Customer Ratings & Reviews

Called support twice because the steam wand not working after 8 months. Did a video conference to demonstrate. We use the machine only once a day. I'd run the descaling once when the light indicator came on. And before I called, I cleaned the tip thoroughly to make sure there's no blockage. Despite all that, support insisted I did another descaling before proceeding. They were kind enough to offer shipping me the descaling free of charge, but it'll take 7-10 business days. I called a second time to point out if the 'descaling' warning does not comes on, descaling is either not required or the monitoring is not working, a seperate problem, which 'descaling' is not going to solve. Still, support insist I do the descaling first, plus support stated I should not rely on the warning light, that I should descale every 2-6 weeks. Make no sense. On the third day, I noticed the unit actually has a water leak. Called support, and in the video conference, it showed lot of things not working properly. Finally, they agreed the problem has nothing to do with descaling. Now, I have to wait another 3-5 business days for the shipping box to arrive so I can send it back to repair. This is not a cheap machine and only 8 months old, lightly use. The least they can do is hurry up send me a replacement. They can keep this broken machine and take thier own time repairng it. Why further inconvenience me of not having my morning coffee for another 2-4 weeks ?

Best thing I’ve purchased so far this year, if you love coffee, buy this!

We got this for Christmas and loved it! We used almost daily and then on February 28th it died. The steam wand no longer works. Sad day. Tried to troubleshoot and clean the nozzle but that did not work. We now have an expensive paperweight.

Inconsistent dosage, single shots give you double and double shot give your single shots. Weird.

I bought this as a gift a month ago and my wife used it 5 times and now it wont pull a full shot of espresso. it doesn’t work. Best Buy’s return policy is less than 14 days so given the time that it spent wrapped and the 5 times that she’s had to use it, it is no longer returnable to the place that we bought it from. I am extremely disappointed, and I don’t think I will ever buy from Best Buy again. And unless Breville can make this right I will not be purchasing any of their equipment again either. This is supposed to be an excellent machine, and yet the espresso machine I had before cost a quarter of the price and worked every time.