Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the Barista Express Espresso Machine's fantastic espresso quality and ease of use. Many appreciate its overall performance and integrated grinder. Some customers have noted minor drawbacks such as the steam wand functionality, noise level, and cleaning process.
This summary was generated by AI based on customer reviews.
Could use some improvements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A wonderful machine. If you are new to the espresso scene you will need to practice to make the perfect cup of coffee. Overall I'm satisfied with the machine but I do believe its over priced.
I would recommend this to a friendGreat espresso machine for the house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for an espresso machine and the staff was really helpful on getting this espresso machine wife loves it and that’s all I need
I would recommend this to a friendPiece of Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 months - cleaned it with 50% water / vinegar solution every 2’weeks and even descaled it. After 2 months - the pressure goes all the way up and no expresso comes out. Customer service is non-existent - web site is done and ‘technical difficulties’ when I call. Funny thing is I have been bragging about this for 2 months and having a party Sunday where apparently nobody will be getting an expresso with this piece of garbage machine. Would have expected the $599 machine to last a little longer that the $40 Capresso machine I used to have.
No, I would not recommend this to a friendBreville Barrista Expresso Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breville Barista…Expresso Machine…Fantastic…Very High Quality!
I would recommend this to a friendA very good nice Grinder, frother espresso maker p
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frother is slow and takes time but other than that a very good package
I would recommend this to a friendNice machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for people who has time to do coffee. too many steps to have a cup of coffe no for me.
I would recommend this to a friendComplete trash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the 1st 6 months and was under warranty and Best Buy had us contact Breville who had it for about a month. Got it back from Breville and it worked for about another 6 months and stopped working again. Now out of warranty, Breville won’t respond so we took it to Best Buy Service and the said they’d only service if we would’ve bought an extended warranty. I just want it fixed but Best Buy won’t do anything and we called around town and everyone says they can’t get parts and can’t service.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231106BBMR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This espresso machine is awesome, nothing to complain about
I would recommend this to a friendGreat espresso machine!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch espresso machine that fits all my daily needs.
I would recommend this to a friendBuyer beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I started to notice the unit is leaking after only 3 months. I called Breville and after troubleshooting with the rep through video call. She created the ticket and have me send it in. I send it my 3 months old with little usage, almost brand new unit, and the unit they send back to me after the repair was not my original unit. I’m very sure its refurbished unit because the stainless looked very old and rusted. Definitely not what I expected from Breville. It’s an expensive unit and you would expect it to last longer or at least don’t screw me up Breville. Very disappointed. It would be my last purchase item from Breville.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241114BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Excellent service wow !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have ordered many things from amazon and other places and have never had the service we had with this company. The gentleman waitied outside in the cold for a while until we came to the door because the item we bought was super expensive and he didnt want to leave it outside. So thank you for that we really appreciate it.
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine always wanted one and finally got it.
I would recommend this to a friendPerfect espresso machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect espresso machine. Everything you need.
I would recommend this to a friendGood Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso maker is good quality. The grinder is touchy & the frother is extremely loud.
I would recommend this to a friendAwesome starter home espresso machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to go wrong with this, but the grinder is unnecessary.
I would recommend this to a friendExcellent Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the quality of the product. I have enjoyed making and drinking the espresso from the machine!
I would recommend this to a friendtoo much trouble?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun to have to actually understand how to use it, but too easy to make a bad cup of coffee. My bambino was much more consistent.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and feedback. There is definitely a learning curve to pulling a great shot of espresso when moving up to a machine that allows you to control the grind size. Should you continue to experience issues, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Good but some flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.espresso shot is not automatic. Needs to be stopped
I would recommend this to a friendGreat Expresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my wife to see if it would take the place of Starbucks and so far it is working. She loves it
I would recommend this to a friendGood machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly not for the novice; takes some practice.
I would recommend this to a friend