Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the Barista Express Espresso Machine's fantastic espresso quality and ease of use. Many appreciate its overall performance and integrated grinder. Some customers have noted minor drawbacks such as the steam wand functionality, noise level, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Espresso quality
Loved it at first but broke in 10 days.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is amazing when it works but after 10 days we couldnt get water to come out of the machine unless we pressed down and held the double shot button. Then water would come untill the button unpressed. We were very dissipointed to return this item because it made very good coffee.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210424MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is nice and sleek great tank size and convenient. The issue is getting pressure to Optima pressure . I’ve called for support.
I would recommend this to a friendcoffee maker
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item because of Covid and it makes great coffee and is easy to clean and has saved me from spending more than I need to by purchasing my coffee in local coffee shop
I would recommend this to a friendNo thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated and expensive for a cup of coffee
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
great machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great espresso machine. this is my second one . first one lasted 6 years and we definitely got our moneys worth. used at least twice a day to make 2 double shots of espresso
I would recommend this to a friendDECEPTIVE BEST BUY CREDIT CARD PRACTICES
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was getting a pretty good deal, but turns out bestbuy and citi bank are wildly deceptive in their credit card enrollment practices, and are attempting to bury me in debt and interest. DO NOT SIGN UP FOR THE BEST BUY CARD. Also, you can get this machine for $150 less literally anywhere else, and there's a known issue with the basket pressure because breville likes to cut corners.
No, I would not recommend this to a friendNot a good selection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried everything Couldn’t make a good espresso, even reading and following all instructions,, never made it, last option was you tube , nothing, I don’t know what else to do.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400603BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
But I clean it all the time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed in this Espresso Machine. 1 month after purchasing this machine the "clean" light came on. I have done all the cleaning that I could, but the light never goes out. I was hoping it would last longer than 1 month. Still cleaning it and after 9 months, the light is still on.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .If the light doesn't go out, it either means that the machine "thinks" the cycle was interrupted, or that the other cycle needs to be done.
CLEANING CYCLE VS. DESCALE CYCLE – BARISTA/INFUSER
https://youtu.be/ZMWL3TbLp5Y
DESCALING THE BARISTA/INFUSER
https://youtu.be/zhl67SfwT2o
CLEANING CYCLE BES870/BES840
https://youtu.be/xREkxb-8vk4
If you continue to experience issues, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Good for 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked as mentioned for 2 years. The Expresso doesn't taste good anymore.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV221021BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Breaks easily
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the first year of use. The firt time it stopped working, we followed all instructions and nothing happened but when we left it on its own, it just started working again on its own. The third time it did it, it never worked again.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230717BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea bad execution. No consistent pressures, leaks, grinder gets stuck all the time
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV211117BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Too complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are a trained coffee maker then this machine is for you, you hardly reach the espresso settings.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210405MR-4. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Breville
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome machine but unfortunately it starts to lose pressure And quality so I purchased the 2 year protection plan for $90 once you exchange it it's one and done. if you want another insurance plan for 2 years on the exchanged machine You must pay another $90. I'm into this machine for $780 now.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220412CABBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Grinder does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the machine 3 weeks ago. The grind size is coarse even when you dial in all the way to fine. The espresso is more like coffee than espresso. I tried with three different coffee beans, still result is the same. I called in Best Buy and realized that the return policy is only 15 days. Very Frustrating. Had option for purchase from Amazon for the same price which had 1 month return policy.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US®ion=us&brand=breville with a subject line of BBUS240806-RS . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
- Cons mentioned:Noise level
It’s okay.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes alot of noise. But it’s bearable. I love it actually!
I would recommend this to a friend Great machine - high quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not personally the biggest coffee guy but i got this as a gift for my fiance and she absolutely loves it.
I would recommend this to a friendGreat machine but not too easy to manage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great machine but not too easy to manage, not as time efficient as I thought.
No, I would not recommend this to a friendWaste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a month into use, initially thought the grinder needed cleaning but it also stopped brewing in general. No water was being pushed through even though the tank was full.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210416MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Espresso quality
Buy it somewhere else
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Breville works great but I'm giving the review 1 star because Best Buy put it on sale right after I bought it and won't credit my Best Buy card for the difference in price. Great machine but buy it somewhere else.
I would recommend this to a friend Leaks water every time I make coffee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water every time I make coffee, I have tried everything but still leaks
I would recommend this to a friend