Customer Ratings & Reviews
- Model:
- BCG820BSSXL
- |
- SKU:
- 6216364
Customer reviews
Rating 4.7 out of 5 stars with 488 reviews
(488 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Smart Grinder Pro 12-Cup Coffee Grinder's excellent grind quality and ease of use. Many appreciate its overall performance and compact size. However, some customers have mentioned concerns about its price and potential clogging issues with oily coffee beans.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
It's really okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very ok grinder, it is perfect for espresso & drip, but it isn't coarse enough for my french press.
No, I would not recommend this to a friendRated 4 out of 5 stars
Grind time!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted decaf grind on tap. Works fine holds more than the hopper on the espresso machine. Seems a little spendy but is a solid grinder that matches the maker -1 star for value. If it came with a portafilter than I would say worth it.
I would recommend this to a friendRated 1 out of 5 stars
Breville is horrible. Very weak coffee grinder!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first day I used it, it could not grind through some quality arabica beans. What a piece of s$@! I am very disappointed, and returning. I will buy a Baratza from now on. I will never purchase another Breville appliance!
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Rated 5 out of 5 stars
Coffee
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this grinder for fresh ground coffee and I must say I’m impressed with this machine. Coffee lovers is a must buy
I would recommend this to a friendRated 1 out of 5 stars
Get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This grinder has severe limitations and unreliable grind settings, especially at finer grinds. There is a mechanical adjustment internally as well as an external knob, neither of which do much at finer settings. If one is OK with only a courser grind, then the Smart Grinder will probably work OK.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Rated 5 out of 5 stars
Nicest one I’ve had so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Way quieter than my old one. Not very messy either.
I would recommend this to a friendRated 1 out of 5 stars
Broke in a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and it broke in a month of use. Called the manufacturer and they send me another one and broke again in less than a month. The rotor stopped working like the first one. Never buying this brand ever and I don’t really recommend it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 45 days! All the reviews were great but my guess is everyone loves it until it stops working. Waste of $200 and can’t return to Best Buy either because I didn’t save the packaging!
No, I would not recommend this to a friendRated 1 out of 5 stars
Gimmick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.YEs, digital screen can impress, but behind the scenes how does this grinder actually change the settings? Grinders with manual setting control are more realistic and reliable. Unfortunately Breville is not what it used to be, now its too much marketing and little substance.
No, I would not recommend this to a friendRated 1 out of 5 stars
I have to return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely loud. Coffee beans get stuck. I have not been able to get even two shots of coffee.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Grind quality
Rated 5 out of 5 stars
Game-Changer for Coffee Lovers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Smart Grinder is fantastic! It grinds beans in seconds and is so simple and easy to use, it never feels like an extra step—even on busy mornings. I love having the freedom to buy fresh beans and quickly switch between espresso or regular coffee with just one grinder. Honestly, I feel a bit spoiled now that I understand how much the right grind matters, turning what could be bitter coffee into the perfect cup. Definitely a must-have for any coffee lover!
I would recommend this to a friend - Pros mentioned:Grind quality
Rated 5 out of 5 stars
You get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Burr grinders are most definitely the way to go if you appreciate great fresh coffee you make at home, and buy your quality beans whole. I have owned other burr grinders, yet this Breville is well worth the extra $ you will spend. From its very first use, I appreciate why I spent more this time. Not only is it much quieter, Breville has solved the static electricity problem/mess you get with other grinders. You can fine tune the amount and size of grind (from very fine to course) depending on your personal preference. You can change it from shots, number of cups, fine grind for French press, etc. It has a digital readout that gives you length of time for each grind as well. If you grind your coffee the same every day, it keeps the previous setting in memory and you simply press a button to turn it on, and the same button again to produce your favorite grind. The hopper holds one pound of beans. I believe while grinding, it must not impart heat to the grounds which may directly effect the overall finished coffee taste. Without changing any other factors in my daily routine, the grind produces a more balanced, smooth coffee flavor. I am so impressed with this product, I have ordered the Breville Precision Brewer 12 cup coffee maker to work in concert with this grinder. I should receive it tomorrow. After a bit of use, I will submit a review for it as well. Bottom line, if you enjoy great coffee, this is a great grinder!
I would recommend this to a friend - Pros mentioned:Ease of use, Grind quality
Rated 5 out of 5 stars
Great Higher-End Home Coffee Grinder
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a match to a nice true espresso machine. It easily grinds fine enough to make great coffee shop quality shots. The timer function allows you to dial in exactly how long it needs to go for a perfect shot. Lesser grinders can't give the fine grind or precision of this machine. Adjusting grind, time, and overall ease of use are great. The little accessories it comes with are also a nice bonus. It's overkill if you're just doing drip, press, or the like. Otherwise it's a true buy-it recommendation.
I would recommend this to a friend - Pros mentioned:Grind qualityCons mentioned:Price
Rated 4 out of 5 stars
Grinds well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Grinds well and has plenty of features, but is louder than other machines I’ve heard. Motor completely broke after 3.5 years of moderate use. A bit pricey.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Ultimate Coffee Grinder
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded our coffee pot.... thought it was time try fresher coffee.....the breville grinder pro is an Awesome grinder...... very versatile, easy to use......it will make a grind for type of coffee you want......I definitely would recommend and will buy again.... should I ever need a new one
I would recommend this to a friend - Pros mentioned:Grind quality
Rated 5 out of 5 stars
Great home grinder!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great grinder! It does an awesome job with the chemex, v60 and aeropress! Haven’t tried espresso yet, but overall such a good grinder for the price. My only gripe is that I can’t close the hopper after each use. I like the have the burrs running before they touch beans for longevity. Very quiet grinder and grind consistency is excellent. Highly recommend!
I would recommend this to a friend - Pros mentioned:Grind quality
Rated 5 out of 5 stars
Great Grinder!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our third Breville grinder for our office. We love how well it grinds and works well with daily use - sometimes twice a day.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this item quickly after purchase. It works well. So far this has been a good purchase. I would recommend this grinder for home use.
I would recommend this to a friend - Pros mentioned:Grind quality
Rated 5 out of 5 stars
Highly recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought I would be grinding coffee beans. I have had two budget coffee grinders which I thought were ok. I choose the Breville grid and am totally happy with the results. Highly recommended.
I would recommend this to a friend - Pros mentioned:Grind quality
Rated 5 out of 5 stars
The only coffee grinder to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee grinder to use, tried other don’t work as well. Bought a new one because we’ve had the last one for about six years or seven. 
I would recommend this to a friend



