Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the Barista Express Espresso Machine's fantastic espresso quality and ease of use. Many appreciate its overall performance and integrated grinder. Some customers have noted minor drawbacks such as the steam wand functionality, noise level, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Espresso quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine always wanted one and finally got it.
I would recommend this to a friend - Pros mentioned:Espresso quality
Perfect espresso machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect espresso machine. Everything you need.
I would recommend this to a friend too much trouble?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun to have to actually understand how to use it, but too easy to make a bad cup of coffee. My bambino was much more consistent.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and feedback. There is definitely a learning curve to pulling a great shot of espresso when moving up to a machine that allows you to control the grind size. Should you continue to experience issues, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Frustrating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We tried several varying grinds and never go the gauge to hit the correct pressure. After barely two months, with the pressure gauge fluctuating each time, the gauge stopped working altogether. Would not recommend this machine.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please run the following pressure test. Put the 1 cup dual wall filter into the portafilter. Next, put the cleaning disc into the filter. If your cleaning disc has a hole in the middle, please wrap it with a bit of plastic-wrap before putting it in the filter. Lock the portafilter into the group head. Press the 2 cup button. The gauge will eventually rise to the 9-bar (11:00) position or higher.
If the gauge moves, the issue isn't the machine, but the shot prep. Whether the gauge moves or not, we'll be happy to help you. Just file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250922BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
- Cons mentioned:Steam wand
Much Money for less
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues whit the vapor steam, Not what I expected..
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400604BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
So many issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for 2 years and I had so many issues! I've tried EVERYTHING. If I could go back I would just say stick to bustelo instant coffee instead. So expensive and difficult to get a perfect or decent shot of Expresso. ABSOLUTELY NOT WORTH IT!
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Good Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso maker is good quality. The grinder is touchy & the frother is extremely loud.
I would recommend this to a friendAwesome starter home espresso machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to go wrong with this, but the grinder is unnecessary.
I would recommend this to a friendExpresso shots only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only expresso shots To big for just expresso shots A bit over priced
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Espresso quality
Excellent Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the quality of the product. I have enjoyed making and drinking the espresso from the machine!
I would recommend this to a friend Good but some flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.espresso shot is not automatic. Needs to be stopped
I would recommend this to a friend- Pros mentioned:Espresso quality
Great Expresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my wife to see if it would take the place of Starbucks and so far it is working. She loves it
I would recommend this to a friend Good while it lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For 600 dollars you’d expect a product to last longer. A year and a half is how long it lasted until the grinder locked up. Great while it lasted. If you purchase this espresso machine be sure and get the extended warranty.
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210712MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Good machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly not for the novice; takes some practice.
I would recommend this to a friendOk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Limited on what it can do for the amount of money.
No, I would not recommend this to a friendGrinder button stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the espresso machine about 2 months ago. I really liked the machine but for some reason the grinder button just stop working. I hope my warranty will cover that.
I would recommend this to a friend- Pros mentioned:Espresso quality
Great Expresso Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Espresso machine i would recommend this machine to anyone that appreciate a good cup of coffee
I would recommend this to a friend It’s ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift for my girlfriend and she wasn’t impressed after wanting it for over a year. She says the coffee she makes by hand is just as good therefore nothing special about the machine
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience.
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that the tamper has a handy storage cubby. The wand is touchy.
I would recommend this to a friendbad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you get everything you need in a compact machine, but the parts are fragile. The water tank broke done when I was lifting the handle as instructed by the user manuel. It is connected by some small plastic parts that broke up easily.
No, I would not recommend this to a friend