Customer Ratings & Reviews

I have had the machine 6 weeks. I left it on the auto settings and enjoyed making shots with no problems. This was the reason I bought this machine so I could get the feel of it before venturing out on my own. Now it wouldn’t stop making the shot, even with the pressure is correct. It overflows my cup each time. It takes me three or four times to get the right pressure. Again, I kept everything as it came from the factory, not changing the grind or the pressure I use to tamp the grounds. Now I’m struggling to stop the water before it over flows and try to figure out how to get the correct extraction time and pressure. Can’t return it to Best Buy after 15 days. So I’m stuck trying to figure out how to make an almost $800 machine work! I regret buying this.

Enjoying every bit of this beautyful machine.coffie is just awesome.

Best espresso machine on the market. Better than the expensive ones.

Good Espresso Machine, but a little bit overpriced.

The machine looks well built but it doesn't work. Water leaks into the bottom tray whenever making espresso or using the steam wand. A full tank will be near empty after 3-5 times using either function. Maybe because of the water leaks, the pressure never got to the "espresso range" as per the manual and a shot would be done in 5 seconds which seem way too quick. Also tried different beans, different grind settings, different amount of grounds, different amount of pressure...none seems to work. Gave up. Very tempted to give it another try but have been seeing some bad reviews as well. Not sure if the later batches of this machine are bad.

Like any other breville product. Good quality and decent espresso

Breville Barista…Expresso Machine…Fantastic…Very High Quality!

A wonderful machine. If you are new to the espresso scene you will need to practice to make the perfect cup of coffee. Overall I'm satisfied with the machine but I do believe its over priced.

Broke within the 1st 6 months and was under warranty and Best Buy had us contact Breville who had it for about a month. Got it back from Breville and it worked for about another 6 months and stopped working again. Now out of warranty, Breville won’t respond so we took it to Best Buy Service and the said they’d only service if we would’ve bought an extended warranty. I just want it fixed but Best Buy won’t do anything and we called around town and everyone says they can’t get parts and can’t service.

Was looking for an espresso machine and the staff was really helpful on getting this espresso machine wife loves it and that’s all I need

I have not made a perfect espresso yet as I have not mastered temperature settings and coffee amounts.

I started to notice the unit is leaking after only 3 months. I called Breville and after troubleshooting with the rep through video call. She created the ticket and have me send it in. I send it my 3 months old with little usage, almost brand new unit, and the unit they send back to me after the repair was not my original unit. I’m very sure its refurbished unit because the stainless looked very old and rusted. Definitely not what I expected from Breville. It’s an expensive unit and you would expect it to last longer or at least don’t screw me up Breville. Very disappointed. It would be my last purchase item from Breville.

Worked great for 2 months - cleaned it with 50% water / vinegar solution every 2’weeks and even descaled it. After 2 months - the pressure goes all the way up and no expresso comes out. Customer service is non-existent - web site is done and ‘technical difficulties’ when I call. Funny thing is I have been bragging about this for 2 months and having a party Sunday where apparently nobody will be getting an expresso with this piece of garbage machine. Would have expected the $599 machine to last a little longer that the $40 Capresso machine I used to have.

My machine worked great for a little over a year. Now it's leaking and doesn't get up to pressure! I have no money to fix this expensive piece of crap! Please don't waste your money! They're built to break after the warranty runs out!

Frother is slow and takes time but other than that a very good package

This espresso machine is awesome, nothing to complain about

Excellent for people who has time to do coffee. too many steps to have a cup of coffe no for me.

Top notch espresso machine that fits all my daily needs.

We have ordered many things from amazon and other places and have never had the service we had with this company. The gentleman waitied outside in the cold for a while until we came to the door because the item we bought was super expensive and he didnt want to leave it outside. So thank you for that we really appreciate it.

Great machine always wanted one and finally got it.