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Customer Ratings & Reviews

$1,499.95

Customer reviews

Rating 4.6 out of 5 stars with 362 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 362 reviews
  • Rated 5 out of 5 stars

    Best coffee machine ever!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once it’s dialed in it’s great!! Turned my wife into our personal barista.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Touch impress

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing i love its easy to use it amazing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best espresso machine ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best espresso machine ever. It makes my life supre easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent machine, best coffee. we loved it. best choice of this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Espresso upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Barista Pro Express and very glad we did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Breville

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no words to describe this product .spectacular

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Amazing, wife loves it. Coffee tastes great. Easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My espresso

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you turn on the espresso machine, it’s loud,,.,when you’re trying to make the handcrafted coffee. It’s loud…..not very quiet.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience. brevilleusa

  • Rated 5 out of 5 stars

    Never looking back

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing coffee machine, espressos turn out perfect!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wish it was better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and great features, however, the coffee just doesn't come out hot enough, especially when making a latte or other milk infused drink. I boiled a pot of hot water to preheat my coffee cup, the portafilter, filter and milk jug which helped, but the latte's still were only hot for a few sips. The side arm puck press is a great feature and way less messy than hand pressing the puck, but auto indicator for puck height did not always work. And lastly, the grinder started getting jammed within a week.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience. brevilleusa

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this expresso machine used every day,easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffee maker is working great but for the price I think that needs to be more heavy duty

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best espresso machine in the market 2023

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Breville, Barista Touch Impress, impressed me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely an epic espresso machine. How I love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very disappointed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This expresso machine is so hi tech I couldn’t get comfortable enough to use it.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience. brevilleusa

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No dislikes amazing machine. Easy operation and beginner friendly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Received old version of this machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is selling old versions of this machine. The latest version includes cold extraction for cold brew. The one I received was manufactured in 2024. Best Buy just seems to be trying to get rid of the old versions. Returning and purchasing directly from Breville. We shouldn’t have to pay the same price for an outdated machine. Be sure to check your firmware version if you decide to purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy.with this machine. Would recommend.....

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    JUNK!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get replacement 2 months. Now new one doesn’t work right either. Never grinds enough so have to tamp and grind several times which causes too dense in the portafilter and no product comes out. Took hours of calls/hangups just to get sent a new one and now the grinder doesn’t work when trying to set it up. Just give me a Keurig….

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US&region=us&brand=breville with a subject line of BV241202BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. brevilleusa

  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The $999 breville is way more reliable and makes better coffee. This doesnr press correctly and jams all the time. Save yourself $600 and buy the cheaper $1000 machine that i do own as well and its way better

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US&region=us&brand=breville with a subject line of BV241125BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. brevilleusa