Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 12639997
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers love the product's Ease of Use. Many users appreciate how straightforward it is to operate.
This summary was generated by AI based on customer reviews.
Not built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful machine when it works, but ours started losing pressure and developed leaks less than two years after purchase. We replaced an O-ring but the pressure failure occurred further inside the machine, requiring major surgery to get at it. Eventually, we had a catastrophic blowout of steam and hot coffee grinds everywhere. Not good for a machine that was used to produce at most two cups a day, and which comes with only a one-year warranty. We cleaned and maintained ours meticulously with OEM products. It is difficult to find repair shops willing to work on these, too. Many issues are documented on YouTube.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Grinder failed right after warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was getting a nice machine. I guess when you pay $700 it should be nice. The grinder failed soon after a year and I capled the service center. First they had me disassemble the grinder and vacuum the all remaining grinds then reassemble it just to dump expensive coffee it it to prove it doesn’t work. It was an embarrassing process using the same vacuum I use on my car floor mats. They were kind enough to send me postage and a box to safely ship it in for service. The bill I received made my jaw drop. $6.50 for a seal, $24.00 for a new gringer with handle and $219 for labor. I called them and said keep it. I would rather spend $700 more dollars on a brand that will last and stand behind their product than pay for the service of that crap. I feel molested. It’s a real dirty victim feeling that I just dont need early in the morning as I drink my espresso.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We'll definitely pass that along to the appropriate people. We are continuously trying to improve our customer's experience.
Broke in 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took great care of it but after < 4 years the pump broke.
No, I would not recommend this to a friendDon't buy this!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get it. My first machine never reached an appropriate water temp. It wouldn't get above 165 f. I got a replacement machine. It wasn't much better ... maybe 170. I put up with it for a couple of years and got fed up. Called support, returned to their repair shop. Paid over $200 to fix the heating element. Guess what? Same thing ... still isn't right. Customer service is nearly impossible to get in touch with. I want to like the machine, but I've had nothing but lemons.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .As the machine heats the water to 200 degrees F, the resulting espresso will be +/- 160-170 degrees F. Please make sure the preheat the filter and cup/mug, to ensure maximum espresso temperature.
Extracting and holding pressure issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the expresso machine for almost 3 years. It was working fine until recently start giving me hard time to make a cup of coffee. The extract program is not working properly and it does not hold pressure. Every time I reset the machine to the manufacture programing and reprogram it, it keeps and continuing to extract the coffee non stop. additionally, and sometime it does extract the coffee for 6-8 second only. I recommend not to waste your money and buy these machine. Very disappointed.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV211227BBMR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Technical error
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 10/9 and barely use it. Today the coffee extraction doesn’t work properly 3 months later.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250113BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All breville parts is on backorder and they don't have service
No, I would not recommend this to a friend