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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 168 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
90%would recommend to a friend

Customers are saying

Customers appreciate the BrewSense 12-Cup Drip Coffee Maker for its excellent coffee quality and ease of use. The design and overall performance are also well-received, along with the temperature control features. Users find the capacity and size suitable for their needs, and the timer is easy to set up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 168 reviews
  • Rated 5 out of 5 stars

    Great coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a few different coffee maker brands over the years and Braun is the best in my experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the price. Very easy to use and makes a great cup of coffee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the Kitchen line of appliances!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great coffee maker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great works great easy to use. Wife is happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has it all, except the settings are not always intuitive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great coffee maker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great coffee maker i will buy again excellent price for this brand

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Liking it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had some bonus points and gift cards, so we went shopping. Looked at lots of stuff, bought a coffee pot. We're liking it. You can set for strong or regular coffee, and the warmer tray can be set to high, medium or low. Auto start, and auto off.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for an upgrade to my Mr Coffee, so I shopped on-line and determined this was the machine I wanted. The first one came to my house, I filled it with water, and the water dumped all over my counter. I returned it, recieved another on. It seemed to brew fine for 4 cups or 8 cups, but when I brewed 6 cups it seemed to make a lot of noise and just not work right. 2 months after purchase, it stopped working and gave an error code. I contacted Braun, they are sending me a new one. I do not want it. I asked for a refund. A coffee maker is a very simple device with a very simple task. I am disgusted. On the bright side, I am very happy with my Cuisinart I replaced it with.

    No, I would not recommend this to a friend
    • Brand response from Braun Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. BraunReplies

  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Great coffeemaker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked Braun coffee makers and had a great one for years. Wished I could have gotten the same size but was not able too! This has a lot of features and makes great coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Great coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee maker makes a great cup of coffee. I was loving my keurig but decided to get a regular coffee maker because more people in the family started drinking coffee. I was pleasently surprised by how great the coffee tastes!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it makes the coffee quike and you are able to progarme it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quality coffee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we love this coffee maker. Very easy to use, and I like the built in water filter because good water makes a difference. We purchased because is fiid reviews and were not disappointed. This is our first Braun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Might be "overkill", but I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a previous power conditioner that lasted about 15 years. had one of our frequent power outages and 1 second later it came back on.. FRIED the current conditioner but probably saved a lot of other equipment. I live in an area that has frequent power outages and spikes. I run everything to the power conditioner/voltage regulator, then some of the conditioned power goes into a Panamax uninterruptible power supply. Have a JVC projector and losing power keeps the fan from running to let the bulb cool off...this KILLS the very expensive bulb. I am sure that my previous conditioner/voltage regulator has saved my equipment from the frequent power losses and surges. Again, may be overkill for some, but I wouldn't be without one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    john

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not as user friendly as I expected, short people will have a hard time checking the water level without dropping the carafe or spilling, moisture forms on the front panel will probably return it...

    No, I would not recommend this to a friend
    • Brand response from Braun Customer Care
      Posted .

      Hello, we are sorry to hear you did not find our coffee maker as user-friendly as you were hoping for. Please know your satisfaction will always be our top priority, so if we can be of any assistance in making your coffee brewing experience better, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-888-977-3578 and one of our friendly associates will be happy to speak with you. Thank you. BraunReplies

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is easy to use. The coffee somehow seems to be stronger than what my $150 CuisinArt could make when both were set to “bold.” It looks nice and I hope it will last for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Excellent Coffee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My coffeemaker was a Braun that I bought over 15 years ago. It finally quit. I purchased this one to replace it and it makes excellent coffee. I hope it lasts another 15 years!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Good coffeemaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any problems so far. I've always purchased Braun coffeemakers and this one is replacing one from 15 years ago. With the water filter, I think the coffee tastes better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewed several coffee makers that were affordable yet rich with features and have a good quality rating. This one was worth purchasing and has performed great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tasting coffee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast tasty brew. Compact size.nice features.the hot mode isnt that hot. The clean mode lit solid green only after a month of daily use.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Good coffeepot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has held up well and brews good temperature. Has regular snd bold settings for brewing.

    I would recommend this to a friend