Customer Ratings & Reviews
- Model:
- BCG820BSSXL
- |
- SKU:
- 6216364
Customer reviews
Rating 4.7 out of 5 stars with 514 reviews
(514 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Smart Grinder Pro 12-Cup Coffee Grinder's excellent grind quality and ease of use for various brewing methods. Many appreciate its design and the range of grinding sizes it offers. While some find it a bit pricey, a few have mentioned occasional clogging issues.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Buyers Alert!Brand New Grinder Jammed at First Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Bambino Plus Espresso Machine from Best Buy and worked it with a Porlex Mini manual grinder. I did some research for a good Esprersso grinder and ended up with this model, which is the cheapest one for good Espresso. However, I noticed there was a problem with the previous models of the Smart Grinder Pro: the plastic propeller will worn out and the grinder will jam. But it seems that Breville had since change the plastic part to steel and the problem should be gone. It turns out this is NOT true. It also turns out that Best Buy may also sell you heavily used display model as new. When I tried to order from Bestbuy.com, I found that within 30 miles of driving distance there is only one store that had only one machine available to pick up the same day, which is labled as a display model. I then changed to shipping to my home. I was surprised to find that I actually can receive it next day. Once I received the grinder, I read the instruction very carefully to do the cleanning and preparation, and the first grind for two-shot only produce tiny amount and then nothing coming out. It is jammed the first time I am using it. I ended up had to use vacuum to suck out all the remainder (I was afraid to turn the machine upside down to dump the jammed coffee). Then I tried the second time, again, the same result. Of course, I only brew Espresso, so my setting is default at 12, which is very fine. But nevertheless, this is a widely reported desgin problem and commonly happened after months or a year of usage. But it happened to me brand new! Is this machine a display model and had been heavily used? I do not know for sure. But either way, this is a really bad sign to Breville and Best Buy, I will not buy this model again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t weigh accurately like it states, just a timer and not a scale. Grinder is not powerful, can only grind small amounts at a time even though hopper is large. Will say it works for what I need but sad it was so much and so limited. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Rated 4 out of 5 stars
Great grinder for the $$
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great grinder ,better than the cheaper units. Does not grind as consistent as some of the high end units . Works well for what it does though.
I would recommend this to a friend- Pros mentioned:Grind quality
Rated 5 out of 5 stars
Grinder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pairs well with any of the Breville coffee makers, fits well under kitchen cabinents, and has a array of doffeent grinding selections for all coffee lovers
I would recommend this to a friend Rated 4 out of 5 stars
Nice grinder. Little to high on price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall excellent coffee grinder. Just wish the coarse grind would grind it a little more coarser. I use a stove top percolator and the fines drop thru.
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use everyday! Excellent product. Highly recommend.
I would recommend this to a friendRated 3 out of 5 stars
Great grinder, not durable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't purchase a warranty; stopped working around 14 months after purchase (with only about 10 months of use due to being left behind during pandemic). Impeller (internal part) wears out and it will not push grinds out. Wish I could buy replacement parts, but it's a super built in part. 3 stars for durability concerns. Otherwise, 5 all around.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great coffee grinder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine works great. Complete control over all variables.
I would recommend this to a friendRated 5 out of 5 stars
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This inexpensive printer is a great value for the money.
I would recommend this to a friendRated 5 out of 5 stars
Really pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a fantastic job and its quieter than others we have owned.
I would recommend this to a friendRated 5 out of 5 stars
Best coffee grinder ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The particle size and time to grind are perfect for early morning rush.
I would recommend this to a friendRated 5 out of 5 stars
Great Grinder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit has alot of options Grinds coffee quickly and is fairly quiet
No, I would not recommend this to a friend- Pros mentioned:Grind quality
Rated 5 out of 5 stars
Grinds just fine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my need & budget. Seems due grind just fine for my new Gaggia espresso machine. (excuse the pun ;-)
I would recommend this to a friend Rated 4 out of 5 stars
Good buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. But makes a mess. But kickes butt. Im happy with it
I would recommend this to a friendRated 2 out of 5 stars
Worked for awhile
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jammed. Maintenance is not user friendly. Better options out there
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BB230710-RS-3 . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can send us an email to askus@brevilleusa.com and include the same information.
Rated 4 out of 5 stars
It works for my needs and meets a price point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought another after my previous one stopped grinding properly.
I would recommend this to a friendRated 4 out of 5 stars
Change your morning route
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first grinder, fantastic product, can't compare against much else but wouldn't trade it.
I would recommend this to a friendRated 1 out of 5 stars
NOT BUY THIS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two and had to return them both. They both jammed up . Very poorly made product. If I could leave no stars I would.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Awesome coffee grinder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This grinder is awesome! Easy to use, quiet, and works really well!
I would recommend this to a friend Rated 4 out of 5 stars
Great purchased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick delivery: very well packaged: it’s very easy to usw
I would recommend this to a friend



