Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 12574757
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the product's fantastic espresso quality, ease of use, and overall excellent performance. They also appreciate its effective grinder, optimal pressure, competitive price, and sleek design. However, some customers note that the noise level is a bit high, the steam wand can be problematic, and cleaning is cumbersome.
This summary was generated by AI based on customer reviews.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best coffe machine, I love making coffe to my family
I would recommend this to a friendAmazing machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's worth every penny. The steamer is just perfect too!
I would recommend this to a friend- Pros mentioned:Overall performance
Great machine - high quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not personally the biggest coffee guy but i got this as a gift for my fiance and she absolutely loves it.
I would recommend this to a friend Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My and my family love this product. really wonderful.
I would recommend this to a friendGreat machine, good espresso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Grinder can be a little temperamental but in the end all works well.
I would recommend this to a friendGreat machine, difficult to master
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. Hard to get espresso range just right now matter how much adjusting and hearing you do.
I would recommend this to a friendGreat Expresso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyable device. Only critique...some of the grounds don’t remain in the portafilter.
I would recommend this to a friendGreat for mocha
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great coffee and small enough to put anywhere.
I would recommend this to a friendOK so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work fine so far, longevity is the big question.
I would recommend this to a friendBought brand new and got a used machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give less stars than 1 I would!! This store must have awful management like 99% of all Best Buy’s l, but this one tops the cake in all of my experiences. I purchased this item as a Birthday present for my wife and I was excited to give her a brand new espresso machine, at least it was SUPPOSED to be brand new!! When we opened it and started putting it together we noticed there was water in the container. Then we noticed there was still residue of coffee in the trays AND the filter was already installed and wet. I paid for A BRAND NEW machine and that is not what I got. I will NEVER buy from this location and I’ve sworn off this company before but I thought I’d give them another chance and yet again, it was a huge mistake and disappointment. I’m even a TTS member but I will be canceling that now as I will never buy from this company again!
No, I would not recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! Feels like a professional machine!!!!
I would recommend this to a friend- Pros mentioned:Ease of use
Great way to make a good latte
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a bit to get the hang of it but it's fun to use. It's easy to use to make a good cappuccino.
I would recommend this to a friend Happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice we never use it. Kinda one of those things I always wanted and well there it is.
I would recommend this to a friendSuper easy to use espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can use beans or grounds. You can steam the milk within a minute. Only bad thing is the noise, it gets pretty loud.
I would recommend this to a friendWill not work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine worked food for about the 1st month. After that I unplugged it and moved it to clean. At that point all memory was lost and i had to readjust the timer, one or two shot buttons. Though ever since that time it will not pull a constant shot. Eveytime i reprogram eithe button the programming will not remain. Sometimes the shot will come out 32g in 28-30 seconds and sometimes it will pull over 50g over 50 or more seconds and anything else it decides smaller or shorter and larger and longer. There is no longer any consistancy in the programming.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250813BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
- Pros mentioned:Ease of use
Makes delicious coffee!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved how simple it is to use. I am able ti make my shaken expresso at home and tasted amazing!
I would recommend this to a friend - Pros mentioned:Espresso quality
Just get it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the extra money. Ive tried others and returned it. This one will exceed expectations
I would recommend this to a friend - Pros mentioned:Ease of use
Love!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine. I’m very happy with how it works. I prefer it much over the nespresso
I would recommend this to a friend Bad frother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok espresso machine, easy to use but frother is terrible on it and that’s why I’m returning it
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Espresso quality
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made machine. Wife makes the best coffee amd this machine only makes them better.
I would recommend this to a friend