Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 12574757
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the product's fantastic espresso quality, ease of use, and overall excellent performance. They also appreciate its effective grinder, optimal pressure, competitive price, and sleek design. However, some customers note that the noise level is a bit high, the steam wand can be problematic, and cleaning is cumbersome.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Birthday gift for my barista son
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes excellent drinks! My son loves it!! Very easy to use.
I would recommend this to a friend - Pros mentioned:Ease of use
Nice espresso!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family love this item , easy to use and clean !
I would recommend this to a friend - Pros mentioned:Overall performance
great machine and service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came promptly. Worked well. During this time of pandemic, this expresso machine has been well received and consistently utilized by our family.
I would recommend this to a friend - Pros mentioned:Ease of use
Excellent espresso
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and create a great cup of espresso.
I would recommend this to a friend - Pros mentioned:Ease of use
GREAT FOR EVERYBODY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EASY TO USE GREAT PRODUCT. FIANCE LOVED IT AS HER HOUSEWARMING GIFT
I would recommend this to a friend - Pros mentioned:Grinder
Latte maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy making my daily latte’s with fresh ground beans
I would recommend this to a friend - Pros mentioned:Espresso quality
great coffee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took some tial and error but it makes great espresso
I would recommend this to a friend Score!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it love it love it love it love it Beginners learning curve but it takes no time at all. If you truly want automatic. I would buy the 800-1000$ breville version. That was not in stock however. Can’t go wrong with breville products!
I would recommend this to a friend- Cons mentioned:Steam wand
DO NOT BUY!!!! AVOID AT ALL COSTS!!! ZERO STARS!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I first purchased a Breville at BB#20 in Cedar Rapids, IA in March 2019. Within one week, that machine failed to pump water through the group head, so no espresso for me. I contacted Breville support, and they agreed to advance ship a new-in-box replacement or a $700 credit card hold. No worries, I thought, and the hold was released after I returned the defective unit. The replacement unit itself failed within six months, and wouldn't produce steam or hot water. Contacted Breville support again and another replacement unit was sent with the $700 hold and release. This third unit (second NIB replacement) has now failed again, after 10 months, and will not produce steam or hot water. Upon contacting Breville support, they now want $239 for me to send my defective unit for a repair, with no replacement, and this is after not responding to my support case for two weeks; but only after I initiated an online chat with support. The case seems clear to me, Breville cannot make a product that will last because of an obvious defect in one or more critical components, and refuses to stand behind their products.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use it daily. It's very easy to learn how to use..
I would recommend this to a friend - Pros mentioned:Espresso quality
Simply The Best!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, makes excellent espresso, worth every cent
I would recommend this to a friend - Pros mentioned:Ease of use
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Still adjusting grind amounts. Love the ease of making espressos.
I would recommend this to a friend - Pros mentioned:Espresso quality, Grinder
Best in home espresso machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment ever. Can experiment all kind of espresso drinks including dessert. No need to rely on expensive barista coffee shop☺️
I would recommend this to a friend - Pros mentioned:Ease of use
Best coffee maker for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Makes our mornings merrier. It lights up our day!
I would recommend this to a friend Grinder not good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From one day to the next the grinder stopped working. Cleaning was completed and could not get it to work again.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://support.breville.com/s/?language=en_US®ion=us&brand=breville with a subject line of BV260601BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
- Pros mentioned:Espresso quality
Great Espresso maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first but this espresso machine produces great coffee.
I would recommend this to a friend - Pros mentioned:Espresso quality
Best coffee maker ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for every morning coffee and amazing cafe con leche
I would recommend this to a friend - Pros mentioned:Espresso quality
I'm so addicted to this espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a while since I've been to any barista after I got this. No regrets.
I would recommend this to a friend - Pros mentioned:Espresso quality
Barista
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love this machine it grinds my expresso perfectly. You can taste the freshness.
I would recommend this to a friend Coffee Bistro at Home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with my Breville. It took a bit to get the handle of it but the videos provided allowed my teen son to make me some delicious lattes. Recommend!
I would recommend this to a friend