Customer Ratings & Reviews
- Model:
- BES878BTR1BUS1
- |
- SKU:
- 6423172
Customer reviews
Rating 4.7 out of 5 stars with 601 reviews
(601 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the Barista Pro for its ability to produce very good espresso and its ease of use. The rapid 3-second heat-up time is also appreciated, along with the overall performance and adjustable grinder. While the design and price are seen as positive aspects, some customers find the machine to be rather large.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Expreso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright not the best …………… hard to grind and fatty taste
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
No, I would not recommend this to a friendRated 3 out of 5 stars
not recommend.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't recommend it. You can't monitor the pressure of it. I'm not professional. But I can have a nice latte art by another machine bought from Amazon, but can't do it from this machine. It's good to use but not great as I expected.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Rated 5 out of 5 stars
Coffee maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine because It’s coffee make easy so fast every in the morning.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Coffee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product would recommend to people the price could be cheaper
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Expresso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love This. Takes a little tweaking to get the right grind .
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Disappointing Performance and Overpriced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.recently acquired the Breville Barista Pro Espresso Machine, and I must say that I am disappointed with its performance, especially considering its high price tag. Despite its sleek appearance and touted features, it essentially does the same thing as my old espresso machine. The espresso shots it produces are on par with what I used to get, offering nothing extraordinary or exceptional in terms of flavor or quality. Additionally, the integrated grinder, while adjustable, fails to deliver consistent results, often resulting in uneven extractions and clumpy coffee pucks. The milk frother, while functional, lacks the finesse and control I expected, making it a rather underwhelming experience. Overall, given its functionality and performance, I find the Breville Barista Pro to be overpriced and lacking in delivering the exceptional coffee experience one would expect at this price point.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my wife for her Birthday she loved it!!!!
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Barista
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my favorite espresso beverages without waiting in line!
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Looovveessss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love love love love love love love love love
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Great little Machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Girlfriend loves this gift I gave her. She has become a barista.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Best Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment. Goodbye Starbuck. It worth the money.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Doctorate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still trying to figure it out!? I even watched videos. Multiple.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Best ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. We'll made. Produces an awesome variety of coffee drinks. Would buy 10 times if I had to. Nice job Breville
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
50/50 chance u get a good one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.many technical problems doesn’t poor long enough tech supp unable to help. Cousin has one and there’s works fine they don’t know why mine doesn’t work either
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400624BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Heat up time
Rated 5 out of 5 stars
Straight to work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing to have. My morning’s will never be the same. Wow it’s gonna be nice not to stop and wait for some cold coffee.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Good coffee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes good coffee a little complicated on programs not user friendly
I would recommend this to a friendRated 1 out of 5 stars
Espresso is cold.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso from this machine is not hot even a its hottest setting. I registered my machine with Breville and emailed them my concern and got nowhere. Even the hot water coming out of this machine is at 170F by my thermometer. I suspect their "new" technology called thermocoil or something like that is not a proven technology and yet they are selling these machines. Supposedly it heats up in 3 minutes or so but it is not. There are reviews similar to me on Breville website.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Biggest Waste of Money I've ever come across
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never written reviews at all in my life, but when a product has screwed me over this much, I feel like I must explain my frustrations. I have been with Breville for many, many years (10+ years). I have been through 3 of their espresso machines so far but this one has got to be the worst one. It hasn't worked properly since the date of my purchase. It would force me to clean and decalcify every 1-2 weeks, which never occurred on any of the other machines. After some use and being forced to clean and decalcify constantly, which would cost quite a bit with the often “maintenance” that this machine was asking for, I contacted support because it was clogged and wasn't pushing water through any means at all. It wouldn't properly pull shots, it wouldn't normally shoot water out, and it wouldn't even give out any steam either. I shipped this Espresso Machine to Breville’s support because I had a warranty on it, but now I am feeling like they shipped me back a different machine. The one they sent back has many more scratches and residue that was not on my original machine, and a completely different feeling entirely. I know I really can’t prove that this exact machine isn’t mine, but I am more than certain it isn’t. Throughout the whole warranty, there were no inboxes, emails, or paperwork describing their job or what they did, they simply received my machine, and sent me back “the same one.” Even the machine they sent back, it’s still not working at all. It is simply not pushing any espresso through the handle, and I have tested with different beans, different grind sizes, different features, everything. Very-very disappointed with their ability to try to solve this issue, including their incompetence to document any information through the repair process. I would have given it 0 stars if it was possible. This company needs to be better, and people need to know that if this issue happens to them as well, you would be more than disappointed too!
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV221024BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Rated 3 out of 5 stars
Not worth the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not foam well, not very easy to set up the espresso grinding and brewing settings in the beginning, overall not worth the price in my opinion.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Disposable machine
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought mine in March, and the instructions are clear. Unfortunately, it stopped working less than seven months later. It turned on, ran for a few seconds, and then shut off. When I contacted Breville, it took three weeks to hear back from them. I never could get through on the phone. When I got a response, they sent me a link to a YouTube video that was not from their channel and was not the problem I had stated I was having. In the video, the person was taking apart the machine and working on the pump. I'm pretty handy, it looked like nothing I could not handle. But the machine is under warranty. If this is their warranty service, then I shudder to think of what will happen in the future. The warranty is supposed to be for two years, and this was their response. This was unacceptable for a machine with this price tag and quality standard.
This review is from Breville - the Barista Pro with a ThermoJet heating system, 3 second heat up time and precise espresso extraction - Brushed Stainless Steel
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230126MR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.



