Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the Barista Express Espresso Machine's fantastic espresso quality and ease of use. Many appreciate its overall performance and integrated grinder. Some customers have noted minor drawbacks such as the steam wand functionality, noise level, and cleaning process.
This summary was generated by AI based on customer reviews.
Buyer Beware!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My machine worked great for a little over a year. Now it's leaking and doesn't get up to pressure! I have no money to fix this expensive piece of crap! Please don't waste your money! They're built to break after the warranty runs out!
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV251121BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Good while it lasted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For 600 dollars you’d expect a product to last longer. A year and a half is how long it lasted until the grinder locked up. Great while it lasted. If you purchase this espresso machine be sure and get the extended warranty.
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210712MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Much Money for less
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues whit the vapor steam, Not what I expected..
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400604BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Great Expresso Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Espresso machine i would recommend this machine to anyone that appreciate a good cup of coffee
I would recommend this to a friendGrinder button stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the espresso machine about 2 months ago. I really liked the machine but for some reason the grinder button just stop working. I hope my warranty will cover that.
I would recommend this to a friendExpresso shots only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its only expresso shots To big for just expresso shots A bit over priced
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that the tamper has a handy storage cubby. The wand is touchy.
I would recommend this to a friendIt’s ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift for my girlfriend and she wasn’t impressed after wanting it for over a year. She says the coffee she makes by hand is just as good therefore nothing special about the machine
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience.
For experts only
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine was too complicated to use, had to return it. Unless you are ready to weight your coffee every time you going to make yourself a cup, don’t buy this one
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
bad quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you get everything you need in a compact machine, but the parts are fragile. The water tank broke done when I was lifting the handle as instructed by the user manuel. It is connected by some small plastic parts that broke up easily.
No, I would not recommend this to a friendOk machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up to the proper level, if you have enough patience than this is for you, also I found the machine at half price and they could not price match it so had to return it so I could get it at the lowered price
I would recommend this to a friendEnjoy the coffee machine wity family
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its perfectly coffe maker for beginners and people who has some experience with kind of style make Espresso.
I would recommend this to a friendA must buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and easy to use. Will help you to reduce frequent Starbucks trips.
I would recommend this to a friendIt’s ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have exchanged this item twice, third time was a charm. Though, I have a hard time keeping the shots pulling correctly - it tends to have a lot of creme in the espresso shots. Could be user error, but it works ok for me.
No, I would not recommend this to a friendOk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Limited on what it can do for the amount of money.
No, I would not recommend this to a friendThumbs up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You don't know what it is to drunk Coffee until you get it this espresso machine
I would recommend this to a friendBeautiful to look at, however did not meet my expe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m disappointed about the milk frosting part. There is little to almost no foam comes up when I frost the milk for my cappuccino. I have tried all different kinds of milk and followed all instructions. This item is way overpriced.
No, I would not recommend this to a friendGreat espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for home use. It’s easy to use and works well. Compact and sturdy.
I would recommend this to a friendLoved it, but cracking!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been loving my Breville Barista but today while steaming milk the plastic heat shelf broke. I’m so disappointed. I’ve only lightly used it, as I live alone, since purchasing in September. It also makes a constant ticking noise, which I’ve heard is an indication that a toggle sensor is failing. I’ve taken such delicate care of the machine, that I just can’t believe it’s already failing. For or the cost, I expected so much more.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV221128BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Great coffee Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I making coffee very day before go to work!!! The best coffee Machine so far
I would recommend this to a friend