Customer Ratings & Reviews

DO NOT purchase this! I had a Cuisinart Airfryer before this and I thought I would be upgrading by getting this expensive Breville model. Unfortunately, it just doesn’t work very well. I use an air fryer 3-5 times a week so I consider myself pretty well versed in cooking with one. This takes forever to air fry stuff and nothing ever gets very crispy like my old cuisinart. It is possible that I have a lemon unit, but I’m outside the return period by a week and so I’m stuck. It’s a pretty machine but DON’T DO IT! Stick with Cuisinart. Breville missed the mark with this.

Just received my second unit in a week and both arrived damaged. The first had an open/unconnected corner that prevented the tray from sliding in the bottom. The latest has a dent in the metal on the back. I'll keep this one, since the dent does not seem to prevent the oven from functioning and because I'm tired of unpacking these things. Both incidents of damage seem unrelated to shipping and likely happened at the factory. This causes concern with overall quality, since Breville seems unconcerned with inspecting the products before packaging them. At this price point, good quality control should be expected. Sad to see Breville letting that slip so badly. Even the website is disappointing.

We have owned or Breville Smart Oven Air for a little over two years. It's works amazing and have loved it up to today. Upon opening the door I heard the door spring break which from what I read is very common. I contacted Breville and learned they do not sell any parts. To replace this $10 part you must pay $250 and send it to them for repair. I've checked the 3rd party parts companies and they all show the part as backordered. My guess Breville is not sending them parts either. Lucky I can still use the product without the door spring.

I was fortunate to purchase this on sale and saved over $100, I love this dual oven / air fryer. I'm still getting used to it, but the things I've cooked in it turned out well though I have to add that I needed to give the first attempt of air fried chicken drumsticks a few more minutes to get crispy.

We were impressed with how perfectly made a pizza, bake banana bread, make pumpkin donuts. We are angry it lasted 2years and the fan went. Now reading this is common. Sad i spent the money on this.

I really liked this oven while it worked for the 2 1/2 years I had it before it died. For the price, I would expect it to last longer than 2 1/2 years

I won’t buy again from Breville. I paid over $300 on a oven toaster and it stopped working after a year of buying it brand new! Called customer service and was so disappointed. They want to charge you another $140 to fix it! I will never buy from this brand again. Rather spend it on a good brand that has great customer service.

I bought this to replace my ninja air fryer. I have cooked cheese sticks in it. Worked great. Cooked chicken wings in it, smoked so much the fire alarm went off. Then today I roasted split chicken breast and the house is terribly smoky. Waiting for the fire alarm to go off again. I do not recommend spending money on this. Ive had it for maybe a week and wish i could take it back!!!

First oven I received, the fan was lose and rattled. Breville sent a replacement over. Little over a year and the fan is rattling on this one. Toasts bread unevenly - top is done, bottom is not. Great when it worked but poor quality design with the circulation fan.

Great kitchen appliance until the convection fan stops working. No way to fix it, company doesn't sell parts, not built for repair, - in other words planned obsolescence! It's too pricey an item to have it fail after 2 years, Rip off.

We bought this oven 2+ years ago and use it all the time. It works beautifully and has replaced Our range oven for the most part. A Little after two years though, the convection fan stopped working after initially rattling every time we used it. We called Breville and they said for $215 they take a look at it and replace the fan. No other options. No other support either at Breville. Generally, we really like Breville products but we are probably now moving to a KitchenAid toaster oven that does proofing and convection. Breville needs to up its support!

Less than two years, the convection fan failed. A problem that seems to be well documented with a quick search. It did everything a hefty priced convection oven would accomplish except work after 18 months. Loved it but for the price it should be reliable and not break down.

Purchased yesterday. Wanted to like it. Terrible design. No basket o tray between coils and food so any minimum spill stain the coils and produce smoke galore. Had the cuisinset for a year but it broke down. Wanted this and it is an annoyance. Contacted twice breville and after having to wait for 30 min technician offer no clarification. Pathetic

Display stopped working in less than 30 days. Digital display is not showing anything. This means you can't use it at all. At this price it should have been more durable.

This is the THIRD Breville Smart Oven Pro we've had in the past month. Each has failed in a matter of days from first use. This seems to be an ongoing trend with this oven, check Amazon reviews. NOT RECOMMENDED unless you like to repackaging and bringing it back to store each time.

Fan stopped working after two years. Now it’s useless, and just work as a toaster (no convection or air fryer). I was expecting more lifetime from Breville with such price tag! Very disappointed in this oven.

I used this toaster oven for just 7 months and the electronic system just went crazy. Non-functional. Now I need to bring it to a service center? Very disappointing.

The fan starting whirring very loudly and oven is no longer functional shortly after the 2 year warranty ended.

Terrible at making toast since that would be the most used option, so I returned it.

Avoid !! Oven has faulty electrical system , error message only can be resolved by sending back to company . I have returned oven and was sent new oven with same problem . Ovens are not compatible with GFI outlets .