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Customer Ratings & Reviews

Your price for this item is $199.00
The comparable value price is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 1858 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 1,858 reviews
  • Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work with my samsung tv lost the sale slip

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear this, Danny! The Ultra Open Earbuds are primarily designed for mobile devices, but can be used with TVs if the TV has the Bluetooth specs to match. I would recommend contacting Bose's support team, so we can take the model number of your Samsung TV. We can then see what could be causing the issues you're having with getting your earbuds connected up to your TV. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Design, Fit, Sound quality

    Rated 5 out of 5 stars

    Very cool concept comfortable & sound great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was intrigued by the design choice by these Bose headphones. Ordered right away and picked up a few minutes later using Best Buy locker. Very small box revealed a smaller charging case with the headphones. Putting them in the first time is a little strange but once you get the fit correct after a few minites it feels more natural. Sound is instantly awesome. Love that they don’t squish the inner ear like regular sound isolating headphones. Definitely worth a purchase if youre a bose fan. Very happy with this purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is not true . If you are in a loud or noisy area the sound or phone call can not be heard

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review Jorge. Please note that the Ultra Open Earbuds don't feature noise cancelling, due to their open-ear design. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Worst Bose product made

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can barley hear out of them. Couple Months there already cracking.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not at all good don't buy no noise cancellation will hear outside noise more

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Anusha, I'm sorry to hear of your disappointment! Due to their open-ear design, the Ultra Open Earbuds don't have noise cancelling and are not advertised as such. Best regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Charlie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money!! Sound quality was the terrible and not comfortable on my ears. You have been warned!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Charlie,

      We're sorry to hear about your experience with the Open Earbuds so far. Ensuring a good fit of the earbuds is crucial for the audio quality and microphone pick up. We would recommend visiting the following link in order to address the issues mentioned above: https://bose.life/4a1X6T0. In case you feel that the sound does not meet your expectations, please feel free to reach out to our Support Team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Bad earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t snug the ear enough. Sound is very soft and distant I returned right away

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear you couldn't find a good fit with your Ultra Open Earbuds, Nasir! The earbuds are designed to fit most customers securely, thus enabling the sound to enter your ears directly. I also recommend experimenting with the different Immersive Audio and Equalizer settings in the Bose app, to help find a sound you really like. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't have good connection whit android special on call

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and they don’t hurt my ears like others do. They feel really light.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Fitting

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor fitting Worst sound quality not use very expensive

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear the Ultra Open Earbuds don't fit you so well. The earbuds are designed to fit a wide range of ears; however, it is true that every customer's fit is different. As for sound, when worn correctly and comfortably, the earbuds' OpenAudio technology will direct rich, yet private sound into your ears. For any further assistance, our support team will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the innovation however the execution of this is very bad

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear of your disappointment with the Ultra Open Earbuds, Victor! I would suggest contacting our support team, so we can understand your complaint better and help you get the best out of your earbuds: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Ive gotten better qualitybfor a $20 pair of knock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone is horrible, noise canceling is does not work.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, thanks for your feedback. The Ultra Open earbuds do not contain noise cancellation technology, we'd suggest looking at our QuietComfort range of products if this is a feature that is important to you. As for the microphone concerns, take a look at our troubleshooting guide here - https://bit.ly/3ww4pUo
      If you need additional support, you can always contact Bose support directly via https://bit.ly/3UNtwsQ
      Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what i expected not comfortable for my ears and sound its not good quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product doesn’t stay in ears never said that in the instructions nor bose app

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We are sorry to hear that you are having issued with getting the fit right on your earbuds, you can follow our fit guide here - https://bit.ly/3ToY2dm If you require additional support, do not hesitate to reach out to your local Bose product support team via https://bit.ly/3UNtwsQ Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not good - returned them back in week. Sound was not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good fit for large ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not work for me could not hear that good went with olodance pro

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I didn’t get it, the shipping one week already.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered and I didn’t get it yet until a week I decided to cancel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no Bose ear true

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we never did receive our order it was cancel after we order it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fitting design no good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work fit into my ears cant make work Into my fitting correctly

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Francisco,
      We are sorry to hear that you are having issued with getting the fit right on your earbuds, you can follow our fit guide here - https://bit.ly/3ToY2dm
      If you require additional support, do not hesitate to reach out to your local Bose product support team via https://bit.ly/3UNtwsQ
      Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is horrible returned so not recommend

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you didn't enjoy the Ultra Open Earbuds' sound! We would always recommend contacting our customer support team, to see if troubleshooting might improve the situation. Warm regards, Fiona M. - Bose Customer Support bose