Customer Ratings & Reviews
- Model:
- BES870XL
- |
- SKU:
- 6291169
Customer reviews
Rating 4.8 out of 5 stars with 3164 reviews
(3,164 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the Barista Express Espresso Machine's fantastic espresso quality and ease of use. Many appreciate its overall performance and integrated grinder. Some customers have noted minor drawbacks such as the steam wand functionality, noise level, and cleaning process.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$750 for it to break after less than a month of having it
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220404BBUSMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Rated 1 out of 5 stars
Bad coffe maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it! 30 minutes in the morning to make coffee
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. There is a learning curve to making espresso. We'd be happy to help, if you wish. Feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
- Pros mentioned:Espresso quality
Rated 5 out of 5 stars
Anything better would require literal magic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my first one in 2018, and all three machines are running perfectly in that time. I do the cleanings as indicated, that's it. If you're hoping that money will resolve the complexities of this machine, you are going to be very sad to learn that the lack of reliability of the more expensive and more automatic machines will be terrible. There simply is no better espresso machine for the home market. I cannot recommend it highly enough. My main machine (I have this machine at work and at a family home) makes about 3 lattes a day on average. Sometimes 15 lattes, sometimes none. What you're trading here is a medium amount of dollars (look around there are $3,000 machines) for a top spec tried and true system. You're gain familiarity with the process and I've grown to enjoy making the drinks. The issue that I cannot stress enough, is that the more complex systems will NOT work better. You'll get a fully automated system, make 5-50 mediocre lattes very easily and then the machine is a disaster, with elaborate cleanups. Pro Tip: I use the steam from the steam wand the hot water function along with a small paper towel square to quickly and easily clean the steam wand after steaming milk. The size of this machine is goldilocks too, it could be smaller but it would come at great functionality cost. I don't see anyone wanting a bigger one. If I had an event or something, I would bring a second one of these.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Barista
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a really good machine my wife did like it, one of the things I would like to highlight it's that preparing coffe with it is really easy and if you are a lover of coffe i would recommend it to you 100%
I would recommend this to a friend - Pros mentioned:Ease of use, Espresso quality
Rated 5 out of 5 stars
Best Value Machine/ Great Coffee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this coffee machine about two years ago. We are so happy with it that i am coming back to write this review. For the two years of using this machine daily we never had any issues with it, nothing broke, go stuck or needed extra care. This machine still works like brand new and looks great on our counter. The coffee is great, and once you master the semi automatic it takes no more than 60 seconds to get a perfect cup of coffee..
I would recommend this to a friend - Pros mentioned:Grinder
Rated 5 out of 5 stars
A coffee machine Work Horse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took me five years to write this review—not intentionally, but because a friend recently asked if this machine was worth buying, and I figured I’d share my thoughts. The Barista Express is a true workhorse. The built-in grinder works perfectly, and there’s nothing like an espresso made from freshly ground beans. The milk frother can be challenging to master, but that’s more on the operator than the machine itself. The one thing I’d change is the grinder setting; I wish it could grind at a coarser level so I could also use it for drip coffee. Another good thing is that you can find spares in the manufacturer’s website.
I would recommend this to a friend - Pros mentioned:Ease of use, Espresso quality
Rated 5 out of 5 stars
Very good purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a novice, I bought this machine with some kind of hesitation. After spilling coffee grinds and milk the first time, I watched some tutorials on YouTube. Very helpful. 4 weeks later, I consider myself a stable barista that can produce a very delicious capucchino in a few minutes. The machine has been reliable, easy to keep clean, good quality and a sight to behold. I can imagine it being designed in the 1950's as a steam-powered espresso maker. I would buy it again! BB
I would recommend this to a friend - Pros mentioned:Ease of use, Grinder
Rated 5 out of 5 stars
Purchased Several Years Ago
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best lattes every morning for six years. Easy to use but i recommend youtube videos for those new to espresso machines. Also, no softener treated water!!!! Salt will build up. Do your research on cleaning fluids. Clean your machine regular before the notice. Buy a vaccuum attachment to be kept food safe clean or a small handheld vac set aside just for cleaning the hopper regularly.
I would recommend this to a friend Rated 1 out of 5 stars
Hard to IUse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite its attractive looks, it seems impossible to make a good cup of coffee with this machine. This should be easy to use, and it is not. Unfortunately, it looks like it’s going back to Best Buy. I really wanted to love it.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .If you continue to experience difficulties using the machine, please feel free to reach out to us. We're always happy to see how we might help. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV221227BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Espresso quality
Rated 5 out of 5 stars
Worth every penny for a quality machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are a coffee lover and coffee addict, this Breville one is perfect for you. The quality is super worth it. You will enjoy every sip of your coffee like a queen and king. I have been using mine for a few years now and I’m always excited to use it as if I’m using it for the first time whenever I use it. No issue with the machine.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Exceptional espresso maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this about 6 weeks now and use it 3-4 times a day pulling shots. While the price is a bit to overcome, once you look past it you won't regret it. We use local beans and powders to create the same drink we were paying $4 to 5 at a pop. The machine itself is simple to use once you have the grind size and tamp down. It took us a day or two to get both dialed in. Once you have that down, you can literally pull perfect shots every single time. The exceptional taste and convenience of brewing at home is well worth the front end sticker shock that is quickly recovered by skipping your local barista.
I would recommend this to a friend - Pros mentioned:Ease of use, Espresso quality
Rated 5 out of 5 stars
A great Best Buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally a espresso machine that’s easy to use and doesn’t take long to prepare a great coffee. At current coffee prices my payback will be roughy 90 days. No brainer!
I would recommend this to a friend - Pros mentioned:Pressure
Rated 3 out of 5 stars
A 6-Week Odyssey to nowhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My hubby bought me this machine for my birthday. I've been using automatics, and he has no idea how coffee machines work, so he didn't realize it was a semi-automatic. But I was game to step up my coffee routine and learn how to do it this way, even knowing it was going to be more work and time. I have one capp a day, so not a big deal. I read many of the very helpful reviews here, and I knew there would be a learning curve. I spent the next five weeks watching video after video, buying a distributor/tamper (gamechanger for finally getting pressure), buying fresh roasted beans locally, reading the manual, taking 9 pages of notes and keeping track of my daily tries, timing, grind changes, temp changes, and I never got a yummy cup of coffee from this. I drink capps, so the milk and stevia do help mask it, but I would taste the plain coffee and even when the pressure was right (that took weeks) and the flow and crema looked good, the coffee tasted sour. I kept buying accessories hoping to get it right. I even took a barista class online! I found myself feeling a pit in my stomach as I approached the machine instead of a happy feeling. I'm so relieved that we could return this thing (THANK YOU, BEST BUY!!!). I'm not a coffee connoisseur. I just want a good capp that I don't need a laundry list for the multiple steps needed to pull a good shot...even if I could pull one. Maybe this was one faulty. I sure gave it my best shot. Lots of folks love this machine, which kept me going on my journey. I kept thinking, "there's got to be a delicious cup of coffee in here somewhere!" I also know people have been frustrated by it. I never wanted to throw it out the window LOL, but I'm so happy to go back to a press-the-button machine.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Espresso quality, Grinder
Rated 5 out of 5 stars
Breville
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome for perfect Lattes. Love Breville. Grinding beans works perfectly. This machine is fabulous.
I would recommend this to a friend - Pros mentioned:Ease of use, Espresso quality
Rated 5 out of 5 stars
Espresso
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best espresso ever. Easy to use and gives you the best results.
I would recommend this to a friend - Pros mentioned:Espresso quality
Rated 4 out of 5 stars
Good overall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for an older Breville espresso machine (from ~18 years ago) which started having issues with its buttons. While this offers more features (mainly the integrated bean grinder), the materials it is made of do not seem to have the same quality feel. It also weighs less, despite being physically larger. As for the features, the grinder, once you have spent some time setting it up, is a great addition and the espresso function makes good coffee every time. The part I am disappointed in, and it may be that I just need more time to work out the best way to use it, is the steaming wand. I cannot get the nice foamed milk that I could get from the older machine (which had a different design of wand). Overall, I am happy with it so far.
I would recommend this to a friend - Pros mentioned:Ease of use, Espresso quality
Rated 5 out of 5 stars
Easy to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso machine is easy to use. Coffee taste could well moderated. Overall satisfied by this product.
I would recommend this to a friend - Pros mentioned:Espresso quality
Rated 5 out of 5 stars
Excellent Value and Performance.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my wife as a gift because she had an older espresso machine and wanted an upgrade. It has worked great and its a very good value for the quality we have received. She was able to elevate her barista skills and is very pleased with this unit.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
GREAT Espresso Maching
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I first bought a DeLonghi and didn't like it. For the same price I bought the Breville and is excellent!! What I like best is the froth it makes. It is simple to use and you can change how fine you want the grinds, the amount of grinds for both 1 shot or 2 shots, and a gauge to let you know if your settings and tamping are good.
I would recommend this to a friend - Pros mentioned:Espresso quality
Rated 5 out of 5 stars
Expert Opinion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a coffee snob admit it takes a lot to impress me. I roast my coffee and teach others about the process with this machine. I won't bore you with all of it's features and benefits but just wanted to say that if you appreciate these sort of things you will be happy you got this machine. If you just want to push a button and expect quality and invest in your knowledge base regarding everything coffee this is for you.
I would recommend this to a friend











