Customer Ratings & Reviews
- Model:
- BDC650BSSUSC
- SKU:
- 10735853
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Not as great as it sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as user friendly or is easy as the other reviews make it sound. unfortunately we're pretty disappointed in it and now we found out we are unable to return it which really sucks. Thought we had 30 days to return it and wanted to give it the best chance that we might like it now I have a $350 item I don't want
No, I would not recommend this to a friendCoffee Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The carafe doesn’t keep the coffee hot. Needs to find away
I would recommend this to a friendDo not RECOMMEND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend, bad product got stuck several time, Breville no customer support at all
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV260105BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good concept, but coffee is never strong enough.
No, I would not recommend this to a friendwonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee system of every had. It keeps the coffee incredibly hard. From most 18 hours.
I would recommend this to a friendNot as good as we hoped :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately there was a funky taste to the coffee produced by this machine and my wife and I decided to return it, Thankfully Best Buy has an excellent return policy and we picked up another coffee maker and are happy.
No, I would not recommend this to a friendCoffee machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best ever. I enjoy fresh coffee beans ground and the machine is so easy to operate and use.
I would recommend this to a friendHorrible Coffee Maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run far away from this horrible coffee maker! It brews WEAK coffee and esthetically speaking, is large, bulky and ugly. We returned it. Best Buy was awesome and didnt even ask why. This is coming from someone who has owned coffee shops and knows a good cup of coffee!
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s my first coffeemaker with grilled, that’s fabulous!
I would recommend this to a friendBreville Grind Control Coffee Maker gets clogged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We would absolutely love this coffee maker except that it gets clogged. The coffee grinds correctly but then it fails to get the coffee into the basket properly. The shoot into the basket gets clogged regularly. It started to do this once per month then maybe once every two weeks, now it is every week without fail. After a lengthy conversation, Breville's answer is that the problem is my fault. Because I don't clean the matching by taking the entire grind assembly apart every day. That is their answer. Stay away from this pot is my advice.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210517MR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Not Happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I adjust the machine for the most potent brew possible, and the coffee is still weak. The grinder jams frequently.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230424BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Bad Breville
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I generally love Breville products. This "improved" grind control coffee maker SUCKS. The beans don't drop into the grinder properly, the calibration doesn't work, the customer service from Breville has been terrible
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400709BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Terrible coffee maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible machine. Doesn’t make “hot” coffee and the bean hopper is continually plugging up. I went past Best Buy’s return date by a week and they wouldn’t take it back. Save your money
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400802bbMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Poor grinder system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grinder is weak point of the system. The grind delivery portion broke causing clogs & the grinder jammed frequently requiring clean out. Returned the coffee maker for a refund.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Poor for Grind Size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This coffee maker is not good at all. The grind setting is minimal and it doesn’t keep all grinds in the basket. Very poorly designed by Breville. I’ve purchased a number of their products and this is by far my least favorite.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230403BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Not a good choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee is weak regardless of adjustments made. Only way to get strong coffee is to override the grind feature. Cleaning basket and shoot after each use is time consuming.
No, I would not recommend this to a friendDefective amd poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit kept over flowing cups and wouldnt shut off. Exchanged for a sexond unit that stopped griding after a month. Total waste if time. Look elsewhere.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230306MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Malfunction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I had to return it because it malfunctioned but Best Buy customer service was helpful.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watery coffee everytime. Beans dont automatically fall into grinder. Its a lot of work for the price, and bad quality
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230322BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Coffee quality, Ease of use, Overall performance
Coffee is needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, exclent results, easy use and maintenance
I would recommend this to a friend