Customer Ratings & Reviews
- Model:
- BCG820BSSXL
- SKU:
- 6216364
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Smart Grinder Pro 12-Cup Coffee Grinder's excellent grind quality and ease of use. Many appreciate its overall performance and compact size. However, some customers have mentioned concerns about its price and potential clogging issues with oily coffee beans.
This summary was generated by AI based on customer reviews.
Easy to use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this grinder! I feel like it grinds too much for the displayed setting though. We have a 12 cup carafe and when we grind 12 cups worth of beans, it nearly overflows out of our filter. Could just be our drip coffee maker though.
I would recommend this to a friendFabulous
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many options for different types of coffee/espresso. I also love the airtight seal to keep the beans in for a few days!! Love this grinder!
I would recommend this to a friendNice consistent results
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical about purchasing because of all the complaints relating to cleaning the machine and recommendations against grinding too oily of beans. I prefer lighter roast for my espresso shots so the oily bean issue hasn't been a problem. The machine does retain grind residue which can be removed using the brush and minute rice. So far, I am happy with the purchase.
I would recommend this to a friendGreat upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this grinder. Upgraded from a cheaper burr grinder that was staticky and loud as hell. This grinder is much more efficient, consistent, and quieter. Would highly recommend.
I would recommend this to a friendLOVE LOVE LOVE this Grinder
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical paying so much for a grinder, but it has been worth every penny. My freshly ground french roast in the mornings is absolutely amazing. I did buy the extended warranty just to be safe, but so far so good!
I would recommend this to a friendAwesome grinder!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the grind settings and the ability to use the porta filter or container for the ground coffee. Worth the money!
I would recommend this to a friendPerforms well
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it grinding expresso. Very pleased with the result
I would recommend this to a friendGreat Features But…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using this grinder to accompany my Breville espresso machine for the past 2 weeks. While the grinder has some great user functionality the grind consistency has been quite inconsistent. If I was using this for drip coffee with a more course grind it probably wouldn’t be a big deal, but it’s problematic for a fine espresso grind.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220613USBBMR-5. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Great grinder
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great grinder. Bought another grinder with my espresso machine and it just didn't do the job right. Got this one and now the grind is too small for my machine. Can't complain at all.
I would recommend this to a friend- Pros mentioned:Ease of use
Easy to use, but doesn’t make better coffee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason my coffee tastes more bitter than it did when I ground my beans with a blade grinder…? Husband is not happy I bought this, even though it’s easy to measure per cups needed. I wanted so much to love it :(
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Depending on the coffee you're using, you may need to alter the grind size to create a smoother-tasting coffee. First, we always suggest using freshly roasted coffee, meaning a bag of coffee with a 'Roasted On' date, as opposed to a 'Best Used By' date. Using the freshly roasted beans within 5-20 days of that roasted on date will give you the best tasting coffee.
With the machine, itself, there are two adjustments you can make that affect the strength - the grind size and the Strength Dial. If you are using freshly roasted coffee (within 5-20 days from their roast date), you're probably going to use a 4 or 5 grind size. If you're using beans with a "Use By" date, you'll probably want to use a 3 or 4 grind size. The freshly roasted beans won't need to be ground as finely to get at the oils and gasses. A bean from a bag with a "Use By" date may have less gasses and oils, resulting in a need to grind finer to get at those remaining gasses and oils. Using a 2 or 1 grind size will probably just pulverize the bean and/or clog the grind chute. The grind size in combination with the strength chosen with the Strength Dial will affect the strength of the coffee.
If you continue to experience issues, please don't hesitate to send us an email at askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Grinder
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 1st month became clogged Best Buy exchanged for new one
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Excellent Coffee Grinder!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to go with my Breville coffee maker and I could not be happier! The ability to dial in the specific number of cups helps me get the most our of my brews and delivers a consistency I could not get otherwise.
I would recommend this to a friendLove love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this grinder! It works so much better than the one built into the breville pro
I would recommend this to a friendExcellent espresso grinder
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a more expensive grinder that just wouldn’t work with my machine. Timed dose is a really nice feature. Have used for both cold brew and espresso and it’s worked for each.
I would recommend this to a friendEntry level espresso
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a entry level espresso grinder, if you own an espresso machine this is a must have, the different between a fresh ground coffee and the pre ground is noticeable
I would recommend this to a friendgood
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.thanks good luck thanks hi hi hi hi hi hi hi hi hi
I would recommend this to a friendLearning curve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a while to dial in good espresso. The grinder works great but you have to adjust everything just right, from the size of the ground, to the amount of time rinding.
I would recommend this to a friendFailed with Starbucks beans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product as such I loved it.. everything was perfect until the day, coffee beans from Starbucks was added in. It might be the oily texture that Starbucks glazes the beans, the darn thing caused this puppy to screaming halt. It failed to grind Starbucks beans. I returned it. I would love to buy one if this grinder can take the glazed beans. BTW, I always keep it for Indian Filter coffee, which is closer to Turkish grind or finest possible grind.
No, I would not recommend this to a friendWonderful Precise Quiet Coffee Grinder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grinder is quiet, grinds efficient and precise. You will truly be happy if you purchase this grinder. No more ground coffee all over the counter.
I would recommend this to a friendBest for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used many professional grinders. This one takes more effort with calibration but it can grind more finely than needed for espresso too. Better to have more power than less.
I would recommend this to a friend