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Customer Ratings & Reviews

$799.95

Customer reviews

Rating 4.7 out of 5 stars with 504 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the excellent coffee quality, ease of use, and overall performance of the espresso machine, often appreciating its simple design. However, a few customers have noted concerns regarding the grinder jamming, insufficient pressure during espresso preparation, a steam wand that requires practice and regular cleaning, and a somewhat louder operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 504 reviews
  • Rated 1 out of 5 stars

    Grinding machine and tamping are not strong and ac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not grind well and the tamping method does not produce good results all the time sometimes the coffee granules get stuck on it.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/new-community-case?language=en_US&region=us&brand=breville with a subject line of BBUSA240119-RS-2 . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can send us an email to askus@brevilleusa.com and include the same information. brevilleusa

  • Pros mentioned:
    Coffee quality, Design, Ease of use

    Rated 5 out of 5 stars

    Exceptional Espresso Experience!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Barista Express Impress Espresso Machine from Best Buy seven months ago, and I couldn't be more thrilled with my investment. This espresso machine has truly transformed my coffee-making routine and elevated my morning ritual to a whole new level. First and foremost, the machine's design is a standout feature. It exudes a premium look with its stainless steel finish, which not only adds a touch of elegance to my kitchen but also feels incredibly durable. The intuitive interface and user-friendly controls make it a breeze to use, even for someone like me who's not a professional barista. The quality of the espresso it produces is nothing short of exceptional. The built-in conical burr grinder ensures that I can always use freshly ground coffee beans, resulting in a rich and aromatic shot of espresso. The customizable settings allow me to fine-tune the grind size, shot volume, and extraction time, so I can create the perfect brew tailored to my taste. One of the standout features of the Barista Express Impress is the precise temperature control. It consistently delivers the right water temperature for brewing, which is vital for extracting the full flavor from the coffee beans. The steam wand is another delight; it froths milk beautifully, enabling me to craft lattes and cappuccinos that rival those from a high-end coffee shop. Maintenance is surprisingly easy, thanks to the machine's removable drip tray, water tank, and drip spout. Cleaning is a breeze, and the machine alerts you when it's time for a thorough descaling. I also appreciate the fact that it comes with a comprehensive manual and plenty of online resources, which have helped me master the art of espresso making. Seven months in, and my Barista Express Impress Espresso Machine is still performing flawlessly. It has become an indispensable part of my daily routine, and I can't imagine starting my day without it. If you're a coffee enthusiast looking for a high-quality espresso machine, I wholeheartedly recommend the Barista Express Impress. It's a true game-changer, and I'm one happy and caffeinated customer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance
    Cons mentioned:
    Steam wand

    Rated 5 out of 5 stars

    Nice Machine - Does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Breville Impress does a great job, pretty easy after the setup period which was s little frustrating but lots of good videos helped make it happen. Easy to operate now with consistent “Long Coffee” each morning now. Steam wand is a learning process, and you need to diligent in cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design, Ease of use

    Rated 5 out of 5 stars

    Amazing Home Espresso Machine!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Breville Barista Express Impress for a few weeks, and it has completely transformed my coffee routine. The brushed stainless steel design is sleek and modern, making it a stylish addition to my kitchen. It’s perfect for both beginners and experienced baristas alike. The machine is easy to use, with a built-in grinder that ensures fresh coffee grounds for every cup. The tamping feature is a game-changer, making it effortless to get the perfect espresso shot with consistent pressure. Frothing milk is a breeze, too, and I’ve been making café-quality cappuccinos and lattes at home. Highly recommend this machine to anyone serious about their coffee!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great Espresso Maker!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This espresso maker is fantastic! Great for a beginner, the Barista Express is an awesome machine for making cappuccinos, espresso, chai tea and more. It's easy to operate and is a very nice looking device!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Overall performance

    Rated 5 out of 5 stars

    I shoulda bought one of these a long time ago!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! Works very well. Making a good expresso drink takes skill & practice though. Don't presume things will always go perfect, you do have to read the manual and learn how to become a skilled barista. I highly recommend this model. Automatic or manual dosing options, love the grinder and once you have your specific grind dialed it, you are well on your way to making great lattes that you no longer need to spend $6-$7 for a cup at Starbucks.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Great espressos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re an espresso lover who has been on the fence about buying the Breville, do it. This machine has completely changed my morning routine. The built-in grinder makes everything so convenient, and once you dial in your beans, the espresso comes out rich, smooth, and with a beautiful crema. The steam wand also works great for lattes and cappuccinos, and after a little practice I was making drinks that honestly rival my local coffee shop. There is a slight learning curve at first, but that’s part of the fun. The controls are easy to use, the machine looks beautiful on the counter, and it feels very high quality. It’s perfect if you want café-style coffee at home without spending thousands on a professional setup. I can already tell this machine is going to save me so much money compared to buying coffee out every day.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great espresso machine! It is straightforward to use. Once you get it set just right it gives you a consistent good espresso every time! Set up was easy. If you want a consistently good espresso, latte, cappuccino, etc. this is a really good option. It is much quieter than other machines I have had when grinding the beans. The steam wand can be a little loud if you are using it in the wrong position, but that is expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it everyday it is amazing and Self explanatory

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Overall performance

    Rated 5 out of 5 stars

    Great All-in-One Machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works exceptionally well, and the grinder built-in is really well built, it works vetter than our separate handheld coffee grinder. Milk steaming is a bit of a left handed activity, as its controlled by a knob that's not easy to access with your left hand, for those that are right-handed

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    I like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated from a Breville Barista Express to the Impress. I like it, it makes very good expresso and once set up it repeats. No complaints. I really didn't have any complaints about the Express either just liked the dosing and Tamp assist. Had the Express for 4 or 5 years still works great and am gifting to my wife's sister. She is so excited. Also like the coffee deal with Beanz.com, been using Peets as long as we have had the Express, again no complaints, but also enjoying the new BEANZ.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Totally Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m totally blown away by this compact espresso machine. It is very thoughtfully and skillfully made for those who want a quality espresso with the least amount of effort. Assisted tamping mechanism is what makes all the difference. Fantastic job Breville!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Great espresso, difficult steam dial

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After our old all-manual Breville needed replacing after over 10 years of daily use, we got the Express Impress. The built-in grinder works well, so our old KitchenAid is now shelved. The espresso produced is tasty and rich. The steam wand and hot water dispenser works identically to our old machine, and that's Okay. Our sole disappointment is that the steam/water dial can be very difficult to turn, and this appears to be common, as see on Reddit. This may happen when the machine has been turned on but idle for a while. This is very concerning when one has a double pitcher of hot milk and it just won't turn off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Breville and I’m loving it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg, I love it so much! It was so easy to put together. It’s also user friendly so if you’re just getting into coffee, you have nothing to worry about.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality
    Cons mentioned:
    Grinder

    Rated 5 out of 5 stars

    If you LOVE coffee, this machine is for you!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Breville Barista Pro offers some really great features for the at home barista, and coffee enthusiast, such as the Thermojet technology and the four hole steam wand. The unit requires some patience to get dialed in, but once you have down, it makes some amazing coffee. If you dont want to learn the craft of espresso, you may want to consider the Breville Impress version because it takes out a lot of the guess work. One thing I learned about this unit is that there is an “inner” grinder setting which I needed to adjust to get the correct grind for the coffee I was using. After watching many videos, and a lot of wasted shots, I think I’ve got it! Overall, I am very happy with the unit and would recommend it to others. A few upgrades I wish the unit would come with is a lever instead of a dial for the steam wand control, a bottomless portafilter, and a dosing cup. Hope this review helps!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Best expresso machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great expresso machine, easy to use and makes great coffee

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Love the Breville

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally enjoying this Espresso Machine! So easy to use and very easy to keep clean! Bonus that it looks great in the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Great Espresso Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first espresso machine and we love it! Its easy to use and the coffee is great! Best Buy made it easy to purchase also.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Couldn’t be happier!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am IN LOVE with this machine! I had been looking into purchasing an espresso machine for months before finally buying the bullet. I was intimidated and unsure if I would be able to properly use one as I had been using one button coffee machines most of my life. Let me tell you, this machine is easy to use and makes a PERFECT shot of espresso every time. The price point was a little high but I decided to go for it anyway and I have not regretted it at all! Best Buy ended up putting it on sale for $200 less a few weeks later and they honored the new price and gave me a refund for the difference. If you want a powerful, reliable espresso machine that is easy and intuitive, buy this one for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Consistently Great Coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐⭐⭐⭐⭐ The Breville Barista Express Impress delivers rich, café-quality espresso with impressive consistency thanks to its built-in burr grinder and automated tamping system. Every shot pulls with a thick, golden crema and balanced flavor whether it’s your first cup or your fifth. If you want reliable, barista-level results at home without the guesswork, this machine is hard to beat.

    I would recommend this to a friend