Customer Ratings & Reviews
- Model:
- BES881DBL1BNA1
- SKU:
- 6559986
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Barista Touch Impress Espresso Machine for its user-friendly design and exceptional coffee quality. Many users rave about its simplicity, describing it as 'easy to use' and 'very reliable'. The machine's ability to produce high-quality coffee is also widely praised, with customers noting that it makes 'better coffee than Starbucks' and 'real quality coffee'. The touch screen interface is another notable feature, with users appreciating its simplicity and ease of use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Breville barista touch
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s an okay machine. It’s not as nice as I thought it would be, some parts of the machine are made with plastic and it’s beyond me. The quality of it is not worth the price I paid.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Great Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is great for home use. We use it on a daily basis to make one or two drinks.
I would recommend this to a friendGreat machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance and the best tasting espressos. I don’t need to spend the cash on Starbucks anymore!
I would recommend this to a friend- Cons mentioned:Grinder
JUNK!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get replacement 2 months. Now new one doesn’t work right either. Never grinds enough so have to tamp and grind several times which causes too dense in the portafilter and no product comes out. Took hours of calls/hangups just to get sent a new one and now the grinder doesn’t work when trying to set it up. Just give me a Keurig….
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241202BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
- Cons mentioned:Price
Major Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made barely luke warm lattes. Even heated the milk frothier and cup in hot water in advance and still barely luke warm lattes. Definitely not what I was expecting for the price. Contacted Breville and resetting did nothing. I ended up returning it.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Breville
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use website. Always enjoy navigating thru the website.
I would recommend this to a friendInconsistent Extraction and Lack of Control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest issue with this machine is its inconsistent coffee extraction. Sometimes, it produces a decent shot, but other times, the espresso turns out extremely watery, even when using the same beans and making no adjustments. No matter the grind size, bean type, or freshness, I kept getting poor-tasting, under-extracted shots. The lack of a true dialing-in process is frustrating—since the machine relies on time- and volumetric-based settings, there’s no way to properly calibrate it for consistency. While manual adjustments can help achieve a better yield, there’s no way to save or apply these tweaks for future brews, making it difficult to get reliable results. Due to these issues, I’ve decided to go back to my Breville Touch, which offers consistent experience.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250320BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Good buy flawed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but flawed for the price point not that reliable
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry your experience fell short of what you deserved. Feedback like yours is exactly how we identify where we need to do better, and we want you to know it won't go unnoticed. We've shared your comments with the right team and are committed to making meaningful improvements.
Great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the Best and Really Reliable,The manual is understandable
I would recommend this to a friendHorrible, I don't recommend it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible machine, it constantly gives some errors, the water pressure is not enough to have a cup of coffee, although the filters are all new and clean. If you do everything according to the instructions that this machine gives On your display, you won’t see coffee. Every morning, instead of enjoying fresh coffee, you get a spoiled mood, a huge consumption of coffee from 4-5 grinds is 1 cup. Making a cup of coffee ends up taking a huge amount of time. About 20 minutes. This is simply unacceptable, especially for that kind of money.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250114BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine! Nice upgrade. I thought I wasn’t going to like the blue color, but I love it.
I would recommend this to a friendBreville impress touch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing! As long as you use the right beans you have great tasting espresso ☕️
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best coffee maker i have ever owned. I love the simplicity
I would recommend this to a friend
Great
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] One of the best espresso machine in the market 2023
I would recommend this to a friendSad coffee lover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a wonderful product... WAS. Started flickering and malfunctioning a couple times. I would just unplug it and start again... but then it malfunctioned during a brew then again during the frothing. Completely turned off and wont turn back on!!! Pretty upset for how much the machine cost.
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV240103BBMR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Espresso upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the Barista Pro Express and very glad we did.
I would recommend this to a friendBreville
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no words to describe this product .spectacular
I would recommend this to a friendThe grinder stops mid-grind and makes odd noises
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this coffee maker less than a month ago, and this is already my third Breville machine with the same issue. I absolutely love the taste of the coffee, but the grinder stops working within weeks. All three machines had the exact same problem. At this point, I can’t justify buying Breville again. Very disappointed with the grinder reliability.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV260213BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Breville, Barista Touch Impress, impressed me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely an epic espresso machine. How I love it.
I would recommend this to a friendCoffee maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee maker is working great but for the price I think that needs to be more heavy duty
I would recommend this to a friend