Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the Barista Express Espresso Machine for its user-friendly design, ability to make coffee shop-quality beverages at home, and integrated grinder. Many customers also mention the durable build quality and money-saving aspect of the machine. However, some customers find it to be expensive and a bit messy to clean.
This summary was generated by AI based on customer reviews.
Buyer beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I started to notice the unit is leaking after only 3 months. I called Breville and after troubleshooting with the rep through video call. She created the ticket and have me send it in. I send it my 3 months old with little usage, almost brand new unit, and the unit they send back to me after the repair was not my original unit. I’m very sure its refurbished unit because the stainless looked very old and rusted. Definitely not what I expected from Breville. It’s an expensive unit and you would expect it to last longer or at least don’t screw me up Breville. Very disappointed. It would be my last purchase item from Breville.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241114BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! Feels like a professional machine!!!!
I would recommend this to a friend- Pros mentioned:Espresso quality
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made machine. Wife makes the best coffee amd this machine only makes them better.
I would recommend this to a friend Happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice we never use it. Kinda one of those things I always wanted and well there it is.
I would recommend this to a friend- Pros mentioned:Espresso quality
Real Italian coffee at home
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been using this for a few month and now I can say I have the best coffee at home
I would recommend this to a friend The Idea is Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine would calibrate correctly so I couldn’t use it.. it wouldn’t pour espresso at all so I think I got a bad machine. I had the touch one before and have always loved Breville products!
No, I would not recommend this to a friendSuper easy to use espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can use beans or grounds. You can steam the milk within a minute. Only bad thing is the noise, it gets pretty loud.
I would recommend this to a friend- Pros mentioned:Espresso quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great best one on the market so far it is heavy duty i loke the build
I would recommend this to a friend Overflowing my cup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the machine 6 weeks. I left it on the auto settings and enjoyed making shots with no problems. This was the reason I bought this machine so I could get the feel of it before venturing out on my own. Now it wouldn’t stop making the shot, even with the pressure is correct. It overflows my cup each time. It takes me three or four times to get the right pressure. Again, I kept everything as it came from the factory, not changing the grind or the pressure I use to tamp the grounds. Now I’m struggling to stop the water before it over flows and try to figure out how to get the correct extraction time and pressure. Can’t return it to Best Buy after 15 days. So I’m stuck trying to figure out how to make an almost $800 machine work! I regret buying this.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230116BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Complete trash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the 1st 6 months and was under warranty and Best Buy had us contact Breville who had it for about a month. Got it back from Breville and it worked for about another 6 months and stopped working again. Now out of warranty, Breville won’t respond so we took it to Best Buy Service and the said they’d only service if we would’ve bought an extended warranty. I just want it fixed but Best Buy won’t do anything and we called around town and everyone says they can’t get parts and can’t service.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231106BBMR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Espresso quality
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying every bit of this beautyful machine.coffie is just awesome.
I would recommend this to a friend - Pros mentioned:Espresso quality
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great for espressos but I expected more for the price
No, I would not recommend this to a friend - Pros mentioned:Espresso quality
Espresso let’s a go
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best espresso machine on the market. Better than the expensive ones.
I would recommend this to a friend espresso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fun for entire family. 2 shots makes us jittery , but one is perfect fro all.
I would recommend this to a friendGood Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine works good when you have it dialed in. You do go through a lot of beans to get it there though.
I would recommend this to a friend- Pros mentioned:Espresso quality
Decent espresso maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like any other breville product. Good quality and decent espresso
I would recommend this to a friend Very simple and easy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Portion Control, temperature and a better steaming element make this a great coffee drink center for anyone's home!
I would recommend this to a friendGood Espresso Machine, but a little bit overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Espresso Machine, but a little bit overpriced.
I would recommend this to a friend- Pros mentioned:Espresso quality
Breville Barrista Expresso Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breville Barista…Expresso Machine…Fantastic…Very High Quality!
I would recommend this to a friend - Pros mentioned:Espresso quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This espresso machine is awesome, nothing to complain about
I would recommend this to a friend