Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the Barista Express Espresso Machine for its user-friendly design, ability to make coffee shop-quality beverages at home, and integrated grinder. Many customers also mention the durable build quality and money-saving aspect of the machine. However, some customers find it to be expensive and a bit messy to clean.
This summary was generated by AI based on customer reviews.
Also buy a Shop Vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, except the grinder often gets clogged and requires a cleaning by my shop vac.
I would recommend this to a friendI love it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exceed my expectations, I used every day, is faster than any other machine
I would recommend this to a friendPressure gauge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a year. The pressure gauge broke after about a year
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230117BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Not worth money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not say perfect but it is a good machine. Steaming takes 1min to work and not powerful enough. It’s been 2months since I purchased this Espresso machine and espresso not that hot and not brewing in right pressure every time. INTERESTING!! Keep wasting my expensive coffee beans.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. Regular care and maintenance is required to keep your machine working properly. If you continue to experience difficulties, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well. Took a bit of tinkering to get it right.
I would recommend this to a friendNot enough steam pressure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The barometer is not working, not enough pressure.
No, I would not recommend this to a friendDied after 2 years service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Life of this machine is 2 years only . 2 machines the same failure. died after 2 years only
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended at all is not easy to use. The water pressure is not a working right .,You have always to adjusting things ☹️
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .It is true that espresso is a matter of constantly making adjustments to get a good shot. Please make sure the machine has been properly descaled. Then, you can run the pressure test:
PRESSURE GAUGE TEST
https://youtu.be/FHT5qA5G8QI
If the machine passes the pressure test, then the issue is with shot preparation. If the machine doesn't pass the pressure test, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Not working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 5 months ago and just completely stopped working. Do not purchase.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210401MR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Overrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay for the price!! Too messy and the taste is okay
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210524MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Didn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee maker did not work out of the box. Called customer support like it suggests but they were having technical difficulties and then the call hung up. Will return to Best Buy for one that works or for the money as this was not cheap.
No, I would not recommend this to a friendBreville Barista Express 870XL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was thrilled for the almost 30 days until it stopped giving me grounds. Followed instructions, nothing. Grinder is clean, everything is clean. No grounds, they just stick in the grinder compartment. Bought warranty. Want refund. 30 days just isn’t going to work. Let’s see what Best Buy does to make it right.
No, I would not recommend this to a friendNot working :(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 2 weeks. My kids and I are very disappointed.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231120BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Espresso
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work when we bought it. The pressure machine was not working. For such an expensive product it should have worked. We were also disappointed we could not make coffee. It was only an espresso maker.
No, I would not recommend this to a friendI returned the machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the machine. Tried it a few times, and the pressure would'nt increase as it should.
No, I would not recommend this to a friendCheap junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in November. By January it was shot, 8 days after the return period it's no longer building pressure. $800 junk.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230123BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
It doesn’t warm milk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t boil the milk I tried several times but it doesn’t work, totally waist of money, I want either exchange or refund my money
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220923BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Coffee maker
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Main pump burn out after 8 months!!!! Incredible!!!
No, I would not recommend this to a friendMmm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not bruing the coffee at all it make me so upset
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BBUSA240119-RS-4 . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can send us an email to askus@brevilleusa.com and include the same information.
Not my cup of coffee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over complicated for just the average cup of coffee, maybe a barista can train on this or something and the price is far too steep, definitely returned.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience.