Customer Ratings & Reviews
- Model:
- BES870XL
- |
- SKU:
- 11229383
Customer reviews
Rating 4.8 out of 5 stars with 3205 reviews
(3,205 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers value the product's ease of use. Many find it straightforward and simple to operate.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Buyer beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I started to notice the unit is leaking after only 3 months. I called Breville and after troubleshooting with the rep through video call. She created the ticket and have me send it in. I send it my 3 months old with little usage, almost brand new unit, and the unit they send back to me after the repair was not my original unit. I’m very sure its refurbished unit because the stainless looked very old and rusted. Definitely not what I expected from Breville. It’s an expensive unit and you would expect it to last longer or at least don’t screw me up Breville. Very disappointed. It would be my last purchase item from Breville.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241114BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Rated 5 out of 5 stars
Excellent service wow !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have ordered many things from amazon and other places and have never had the service we had with this company. The gentleman waitied outside in the cold for a while until we came to the door because the item we bought was super expensive and he didnt want to leave it outside. So thank you for that we really appreciate it.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Awesome starter home espresso machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to go wrong with this, but the grinder is unnecessary.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine always wanted one and finally got it.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Perfect espresso machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect espresso machine. Everything you need.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Good but some flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.espresso shot is not automatic. Needs to be stopped
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Excellent Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the quality of the product. I have enjoyed making and drinking the espresso from the machine!
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
too much trouble?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun to have to actually understand how to use it, but too easy to make a bad cup of coffee. My bambino was much more consistent.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and feedback. There is definitely a learning curve to pulling a great shot of espresso when moving up to a machine that allows you to control the grind size. Should you continue to experience issues, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Rated 5 out of 5 stars
Great Expresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my wife to see if it would take the place of Starbucks and so far it is working. She loves it
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Good machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly not for the novice; takes some practice.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Good while it lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For 600 dollars you’d expect a product to last longer. A year and a half is how long it lasted until the grinder locked up. Great while it lasted. If you purchase this espresso machine be sure and get the extended warranty.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210712MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Rated 3 out of 5 stars
Grinder button stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the espresso machine about 2 months ago. I really liked the machine but for some reason the grinder button just stop working. I hope my warranty will cover that.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Much Money for less
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues whit the vapor steam, Not what I expected..
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400604BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Rated 5 out of 5 stars
Great Expresso Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Espresso machine i would recommend this machine to anyone that appreciate a good cup of coffee
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that the tamper has a handy storage cubby. The wand is touchy.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Expresso shots only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only expresso shots To big for just expresso shots A bit over priced
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Rated 3 out of 5 stars
It’s ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift for my girlfriend and she wasn’t impressed after wanting it for over a year. She says the coffee she makes by hand is just as good therefore nothing special about the machine
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience.
Rated 3 out of 5 stars
bad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you get everything you need in a compact machine, but the parts are fragile. The water tank broke done when I was lifting the handle as instructed by the user manuel. It is connected by some small plastic parts that broke up easily.
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up to the proper level, if you have enough patience than this is for you, also I found the machine at half price and they could not price match it so had to return it so I could get it at the lowered price
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Buyer Beware!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My machine worked great for a little over a year. Now it's leaking and doesn't get up to pressure! I have no money to fix this expensive piece of crap! Please don't waste your money! They're built to break after the warranty runs out!
This review is from Breville - the Barista Express Espresso Machine with 15 bars of pressure, Milk Frother and integrated grinder - Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV251121BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.













