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Customer reviews

Rating 4.2 out of 5 stars with 2149 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

79%
would recommend
to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,149 reviews
  • Rated 3 out of 5 stars

    Bose new Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily fits on the ear but voice quality was average. Not worth $300.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the Ultra Open Earbuds' fit! On voice calls, you won't get quite the same quality as when you listen to music, due to the different Bluetooth profile (HSP/HFP). I hope this is useful! Regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Returned for two reasons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like them and keep them but returned it. My two cents. 1) It was not great for wearing longer times. Pain in the ear lopes. 2) Sound was audible to the persons nearby as a disturbing annoyance. I have the Bose frames that I use regularly, the sound from that was not nuisance to people around me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    So-so

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't always hear a caller in every situation and they couldn't hear me. They are very comfortable though.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Kevin, thank you for sharing your feedback with us. We’re glad to hear that the Ultra Open Earbuds are comfortable for you, but we’re sorry they didn’t meet your expectations during calls. Clear call quality is important, and the experience you described, where you couldn’t always hear the caller and they had difficulty hearing you, is certainly not what we want for our customers.

      To help improve the performance of your earbuds, please try the steps in the quick guides below:

      Low audio from product: https://bose.life/3NoglQP
      Microphone does not pick up sound: https://bose.life/4b4B6u5

      Daisy - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The innovation of how to hold os wonderful Surely next generation will have better ambient cancel mic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I could have made. I love these for when I’m at work or even just a run. I can still hear what’s going on what’s around me and still enjoy some good music.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ehhh….

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best music quality but not phone calls. Attaches to the ears very good.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Justin, thanks for appreciating the sound quality of the Bose Ultra Open Earbuds! We're glad to hear you're enjoying your experience, our goal is always to deliver quality that goes beyond expectations.

      Be sure to check out our helpful support article at https://bose.life/47v0s2K which may further enhance your call experience. Hope it does the trick!

      Klariss - Bose Customer Support bose

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Small, Comfortable, Great Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inside the box is the ear buds themselves, charging case, charging cable, and warranty/safety informational guide. There is a quick start guide (QR code) on the inside of the opening of the box and thankfully I noticed before the box was thrown in the recycle bin. First Impression - These wireless buds sport a unconventional shape, but an undeniably extraordinary sound. QR Code/Quick Start - The quick start guide is very helpful in giving a move vivid description of how to put the headphones on, updates the firmware, lets you customize the key bindings of the buttons and equalizer/sound controls. I definitely recommend downloading the app. Open Earbuds/Comfort - Right out of the box, the buds stunned and left an impression as I personally had never used wireless headphones with such a design, external and hanging from the edge of the ear. Though I was certainly skeptical, the design has a comfort I’d never expected. They also don’t move much, despite being held on by not but their own countered weight. Strange design aside, they were quite easy to get used to as they weigh nothing and feel like even less. If not for the music, you could easily forget the buds are there. Sound/Calls - The sound most certainly sets the bar for wireless headphones. There’s an immense amount of base, and despite the design they do block out quite a bit of external sound. So much in fact, half volume seems to be plenty, even perhaps too loud, which is a first for a fan of loud music like myself. Also vice versa the way the buds rest allow for you to listen to the area around while the music is low for some ambience or perhaps motivation on a jog. Calls are extremely clear, and the microphone seems to capture sound well. Battery Life - The battery life was not included on the box, but they seem to last around 10-12 hours from a full charge, and charge twice in their case. It took two days of listening before the buds finally indicated a low battery, and the charge was relatively short, maybe 10 or so minutes for the buds in the case and 20 for the case. The case lets you know the charge status of each bud with individual indicators, as well as an indicator for the case itself. The only issue I could find with the headphones, was a sort of glitch that disabled my ability to change the volume on my phone once the headphones were connected. Restarting the music streaming app I was using seemed to fix it, while be it temporary as it is a reoccurring thing, so it may just be the streaming app itself and not the headphones. They are also magnetic, which goes for most earbuds, but the magnet on these is quite strong and gave me a startle when I discovered pair of earrings I was not aware were also magnetic. Overall, I am highly impressed with the design, the sound and the comfort of these headphone and I would highly recommend to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great open ear buds. Highly recommend.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds. Open ear so I can hear my surroundings and listen to my music too. One thing though, if you wear a mask it gets caught on the elastic when removing the mask. Just be aware that when removing mask it will get caught and thrown off your ear.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Looks cool, but practical.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool design, not remotely practical. It do not work for me at all. I went to the car, tried them, went back and returned them. They look sleek but i don’t know who they would even work for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy these Bose Open earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Bose Open earbuds on Dec 15-2025, They stopped working on Jan 28-2026, I went to BestBuy in Odessa TX on 2/3/2026. After they checked my earbuds, they told me I have to pay $40 restocking fee or I have to file a claim on Bose Website. With these expensive earbuds you think you would use them for long time, the answer would be “NO” I only used them for 1 month and a half. I would not recommend anyone buying these Bose Open earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Lynn! We completely understand how this must feel. Investing in premium earbuds like ours, you expect durability and a seamless experience. This is not the kind of experience we want you to have, Bose is known for delivering quality products, and your feedback is important to us.

      I’d encourage you to reach out directly to our customer support team through this link: https://bose.life/contactus They’ll be able to better understand the issue you’re facing, guide you through troubleshooting, and if that doesn’t resolve the problem, they can walk you through available service options for your Bose Ultra Open earbuds.

      Your experience matters, and we want to make sure you get the performance and reliability you expected when you purchased them. We're here to help!

      Sophie - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Top comfort

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not very loud in a loud environment but in quieter settings I absolutely love them. The call quality is lacking a little

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set and comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is good and bakanced and its good for people who wan5 to avoid having tenatious when they are 30

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but not for my ears

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit in my ears correctly ..kept falling out .. would give 5 if they fit !!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    useless earbids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would giveno stars if possible these worked great for the first couple of months bit now no one can hear me on phone calls and considering this is most of what I need and use them for they are completely useless and a great waste of money now I will have to fork out more money for another pair of earbuds that actually work

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi SamuelA, thank you for sharing your feedback. The Bose Ultra Open Earbuds are equipped with two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the person on the other end of the call. Please make sure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear.

      We’re sorry to hear you’re experiencing microphone issues, and we’d be happy to help you resolve this. You can check out this helpful link for more information: https://bose.life/3N7ubHl

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought a pair for my wife. she loves them too. work great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wait til the next version at least

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for comfort and laying in bed bad for everything else. Mic is poor for calls in general unless in a completely quiet environment. I am hoping it can be fixed via update but not hopeful

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We're sorry to hear about your disappointment with your recent purchase. We understand that trying out a product before purchasing can be important. Your feedback is valuable to us, and we'll take it into consideration as we continue to improve our products. We recommend visiting this link in order to address the issue: https://bose.life/431eULD. In case the issue persists, please don't hesitate to reach out to our team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Review for my new Bose Ultra Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical due to fact that they don’t fit completely in your ear as my other bose ear buds did, but I have to admit that I’m very happy with these and the fact that I can still hear a bit even with them in my Ear.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hurt ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is outstanding. However they hurt my ear lobe after just one hour of use. Hated to do it, but had to return

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the hype

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People tell me they hear an echo when talking to them. Definitely not recommended for the gym. You will hear everything. They are good for traveling or for studying. Excellent battery life.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Lilia,

      We're glad to hear that you find the battery life excellent and that they suit your needs for travelling or studying. However, we're sorry to learn about the echo issue during calls. Your comments are valuable to us as we continue to improve our products. Here is a link which would deem helpful with the echo issues you were facing on calls: https://bose.life/4a6Qm6c. If you still encounter difficulties with the product, please feel free to reach out to our support team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Mr. Ron

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst pair of Bose I ever purchased. The volume on these is worse than a 15-dollar pair off amazon.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Ronnie, I'm sorry to hear of your disappointment! Thanks to their OpenAudio technology, the Ultra Open Earbuds are designed to channel rich, high-quality volume into your ears, whilst keeping your ears open to the world around you. If you're having volume issues, make sure your connected mobile device is turned up all the way. Another thing to try is a quick reset of your earbuds, which is done as follows: https://support.bose.com/s/article/ult-headphoneopn-resetting-your-product---ka08c000001bufcaaa?isSessionCreated=true&language=en_US. I hope this information is useful; if the volume issues continue, your local support team will be happy to continue troubleshooting with you. Warm regards, Fiona M. - Bose Customer Support bose