Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 12574757
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the product's fantastic espresso quality, ease of use, and overall excellent performance. They also appreciate its effective grinder, optimal pressure, competitive price, and sleek design. However, some customers note that the noise level is a bit high, the steam wand can be problematic, and cleaning is cumbersome.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Espresso quality
Breville Barrista Expresso Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breville Barista…Expresso Machine…Fantastic…Very High Quality!
I would recommend this to a friend Complete trash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the 1st 6 months and was under warranty and Best Buy had us contact Breville who had it for about a month. Got it back from Breville and it worked for about another 6 months and stopped working again. Now out of warranty, Breville won’t respond so we took it to Best Buy Service and the said they’d only service if we would’ve bought an extended warranty. I just want it fixed but Best Buy won’t do anything and we called around town and everyone says they can’t get parts and can’t service.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231106BBMR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Espresso quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This espresso machine is awesome, nothing to complain about
I would recommend this to a friend Good Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso maker is good quality. The grinder is touchy & the frother is extremely loud.
I would recommend this to a friend- Pros mentioned:Overall performance
Great espresso machine!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch espresso machine that fits all my daily needs.
I would recommend this to a friend Excellent service wow !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have ordered many things from amazon and other places and have never had the service we had with this company. The gentleman waitied outside in the cold for a while until we came to the door because the item we bought was super expensive and he didnt want to leave it outside. So thank you for that we really appreciate it.
I would recommend this to a friendAwesome starter home espresso machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to go wrong with this, but the grinder is unnecessary.
I would recommend this to a friend- Pros mentioned:Espresso quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine always wanted one and finally got it.
I would recommend this to a friend Buyer beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I started to notice the unit is leaking after only 3 months. I called Breville and after troubleshooting with the rep through video call. She created the ticket and have me send it in. I send it my 3 months old with little usage, almost brand new unit, and the unit they send back to me after the repair was not my original unit. I’m very sure its refurbished unit because the stainless looked very old and rusted. Definitely not what I expected from Breville. It’s an expensive unit and you would expect it to last longer or at least don’t screw me up Breville. Very disappointed. It would be my last purchase item from Breville.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241114BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
- Pros mentioned:Espresso quality
Perfect espresso machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect espresso machine. Everything you need.
I would recommend this to a friend Good but some flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.espresso shot is not automatic. Needs to be stopped
I would recommend this to a friend- Pros mentioned:Espresso quality
Excellent Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the quality of the product. I have enjoyed making and drinking the espresso from the machine!
I would recommend this to a friend NO Title.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't rate this machine at this moment. until i use it more. I was very disappointed with the first Barista Express. The machine was defected, leaking water all over the place. The good thing that the store replaced it.
No, I would not recommend this to a friendtoo much trouble?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun to have to actually understand how to use it, but too easy to make a bad cup of coffee. My bambino was much more consistent.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and feedback. There is definitely a learning curve to pulling a great shot of espresso when moving up to a machine that allows you to control the grind size. Should you continue to experience issues, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
- Pros mentioned:Espresso quality
Great Expresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my wife to see if it would take the place of Starbucks and so far it is working. She loves it
I would recommend this to a friend Good machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly not for the novice; takes some practice.
I would recommend this to a friendGood while it lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For 600 dollars you’d expect a product to last longer. A year and a half is how long it lasted until the grinder locked up. Great while it lasted. If you purchase this espresso machine be sure and get the extended warranty.
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210712MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Grinder button stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the espresso machine about 2 months ago. I really liked the machine but for some reason the grinder button just stop working. I hope my warranty will cover that.
I would recommend this to a friend- Pros mentioned:Espresso quality
Great Expresso Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Espresso machine i would recommend this machine to anyone that appreciate a good cup of coffee
I would recommend this to a friend - Cons mentioned:Steam wand
Much Money for less
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues whit the vapor steam, Not what I expected..
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400604BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.