Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 12574757
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the product's fantastic espresso quality, ease of use, and overall excellent performance. They also appreciate its effective grinder, optimal pressure, competitive price, and sleek design. However, some customers note that the noise level is a bit high, the steam wand can be problematic, and cleaning is cumbersome.
This summary was generated by AI based on customer reviews.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I watched several videos to obtain information on proper usage of machine before purchase. I did a lot of research on this machine as it has a lot of positive reviews. It never made espresso as it should, and I think maybe something was defective in the unit. I ended up returning it back to store.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Not recommended. Too expensive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee just as good as any other way cheaper machine. Water drips down a tray, what an inconvenient feature, if I knew that I would never have purchased this item. Big, takes too much counter space. I would NOT recommend. You can get just as good coffee for a fraction of the price.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Pays for itself in no time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our trips to Starbucks happened way to often so I invested in this machine. It is not totally automated so takes some getting used to but for me that is part of the fun. I now have it down and make great lattes and caps. I plan to expand my drink knowledge soon. I would recommend this based on my first full month of ownership.
I would recommend this to a friend- Pros mentioned:Ease of use
great piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome little machine. Love how it works and looks.
I would recommend this to a friend - Pros mentioned:Espresso quality, Grinder, Pressure
A Beloved Member of Our Coffee-Loving Family Since
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Breville Barista Express has been part of our family since June 2020, and it’s still going strong! For a household of coffee enthusiasts with four children to keep us on our toes, this machine has become an essential part of our daily lives. From early morning wake-ups to late-night projects, it has consistently delivered café-quality coffee right in our kitchen. The integrated grinder ensures our beans are always fresh, filling our home with that irresistible aroma every morning. The 15-bar pressure creates rich, creamy espresso shots that rival any coffee shop. And the milk frother? It’s a favorite for making silky lattes and cappuccinos that the whole family enjoys—even the kids love helping make frothy hot chocolates! Beyond the incredible coffee, this machine has brought us moments of connection. It’s where sleepy parents start their day together and where we share laughs over afternoon coffee breaks. Despite daily use, it has held up beautifully, a testament to Breville’s quality. Cleaning is simple, and maintenance is a breeze—perfect for our busy household. If you’re a coffee-loving family looking for a reliable, high-quality machine that will stand the test of time, the Breville Barista Express is worth every penny. It’s not just a coffee maker—it’s a memory maker.
I would recommend this to a friend Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is nice and sleek great tank size and convenient. The issue is getting pressure to Optima pressure . I’ve called for support.
I would recommend this to a friend- Pros mentioned:Espresso quality
Loved it at first but broke in 10 days.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is amazing when it works but after 10 days we couldnt get water to come out of the machine unless we pressed down and held the double shot button. Then water would come untill the button unpressed. We were very dissipointed to return this item because it made very good coffee.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210424MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
So many issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for 2 years and I had so many issues! I've tried EVERYTHING. If I could go back I would just say stick to bustelo instant coffee instead. So expensive and difficult to get a perfect or decent shot of Expresso. ABSOLUTELY NOT WORTH IT!
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Frustrating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We tried several varying grinds and never go the gauge to hit the correct pressure. After barely two months, with the pressure gauge fluctuating each time, the gauge stopped working altogether. Would not recommend this machine.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please run the following pressure test. Put the 1 cup dual wall filter into the portafilter. Next, put the cleaning disc into the filter. If your cleaning disc has a hole in the middle, please wrap it with a bit of plastic-wrap before putting it in the filter. Lock the portafilter into the group head. Press the 2 cup button. The gauge will eventually rise to the 9-bar (11:00) position or higher.
If the gauge moves, the issue isn't the machine, but the shot prep. Whether the gauge moves or not, we'll be happy to help you. Just file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250922BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall was not able to adjust expresso liquid volume to more than 15ml , despite following instructions.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV260120BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
No thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated and expensive for a cup of coffee
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
But I clean it all the time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed in this Espresso Machine. 1 month after purchasing this machine the "clean" light came on. I have done all the cleaning that I could, but the light never goes out. I was hoping it would last longer than 1 month. Still cleaning it and after 9 months, the light is still on.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .If the light doesn't go out, it either means that the machine "thinks" the cycle was interrupted, or that the other cycle needs to be done.
CLEANING CYCLE VS. DESCALE CYCLE – BARISTA/INFUSER
https://youtu.be/ZMWL3TbLp5Y
DESCALING THE BARISTA/INFUSER
https://youtu.be/zhl67SfwT2o
CLEANING CYCLE BES870/BES840
https://youtu.be/xREkxb-8vk4
If you continue to experience issues, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
DECEPTIVE BEST BUY CREDIT CARD PRACTICES
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was getting a pretty good deal, but turns out bestbuy and citi bank are wildly deceptive in their credit card enrollment practices, and are attempting to bury me in debt and interest. DO NOT SIGN UP FOR THE BEST BUY CARD. Also, you can get this machine for $150 less literally anywhere else, and there's a known issue with the basket pressure because breville likes to cut corners.
No, I would not recommend this to a friend
Breaks easily
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Broke within the first year of use. The firt time it stopped working, we followed all instructions and nothing happened but when we left it on its own, it just started working again on its own. The third time it did it, it never worked again.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230717BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Good for 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked as mentioned for 2 years. The Expresso doesn't taste good anymore.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV221021BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Not dor the family on the go
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this becaue my friend love it. However, this machine requires a whole lot of guessing in order to get a good cup. Considering that different beans require different grind setting, getting a consistent good cup of joe on the go is diffcult. Ninja has one that takes all the guess work out of it. I returned this quickly.
No, I would not recommend this to a friendNot a good selection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried everything Couldn’t make a good espresso, even reading and following all instructions,, never made it, last option was you tube , nothing, I don’t know what else to do.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400603BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Too complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are a trained coffee maker then this machine is for you, you hardly reach the espresso settings.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210405MR-4. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea bad execution. No consistent pressures, leaks, grinder gets stuck all the time
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV211117BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Breville
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome machine but unfortunately it starts to lose pressure And quality so I purchased the 2 year protection plan for $90 once you exchange it it's one and done. if you want another insurance plan for 2 years on the exchanged machine You must pay another $90. I'm into this machine for $780 now.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220412CABBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.