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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1359 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,357 reviews
  • Rated 5 out of 5 stars

    Premium Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected not a big upgrade coming from the wh1000xm5 but I came to be fascinated at how much the audio and fit improved my previous headphones. Not only the sound but the built quality improved by making them more ergonomic and foldable would recommend to anyone with the budget so they can get a premium sound experience with extreme comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PocketMouse,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-1000XM6 exceeded your expectations with improved audio, fit, and build quality. It’s great to know the ergonomic design and foldability have enhanced your comfort. Thank you for recommending these headphones for a premium sound experience.

      Best regards,
      -Fred Sony_US

  • Rated 3 out of 5 stars

    Solid headphones but the call quality is horrible

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM6 do a lot of things right. Noise cancellation is excellent, the sound is refined and enjoyable, battery life is strong, and they’re comfortable for long listening sessions. On paper they look like a flagship product. The problem is the call quality. It’s honestly pretty bad for headphones that cost this much. Voices come across thin, muffled, or distant, and the mics struggle in anything short of a quiet room. Background noise rejection is weak, and people on the other end regularly ask me to repeat myself or switch to my phone. For a $400+ pair of headphones in 2026, this level of call performance feels unacceptable. That single shortcoming makes the overall package feel overpriced. You’re paying a premium for incremental upgrades in sound and ANC, yet one of the most basic everyday features—making clear phone calls—is a clear weak point. There are cheaper options that handle calls better while still delivering strong listening performance. These are good headphones for music and travel, but the poor call quality keeps them from feeling worth the money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, RosaF!We are so glad to hear you love the sound, noise cancellation, and battery life of the WH-1000XM6! However, we are very sorry the call quality is disappointing for a flagship product. We completely understand your frustration regarding the price, and we will definitely share your feedback about the microphone performance with our engineering teams to help us improve.Thank you for choosing Sony!Best regards,Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great sound and comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been really impressed with the XM6. The sound is clear with deep bass and balanced highs, and the noise cancelling works really well in everyday use. They’re lightweight and comfortable enough to wear for hours without pressure. Battery life easily lasts me through the day. Overall, it feels like a big step up from my old pair and worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ShawnR,

      Thank you for choosing Sony!

      We're pleased to learn that you're so impressed with your new WH-1000XM6 headphones! It's great to hear that you're enjoying the clear sound, deep bass, and effective noise cancellation. We also put a lot of effort into making them lightweight and comfortable for long listening sessions, so it's fantastic to know that's making a difference for you.

      Best regards,
      -Fred Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Noise Cancellation is incredible

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are probably the best ones I’ve ever had, noise cancellation is on another level compared to my AirPods Pro 3’s,the cinema listening mode is also pretty good. Use them for the gym and studying I can say there pretty comfortable to wear them for long periods of time. 10/10 headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, Hugo! We are so glad to hear the next-level noise cancellation, cinematic listening mode, and long-lasting comfort are hitting the mark for you! It is awesome to know that they are staying perfectly comfortable through both your gym sessions and long study blocks. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been amazing. I owned the previous generation of these headphones and they are much better in my opinion. Comfortable and great quality. Battery last for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GianfrancoE,

      Thank you for choosing Sony!

      We're honored to hear that your experience with the WH1000XM6 headphones has been so positive, especially coming from a longtime user of the previous generation. It's wonderful to know that the improvements in comfort, sound quality, and battery life have made a meaningful difference for you. Your feedback inspires us to keep advancing our products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone sound great and the app lets you customize how the headphones sound so you can really get them to sound how you like. The headphones themselves are pretty comfortable for casual use and going to the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddie!
      It is great to hear that you love how the WH-1000XM6 headphones sound and that the app lets you easily set up your favorite audio style. We are also glad to know they feel comfortable for both everyday wear and your gym sessions.

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    WH-1000XM6

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s too of the line when it comes to noise canceling comparable to the Bose headsets with different the pads are more comfortable on the Sony. Quality of sound is great but nothing exceptional as it is comparable to Apple or Bose headsets . It has different modes like Cinema etc that add more depth to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmAz,

      We appreciate your detailed feedback on the WH-1000XM6 headphones. We're glad to hear you find the noise-cancelling and comfort features impressive, and that the sound quality and modes like Cinema enhance your listening experience. Your insights help us continue to innovate.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Amazing sound just bulky

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Apple AirPods Max for these and I don’t regret it, these are comfortable and light on the head and sound great, battery lasts me over a week, a bit bulky on the head. I use these 4x a week at the gym and they are the best headphone I’ve used for that so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DIANA,

      We are delighted with this phenomenal feedback! It’s rewarding to know that the WH-1000XM6 offers the perfect combination of lightweight comfort, clear sound reproduction, and incredible power efficiency that lasts you over a week. Knowing they perform so well as your preferred workout companion is the highest praise. Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Not an expert, but these are amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been looking for a pair of overear headphones for a while now, and had settled with the Sony Ult Wear for a time. Did enjoy those, enjoyed the noise cancelling and sound quality, and finally decided to pull the trigger on these after seeing the sale price at under $500. All I can say is I was absolutely blown away. Noise cancelling is superb, and although I know nothing about if it's actually the best in the world, I can definitely say that it's better than any other headphones I've ever owned. Like it's almost not even close. On top of that, the touch controls are smooth and responsive, even when the headphones are a touch dirty from me wearing them at work (Diesel mechanic, so yes, they get filthy lol). Sound quality is amazing. Really feels like it can be fine tuned to whatever the users liking is, or at least it's had enough options for someone who's into music but not a full on audiophile. All in all, would say they're worth it for anyone who wants to enjoy music on a deeper level. I would say if you're not using Lossless audio on Spotify or the higher end audio types, you probably won't take full advantage of these, but they're an amazing listening experience nonetheless.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Best noise cancelling headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Incredible noise cancelling headphones with outstanding sound quality. The Sony WH-1000XM6 is the best in its class with long battery life and premium comfort for all-day wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosD,

      Thank you for choosing Sony!

      We're elated to hear that you appreciate the exceptional noise-cancelling features and sound quality of the WH-1000XM6. Your recognition of its long battery life and premium comfort means a lot to us, as we strive to deliver products that enhance your daily listening experience. Your kind words inspire us to continue innovating and providing top-tier audio solutions.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! The Sony WH-1000XM6 has incredible noise canceling, crystal clear sound, and super comfortable fit. Battery lasts long, and the Bluetooth connection is flawless. Definitely one of the best wireless headphones out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MotebA,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying the Sony WH-1000XM6 headphones so much. Your appreciation of the noise canceling, sound clarity, comfort, battery life, and seamless Bluetooth connection truly highlights the quality of this product. Thank you for sharing your positive experience and recognizing these key features—it means a lot to us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Quality Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headphones about 3 weeks ago and I do not regret it. I wanted a pair of headphones that had good sound quality, were comfortable to wear for long periods of time and that I could also do light workouts with. If that’s what you are looking for, this are a great option!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CCRod,

      It brings us great satisfaction to hear that your new headphones have proven to be such a rewarding investment over the last three weeks! We are glad they are delivering the exact blend of premium sound quality and long-lasting comfort you were searching for, whether you are relaxing or getting in a light workout.

      Thank you for choosing Sony as your go-to companion for both your daily routines and active lifestyle.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great sound, great noise cancelation, feel fragile

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the XM-5, and I hated them, so when the Best Buy employee told me that the XM6s were much better, I was not inclined to believe him. However, I bought them anyways and figured if I hated them, I can just return them and get something else. He was right, though, these are really great headphones. All the issues that I had with the XM5s are not present in these. The sound is great, and they're definitely high-quality, top-of-the-line headphones. However, I'm a little bit clumsy, and I am a little scared that I'm going to break them. Maybe it's because I've been reading the subreddits on these, and have seen multiple photos of these mangled and broken im probably paranoid but im now I' m terrified of breaking these, and they feel more fragile than they did before. It's probably all in my head. These will probably last me a long time, but I have been looking at the headphones that are a step above these, as they have the steel metal pieces instead of the plastic that I really wish these had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teriyaki!
      Thank you so much for the great review! We are delighted to hear that your new WH-1000XM6 headphones are a perfect fit and sound so amazing.

      We built this model with tough, high quality materials meant for daily wear, and the lightweight frame actually helps protect the inside parts from drops.

      You will love the smart noise canceling that blocks out world noise automatically. They also have super soft earpads and a long-lasting battery for all-day listening.

      We value your input. Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best headphones i have ever owned. Sony knocked it out of the park with this one. The sound is amazing with the presets out of the box but customized eq is even better. The noise canceling is amazing. They fit really good on my ears even during long listening sessions. Voice controls are handy also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawless1,

      We are absolutely thrilled to hear that these are the best headphones you've ever owned! We're glad you are loving the noise canceling, custom EQ, and comfortable fit for those long listening sessions.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 4 out of 5 stars

    So Worth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was genuinely surprised by these headphones. I went from the apple airpod max’s and let me tell you, it was a big jump. These are so light and sound amazing. The only dislike I have for them is that my ears sometimes touch the mesh inside the earpiece. Other than that I definitely recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CIARAP,

      We are excited to hear how much of an impression the WH-1000XM6 headphones made on you coming from your previous pair!

      It is fantastic to know that the lightweight design and outstanding sound quality stood out to you right away. We also really appreciate your feedback regarding the fit inside the earcups, as real-world comfort insights help us continue to refine our designs for every listener.

      Thank you for choosing Sony and sharing your experience with the community!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony xm6000

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying the Sony XM6, I compared them with the Apple AirPods Max. I honestly felt the Sony headphones were much better. The noise cancellation has very minimal low humming sound, and the cinematic mode along with the overall audio quality is excellent. I also love how lightweight and comfortable they feel. The only drawback is that they don’t look as premium as the AirPods Max. But apart from that, the sound quality, adaptive noise cancellation, and cinematic sound experience are awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, SiddantharaoN!

      It’s great to hear that after a side-by-side comparison, the WH-1000XM6 won you over. We take a lot of pride in our Adaptive Noise Cancellation, and it's wonderful that you’re noticing that nearly silent floor compared to other premium options. We also appreciate the feedback on the design—while we prioritize a lightweight, foldable build for all-day comfort and travel, we know that aesthetic tastes vary!

      The Cinema Mode is one of our favorite new additions for 2025, and we're thrilled it’s giving you that immersive experience you were looking for.

      Thank you for choosing Sony!

      Best regards,

      Gus,
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best Sony's Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones and best in class. The transparency really surprised me on how good it is, truly feels like you're wearing nothing. Microphones are really good as well and pick up everything. Sound stage is full, battery life is exceptional and comfort is A1.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Antonio,

      Thank you for choosing Sony!

      We're very glad to hear that you find the WH1000XM6 to be outstanding and among the best in its class. The transparency feature is specifically designed to deliver an immersive experience, and we're excited to learn that it has surpassed your expectations. Additionally, it's fantastic to know that you value the quality of the microphones, the rich soundstage, and the impressive battery life. Comfort is a top priority for us, so it’s wonderful to know that you're enjoying that aspect as well!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Most comfortable and best sounding pair I have ever used. I wish you could control a few more settings with buttons on the headphones instead of only the app. If you want over the ear phones, these are an easy option to pick. Battery life is incredible. Never

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Austin,

      Thank you for the fantastic 5-star review! We are thrilled to hear that you think the WH-1000XM6 headphones are the most comfortable and best-sounding pair you have ever used.

      It's great to know that you are also impressed with the incredible battery life, which allows for extended listening sessions. We appreciate your feedback regarding the controls and will certainly pass it along to our product development team for future consideration.

      Thanks for choosing Sony, have a comfortable and quiet day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I have ever used

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is awesome. If you are an artist, or maybe you need a traveling companion, this is the real deal. The battery lasts more than 48hrs with a full charge. A friend recommended it to me, I was hesitant in gettin it but I am so happy i got it. It filters noises so very much more tuan any of the headphones I have ever used. So I strongly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, ChedozieI! We are so glad you took your friend's recommendation and gave the WH-1000XM6 a try. It’s wonderful to hear that the noise canceling and 48-hour battery life are meeting your needs as an artist and traveler. We truly appreciate the strong recommendation—enjoy the quiet and thank you for choosing Sony! Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have very good battery life sound very good and fit well. I can use them for hours and still feel comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jabirdrating,

      We are so glad to hear that you are loving the excellent battery life, sound quality, and long-lasting comfort! We design them for extended listening, so knowing they fit you perfectly is wonderful.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US