Customer Ratings & Reviews

Hi Mohammad,

We are glad you enjoy the sound quality but apologize that the headphones cause discomfort after an hour. Discomfort is often resolved by adjusting the fit; please try gently repositioning the headband height and earcup angle to ensure the earpads sit lightly around your ears, reducing pressure points for better comfort during long listening sessions.

Thanks for choosing Sony.

Best regards, Eliab

Hi JCBC,

That's incredible to hear! We are so pleased the WH-1000XM6 headphones are the best you have ever owned. We engineered them specifically for travelers and professionals, and we're especially proud that you find both the amazing noise canceling and the superior comfort special.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Manuel,

Thank you for choosing Sony!

We're delighted to hear that you had such a positive experience with the WH1000XM6 headphones! It’s wonderful to know that the issues you faced with the WH1000XM5 have been resolved. We're glad you appreciate the folding feature for travel, even if you don't use it often. It's fantastic to hear that you find the battery life excellent and that the sound quality has exceeded your expectations. We're also thrilled that you're enjoying the new Cinema Feature in the app for movie listening. Thank you for sharing your thoughts!

Best regards,
-Fred

Hi DanielS,

We're so glad to hear that. Thank you for sharing your thoughtful 5-star review and letting us know how much your Sony headphones have enhanced your guided meditation sessions. It’s wonderful to hear that distinct tones and rich sound play such an important role for you, and that the sound personalization offered through the app—especially the fit test and EQ settings—helped unlock a listening experience tailored just for you.

Thank you for choosing Sony—wishing you a truly peaceful day!
DiegoV.

Hi AileenR!
It brings us great satisfaction to hear that the WH-1000XM6 is providing the comfort and clear sound you were looking for!

These headphones are designed with soft padding so you can wear them for hours without any pressure. They also feature smart touch controls on the side, allowing you to change songs or adjust the volume with just a simple tap or swipe of your finger.

Thanks for choosing Sony!
Best regards,
Estefany

Hi PeterT,

Thank you for the fantastic 5-star review! We're pleased to learn that the WH-1000XM6 headphones have proven to be an excellent choice for your travels. We're so glad you're enjoying the advanced noise cancellation and the convenience of being able to seamlessly switch between your devices. It's also great to know that the comfortable design is making a difference during extended use. We designed these headphones to provide a premium and effortless listening experience, and your feedback confirms we've succeeded.

Thank you for choosing Sony!

Best regards,
Dominick

Thank you so much for your detailed feedback, TammyM! We’re thrilled that you find the WH-1000XM6 headphones comfortable, especially with glasses and piercings, and that the noise canceling performance meets your expectations.

Regarding your experience with noise canceling automatically switching off when you cough, sneeze, or there’s a sudden loud noise: this is an intended function of the adaptive sound controls, which are designed to optimize your listening experience and situational awareness by temporarily adjusting settings in response to certain environmental triggers.

We recognize that this auto-switching can sometimes be disruptive for users who prefer uninterrupted noise canceling. While it’s not currently possible to fully disable these auto-adjustments and keep NC mode continuously on, we encourage you to update both your headphones and the Sony | Sound Connect app to the latest version, as newer firmware may offer improved control or adjustments over these features. You can also review the adaptive sound and noise canceling options in the app settings—disabling features like Adaptive Sound Control or Speak-to-Chat may help minimize these unwanted changes.

We appreciate your suggestion for a persistent noise canceling mode—feedback like yours is valuable in guiding future updates and feature improvements. We will be sure to share your experience with our development team.
Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello EricT,

Thank you for choosing Sony!

It’s a true pleasure to hear that the WH-1000XM6 headphones have impressed you with their exceptional noise cancellation and comfortable design. Your recognition of their quality and comfort means a lot to us, and we’re glad they have become an essential part of your listening experience.

Best regards,
-Fred

Hi JUSTIN,

It's fantastic to hear that you're so impressed with your new WH-1000XM6 headphones. We're thrilled that you're enjoying the excellent noise canceling and long-lasting battery life, which are key features we worked hard to improve.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback, IndT.

We are delighted to hear that you are enjoying the very good quality of your WH-1000XM6 headphones, particularly the clear music sound and the strong battery life!

We are, however, concerned to hear about the recent issue where some of your music is no longer playing well. This kind of audio skipping or intermittent sound can sometimes be related to Bluetooth connection quality settings, especially when transferring high-resolution audio.

We would like to help you resolve this right away so you don't need to use your protection plan for a minor issue. We recommend trying this quick fix in the Sony | Headphones Connect app:

Go to the Sound tab.

Find the setting for Bluetooth Connection Quality.

If it is currently set to Prioritize Sound Quality, please try changing it to Prioritize Stable Connection.

This simple change often resolves unexpected audio playback issues.

If this step does not fix the problem, please reach out to our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. Our specialists can guide you through other troubleshooting steps, such as performing a software update or a full reset.

We appreciate you bringing this to our attention and look forward to ensuring your listening experience is consistently excellent!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, Blake!

We are absolutely thrilled to hear that the WH-1000XM6 is providing such an amazing experience with its fit and noise-canceling quality. Hearing that it feels like a night and day difference compared to your previous headphones is a wonderful compliment to our audio engineering team!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Miguel,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying your WH1000XM6 headphones! It’s great to know the long battery life, easy switching between noise canceling and ambient modes, and convenient controls are enhancing your listening experience. Your detailed feedback helps us understand what truly matters to our users, and we appreciate you sharing it with us. Thank you for your support!

Best regards,
-Fred

Hello WillS, thanks for sharing your experience with the WH1000XM6! We are honored to hear that you've decided staying with Sony, upgrading from the XM4 to the new XM6 headphones! We love that you appreciate the improve in audio quality, comfortable design and the noise cancellation technology that we've developed. And testing the fit by jumping on a trampoline is brilliant! –we can't be more happy to know the headphones has passed the test! Thanks again for choosing Sony! Sincerely, -Jenn.

Thank you for the 10/10 review, TysonlD!

We are thrilled to hear that your WH-1000XM6 headphones are providing the peace and quiet you need! It’s great to know the noise cancellation and lightweight design are making those long listening sessions comfortable.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi user648116,

That's wonderful feedback! We are delighted you appreciate the comfort, secure fit, protective case, and the customizable listening features of the WH-1000XM6 headphones.

Thanks for choosing Sony.

Best regards, Eliab

Hi GILBERTOV,

It's a true pleasure to hear that your WH-1000XM6 headphones stand out as a must-try product and are delivering top-tier noise cancellation even in the busiest environments! Creating a quiet sanctuary for your music no matter where you go is what we love to achieve.

Thank you for trusting Sony.

Regards,
Dominick

Hello Lexi,

Thank you for choosing Sony!

We're honored to hear that you appreciate the noise cancellation on your WH1000XM6 headphones. It’s wonderful to know that they create such a peaceful environment even when you’re not playing music or videos. Your experience highlights the care and technology we put into designing products that enhance everyday moments. We truly value your feedback and hope your headphones continue to bring you calm and enjoyment.

Best regards,
-Fred

Hi HernanC,

We are truly heartened to learn that the WH-1000XM6 has provided such a high-quality experience across the board! It is wonderful to know that you are enjoying the extraordinary sound, crystal-clear calls, and our best noise cancellation, all backed by that long-lasting battery life.

Thank you for making Sony part of your listening experience!

Regards,
Dominick

Hello Ocean,

Thank you for choosing Sony!

We're excited to hear that the WH-1000XM6 headphones deliver beautiful sound quality for you. We appreciate your feedback on the volume level and are glad that overall, the listening experience remains enjoyable. Your thoughts are important to us as we continue to enhance our products.

Best regards,
-Fred