Customer Ratings & Reviews

Life of this machine is 2 years only . 2 machines the same failure. died after 2 years only

Purchased 5 months ago and just completely stopped working. Do not purchase.

Not recommended at all is not easy to use. The water pressure is not a working right .,You have always to adjusting things ☹️

It is okay for the price!! Too messy and the taste is okay

Coffee maker did not work out of the box. Called customer support like it suggests but they were having technical difficulties and then the call hung up. Will return to Best Buy for one that works or for the money as this was not cheap.

Was thrilled for the almost 30 days until it stopped giving me grounds. Followed instructions, nothing. Grinder is clean, everything is clean. No grounds, they just stick in the grinder compartment. Bought warranty. Want refund. 30 days just isn’t going to work. Let’s see what Best Buy does to make it right.

It stopped working after 2 weeks. My kids and I are very disappointed.

It did not work when we bought it. The pressure machine was not working. For such an expensive product it should have worked. We were also disappointed we could not make coffee. It was only an espresso maker.

I returned the machine. Tried it a few times, and the pressure would'nt increase as it should.

Main pump burn out after 8 months!!!! Incredible!!!

Bought in November. By January it was shot, 8 days after the return period it's no longer building pressure. $800 junk.

It doesn’t boil the milk I tried several times but it doesn’t work, totally waist of money, I want either exchange or refund my money

I reviewed/utube'd many Espresso models for 5 months and finally selected the Breville BES870xl. I purchased mine in Jan 2015 and let me tell you...this is truly a top notch espresso machine. My advise- follow the directions for "machine preparation/flushing the machine" when it arrives and read through the short manual. Some reviews I read questioned things/situations that were actually explained/resolved in the manual. With that said, take care of your machine & it will take care of you! If you have concerns or questions not in the manual, Breville's customer support is really helpful and sincere about it. Tips: - placing your stainless steel milk jug in the freezer helps drop the temperature of whatever milk you choose even more, to aid you in "working the milk," with your steam wand (I learned from Breville's customer support) - I am no expert Barista but I have now learned from careful study that "pulling the perfect shot of espresso" requires FIRST adequate DOSE of ground espresso beans in your portafilter. Focus on the dose THEN proceed to adjusting the grind. If you follow that you will guarantee reaching the "ideal espresso zone" on the Breville's espresso pressure gauge. - I used Illy medium roast espresso beans when I first received the machine. Currently, I'm using Lavazza Super Crema beans (my current favorite!!) grind set at 5/grind amount set at 3/sometimes 4, using the (single walled) double shot basket. I make 3-4 lattes per week and make my husband a Long Black (2oz of espresso poured into 4-8oz of water/makes different consistency than the Americano) on the weekends. I use almond milk and was able to make latte art for my first time today...still learning. I LOVE this machine !!!!! :-) If you are torn between another model, choose this one...you will absolutely be satisfied!!

Over complicated for just the average cup of coffee, maybe a barista can train on this or something and the price is far too steep, definitely returned.

Is not bruing the coffee at all it make me so upset

Worked great for two weeks, then it quit. I called the manufacturer and they blamed it on my coffee beans. Don't waste you're money.

WE DID NOT RECEIVE THE ITEM BUT THE EMAIL SAID THAT IT WAS DELIVERED TO MY FRONT PORCH. IT IS NOT THERE. I TRIED CONTACTING BUT CAN'T FIND A CUSTOMER SERVICE NO WHERE.

This item is extremely hard to use. It looks very nice but I just want a cup of coffee. I don’t have time for an experiment.

After less than two months of use the pressure for espresso stopped working. And now I cannot return it as the return window has closed.

...don't give up if your grinder doesn't work. Don't be concerned...read on! I've owned three other espresso machines, from manual to semi-automatic, to automatic, and I know how to operate these things. The grinder on my Barista Express did not work out of the box. It tried to grind, but the interior of the grinder became coated with bean residue, causing it to spin without being able to grind. I tried two different brands of beans, cleaned, retried, same result...grinder spins...no grounds. I called Breville tech support, and Mike solved my problem by suggesting...believe it or not...that I cycle uncooked white rice through the grinder...about a handful. He explained that sometimes during shipment, the grinder may become misaligned, and running a cycle of white rice through the grinder would fix the problem 99% of the time. Although skeptical, I did as he suggested. Within 2 seconds of grinding the rice, fine rice grains came pouring out. I finished that grind cycle, immediately placed coffee beans in the grinder and...everything worked perfectly. Don't ask me how or why...it did...so remember this trick. About the machine's ability to pull a great shot or shots...that is limited only by your ability to read and follow the comprehensive directions. Once you do that, you'll be making better espresso than your local coffee shop...and I'm not kidding. It takes some practice and a bit of fine tuning of the controls, but once set...you are good to go. Making great espresso is an art that no automatic machine can match. They can come close, but they won't be able to match what you can achieve with this machine once you practice enough to rival, and perhaps surpass, your local Barista. Go for it!