Bose Ultra Open Earbuds have a battery life of up to 7 hours with Immersive Audio off, 4 hours with Immersive Audio on, and 3 hours with both Immersive Audio and Auto Volume on. The case provides up to 19.5 hours of charge. Earbuds take about 1 hour to fully charge, the case about 3 hours, and a quick 10‑minute charge provides up to 2 hours of use. If one earbud drains faster than expected, here’s a helpful troubleshooting guide you can try: https://bose.life/3Q83OBW

      Regarding connectivity, Bluetooth performance can be affected by distance (typically within 30 feet), interference from nearby devices like Wi‑Fi routers or microwaves, outdated firmware, or multiple pairings. To improve stability, keep devices close, update firmware and drivers, disable battery saver mode, and restart both devices to clear temporary glitches. Here’s a guide that may help: https://bose.life/4bEGtAm

      If you continue to experience issues, please feel free to reach out to us through this link:  http://bose.life/globalsupport
      We’ll be glad to assist you further.

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    my earpiece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the earplug so easy and too real noise you will love and keep, amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphones that you can have, the sound is perfect and practice

    I would recommend this to a friend