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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 351 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers praise the exceptional sound quality, comfort, and impressive battery life, along with the good fit, design, and effective Active Noise Cancellation, noting the bass-heavy default setting. However, some users have raised concerns regarding connectivity issues, the high price, and the absence of touch controls. Additionally, the accompanying app is considered somewhat lacking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 352 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    B&W buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good, clear with good bass response. easy to adjust volume, change tracks.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding earbuds on the market today for the price. Crisp highs and deep bass sets this apart from others.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying out a few different headphones. The sound profile on these were amazing. Clean sound, great lows without being boomy. Love them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound quality like no other.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much every source of sound I own are Bowers & Wilkins. This is my second pair of B&W wireless headphones and I absolutely love the sound quality. You cannot go wrong with these headphones!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bowers and Wilkes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came promptly and i really enjoy the sound quality. I usually you ear buds so this was a new experience. Definitely an upgrade

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Appearance Vs. Quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can give you a plus for ultra fancy design. However, there are a couple of things they need to consider as work in process or room for improvement, especially for the price : *Noise cancellation is not quite there yet *Constant disconnection from my device *No Equalizer at all, not even the most basic presets such as Jazz, Concert Hall, Rock, etc. Only treble and bass? Not what was expecting. *Napa Leather? Not quite sure about that *Padding on Headband a little extra cushion please will be perfect considering parts of this stylish design are in metal. I try to like it, since want to give a step up from my Sony's, unfortunatelly the sound quality is very relevant for me and my expectations for these headphones were high up, based on reviews, sadly they will be return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bluetooth that doesn’t sound like junk.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally Bluetooth earbuds that sound good. My IPhone doesn’t support the higher resolution these buds are capable of. Even so the sound quality is very good. Overall happy with the purchase. If they were a little cheaper I would buy another color as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Almost Perfect Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality of these headphones. The clarity and bass are amazing. They are not the best for phone calls due to the fact that people I call say I sound very far. Also, the "pass though" isn't as good as it could be.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Music Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound! Beats every other pair I tested on the market. I’m very happy with my purchase and music experience with these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Music to my ears

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great audio quality, will not go back to any cell phone brand

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Tried two pairs

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair of the sound was great but kept disconnecting so I returned and got a second pair that bear sound was great again phone quality was terrible it wouldn't disconnect as much I couldn't plug it into my computer and listen to my work training it would not connect through the box to the earbuds return them and got something different

    No, I would not recommend this to a friend
    • Brand response from Bowers & Wilkins Team
      Posted .

      Hello Ricky,

      We are sorry to hear about the connection issues you experienced. This is not typical, as our satisfied customers are not reporting similar problems. We appreciate your feedback, as we continually seek ways to improve. We hope you will consider giving Bowers & Wilkins another opportunity in the future.

      Sincerely,  
      Bowers & Wilkins BowersWilkins

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Flaky BT interface

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have just bought a pair of Formation Duo speakers, and they sound really good. HOWEVER they will not connect reliably to my new LG OLED TV (although it would be Bluetooth, they would still sound way better than the TV speakers). Left or Right channels would occasional switch off of for a few seconds, and both would regularly drop out for half a second or so. The TV links very well to my headphones via Bluetooth, so it seemed as though the issue might be with the speakers. They will link to my phone OK and I can play music from it via Bluetooth. So I bought a TROND BT transmitter with a TosLink optical input and it has exactly the same issue with the speakers. I think it might be due to their lack of support for Low Latency aptX (at least I can't find that in the speakers specifications). So, although the sound is great, it seems ridiculous that BT speakers at this price have a flaky BT interface, rendering them unusable with my TV. B&W do not provide any support other than boilerplate questions, and their help line remains unanswered. Not impressed. Steve

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Excelent for a “flat” EQ

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I really enjoyed the build quality and premium feel of these headphones. The sound is very balanced and overall flat. If you like a punchier bass response, look elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Great BUT!!!!!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE these when they are working properly. I’ve had one issue after another with these earbuds connecting….. Not connecting at all, one side connecting, cutting off after 15 minutes, tap control working but no audio coming through the same side, having to constantly pair over and over again. Hopefully they send me a new pair quickly because I’m a musician and need them fo my living. They are EXPENSIVE an I expect much more! Hopefully I just got a bad pair and the replacement won’t repeat this bad experience

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Px8 performance headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are excellent. Great sound quality and beautiful color. But still nothing is perfect and 800 dollar headphones should be beyond expectations. The leather gets cracks after slight use in a year and the battery drains faster than expected. No doubt that you will feel like sitting in a hall listening life to Hans Zimmer music and what a quality. The price should be around 400

    I would recommend this to a friend
    • Brand response from Bowers & Wilkins Team
      Posted .

      Hello Arif,

      We are delighted to hear that you enjoy the sound quality of our headphones. Hans Zimmer's music does indeed sound amazing!

      To help prolong the life of the leather on your headphones, please follow these care instructions: 

      1. Clean your headphones with a damp cloth, gently dabbing until clean. 
      2. Avoid rubbing the cloth on the fabric or leather. 
      3. Do not use cleaning detergents or leather polish, as these may damage the product.

      If you need further assistance, please don't hesitate to contact our product care team at 1-800-370-3740.

      Sincerely,  
      Bowers & Wilkins BowersWilkins

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You wont Regret it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them they feel Extremely delicate but high quality nor are they heavy like the apple airpod max But in exchange the apples airpod max noise cancellation works better than the px8 Rather, it's ambient mode or noise cancelation mode. Both functions are okay on the px8 but audio quality beats every pair of headphones out there hope this helps

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Beautiful Music with B&W

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Beautiful. Breathtaking. Build Quality. Black. Bowers & Wilkins! I love them, my wife loves them. I’ve done a ridiculous amount of research. I am blown away. So happy I finally have them. Felt like a kid waiting for them to come in the mail then melted after finally getting to hear them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phenomenal and the McClaren Design is sleek

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to say these things are worth the cost because they're expensive, but they are . The sound is flawless, crisp, and clear. It's as close as hearing the music live as I've ever felt with headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wowzerz!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed by the sound in the store, but I typically take that with a grain of salt as the store is so big and the sound goes everywhere. When I got these things home, WOW! Totally blew me away! I almost missed work the next day because I wanted to hear everything!!! I have Tidal’s upgraded account and EVERYTHING sounds amazing!!! The price tag hurt, but the sound quality healed all of that!!! I will definitely be getting a second pair for my office! (Don’t tell my wife!)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    100% recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look absolutely amazing! Sound even better. Crystal clear. Great vocals. Sounds great with movies also! They are pricey, but i think they're worth it

    I would recommend this to a friend