Customer Ratings & Reviews

I had one for 7 years and just got a new one, weirdly went up 100 or so the last 4 years. Worth.

Very nice machine. Saves a lot of money compared to buying at stores. It grinds the espresso fresh then makes it seamlessly. Very good value for an everyday product. Easy to clean

Absolutely love this espresso machine. Takes a few tries in the beginning to really dial in ratios correctly but once you find the sweet spot with your beans it really sings.

I love this thing. It does have a little bit of a learning curve but i watched a few videos online and i couldnt be happier with my purchase

This is an amazing product. It’s easy to use and the steam quality is amazing

Loving this machine. Don’t forget to program the espresso shot quantity for both single and double shot.

My wife has been using it for one year now and she loves it!

The machine does exactly what you're looking for no more, no less. Still a bit pricey but much better than some of us equivalent models from other companies

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Great machine and very tasteful coffees. Highly recommended

As zero stars isn't an option- I'm forced to give 1 star. I purchased the Breville in 2014 for home use- 2 espresso drinkers in the household. Good machine while it lasted. I started to have problems with it in mid-2015. The pressure/extraction wouldn't get into espresso range and then the machine would hum and click but nothing more. I was then able to 'trick' it into proper extraction using manual mode. That bought me some time while I called Breville to inquire as to what they could do. I received and email that suggested a pressure test- which I conducted with obvious results. The machine was faulty. I again contacted Breville by phone and talked to Monica. Without asking any follow up information - she told me that it would be $240 dollars for them to service the machine; nearly half the price of a new unit. I asked her if that was the only option. She then offered to sell me a new unit for $500 - which she claimed was a great deal as I was already a Breville customer. That's true- but I am an unhappy Breville customer. There is a difference in that distinction. I politely asked for any other solutions to this problem and she flatly stated, "There isn't any. You can half us service the unit for $240, or you can buy a new unit for $500." I then asked about local, authorized service centers. She informed me that there are no longer any local locations and that Breville now only has one repair location in the entire country (Illinois I believe is what she said). She then asked which route I'd like to go - repair or a new unit. Horrible. For the $500+ I paid when brand new I expected far better product life and much better customer service. I recognize that espresso machines - due to the boilers and pressure required - will not last forever. I roast coffee for a small roaster so I'm familiar with the industry, machine operation and only ever fed my unit the freshest of beans. There is no excuse for such shoddy quality and short lifespan. I can't emphasize enough how disappointed I am in Breville... Their product- and terrible customer service. I recommend any considering this unit to look elsewhere. Find a De Longhi, Gaggia or Ascaso in your price range and go with it. Avoid Breville at nearly any cost.

I use this every day. Take some playing with to get the settings just right. Worth the time to learn

Still trying to figure out how to get the most out of this machine. There is a learning curve, as I have read in reviews before, and I look forward to get better at it as we go along.

Freshly ground, convenience, into the cup. Starting the days off right with strong coffee.

Excellent Latte /coffee machine highly recommend it

Far too expensive for what it is. Cheap plastic body that used to be stainless steel and a nightmare to calibrate. We used to own the older version of this without the integrated grinder and had our separate pro smart grinder perfectly synced with it, then it died after 12+ years of hard work. This integrated grinder is primitive in comparison to the smart pro, so to get this thing calibrated you'll go through a ton of coffee and mess. Easy puck removal doesn't work. Tamping requires eyeballing it to see if its level, which it never is, so you're expected to use the "razor" to scrape of the higher parts, which is messy and extremely wasteful. Absolutely going to return this expensive yet cheap monstrosity. No thought was put into this thing at all and they're clearly cutting costs while charging more. Breville used to be THE go to appliance brand for mid-range value. Trust gone :(

Excellent espresso machine. Takes some time to learn it, but youtube is very helpful. No temperature issues with mine.

Great machine. I wonder if I should've spent the extra money to get the automatic tamp down but otherwise I'm happy with it.

I’ve enjoyed making a latte everyday since getting this!

I purchased this product because I love drinking fancy espressos every morning. It works well, however the steamer is not as powerful as it should be. It is perfect for warming milk but if you are a fan of espresso art the steamer will not work well.