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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1360 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,358 reviews
  • Rated 5 out of 5 stars

    Not the best not the worst

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling decent volume fit very comfortable on the head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Djinnx13,

      We’re thrilled to hear you’re enjoying your WH-1000XM5s! It’s great to know that the noise canceling and comfortable fit are meeting your needs. Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 4 out of 5 stars

    Great sound and feel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The way they look and luxurious premium feel is top notch. The noise cancellation is out of this world. The downside is these cause a lot of sweat on the ear cups due to the material and ears get hot. Hopefully they end up selling replacement ear cups that are breathe able and don’t effect the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chirican!
      Thank you for sharing your thoughts with us! We are thrilled to hear your feedback on the WH-1000XM6 headphones. It's wonderful to know that you appreciate their luxurious design and exceptional noise cancellation features.
      We understand your concerns regarding the ear cups and the heat they may cause during use. Your suggestion about breathable replacement ear cups is valuable and we will take it into consideration for future improvements.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really cut down on the outside noise. I can mow in peace and ignore the kids at will.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesR!
      Thanks so much for sharing your review!
      It brings us great joy to hear that your new WH-1000XM6 headphones are letting you mow the lawn in peace and get a little well deserved quiet time.

      It’s a pleasure having you as a Sony customer!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony XM6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really good! Noise canceling works very well and sound quality is excellent! If there was one caveat, it would be I wish it had more bass. With certain music I feel as though it’s limiting what the headphones are capable of.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techguy101,

      It’s rewarding to hear that you are finding the noise canceling and sound quality of your WH-1000XM6 to be excellent. We appreciate your feedback regarding the bass levels; we want to make sure you're getting the most out of your headphones, so we recommend exploring the EQ settings within the Sony | Sound Connect app to tailor the low-end to your specific taste.

      Thank you for trusting Sony to deliver your favorite music!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks pretty on my girlfriend. Noise cancelling is exceptional. Will recommend to friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chris,

      Thank you for choosing Sony!

      We’re honored to hear that the WH1000XM6 headphones not only look great but also deliver exceptional noise-canceling performance. It’s wonderful that you’re confident enough to recommend them to your friends, that means a lot to us. We hope they continue to bring enjoyment and clarity to your listening experience together.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Comfortable, amazing sound quality and easy to pair with devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartinH,
      Thanks so much for sharing your review!
      We are thrilled to hear that you’re having such a good experience with your new WH-1000XM6 headphones. It’s great to know they feel comfortable on your ears and that you found the setup process to be nice and easy.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    SATISFIED!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out how to work then I'm the Sony App, it was all good!! Great sound quality and noise cancelation. Very clear when talking on my phone and person can hear me clearly. I wish the bass on songs had a little more pop, but I'm satisfied. It's work the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RannLuvv,

      We are delighted to hear that once you explored the Sony app, your experience with the WH-1000XM6 headphones came together so well! It is wonderful to know that you are enjoying the great sound quality, powerful noise cancellation, and crystal-clear call performance. We also appreciate your feedback regarding the bass, and we will definitely keep that in mind as we look for ways to enhance future audio experiences.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Extremely noise cancelling and fit on head great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re amazing. Not only do they fit very snug while I’m working out, but the noise quality is next level. I’ve also had multiple occasions where someone was trying to talk to me and I couldn’t hear a peep no matter how quiet my music was. Completely noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HENRYS,

      We are thrilled to hear that your WH-1000XM6 headphones stay securely in place during workouts and provide industry-leading noise cancellation that keeps you completely immersed in your music.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, sturdy and esthetic! The sound was incredible

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleC! Thanks so much for the great review!

      It is fantastic to know that you find your new WH-1000XM6 headphones sturdy and aesthetic, and that the sound was incredible.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Excellent upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality, noise cancelling, comfort, and bluetooth range have all improved over my previous XM4 headphones. I did not compare battery life as both models were more than sufficient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frankk,

      We genuinely appreciate you sharing such comprehensive feedback!

      It's fantastic to hear that the WH1000XM6 headphones are delivering clear improvements in sound quality, noise cancelling, comfort, and Bluetooth range compared to your XM4s–Thanks for recognizing these key upgrades! We're also glad to hear both models have provided sufficient battery life for your needs.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Best Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Headphones are sturdy with good weight. The color was also very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AUGUSTINEG,

      Thank you for choosing Sony!

      We're honored to hear that you appreciate the sturdy build and weight of the WH1000XM6 headphones, as well as the color. Your kind words about the quality truly motivate us to continue delivering products that combine durability with style.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Good sound quality not the best build quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise canceling are good for the most part. Depending on what you listen to, out of the box the unequalized frequency response doesn't really accentuate the treble or bass in my opinion. Materials wise this thing is a fingerprint magnet, I wish plastic on the earcups was more oil resistant it looks like an oil slick if you don't wipe it off every so often.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NVDA,

      We are thrilled to hear that you are enjoying the sound quality and noise canceling capabilities of your new WH-1000XM6. We appreciate your honest feedback regarding the finish of the earcups, and we highly recommend using the Sony | Headphones Connect app to fine-tune the equalizer settings to get that perfect balance of treble and bass you’re looking for.

      Thank you for making Sony a part of your daily listening!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ANC and battery life. I wear these for hours and they don't feel heavy. The custom EQ is a great way to customize the sound to what you'd like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headphones on the Market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Transparency and Noise Cancellation modes. Very user friendly and works well with iPhone through the app that connects to the headphones! Great battery life as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricV,

      We're so glad to hear you're loving the WH-1000XM6 headphones! It's fantastic to know that the Transparency and Noise Cancellation modes are making such a positive impact on your listening experience. We designed them with user-friendliness in mind, so we're thrilled to hear they're working well with your iPhone and the companion app. And of course, great battery life is key for enjoying your music all day long!

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Outclass Airpods Max in both function & quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down one of the best wireless headphones I've ever used. Top tier quality, amazing customization options in the app, and two-device connection. Phenomenal work by Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello spad3,

      Thank you for choosing Sony!

      It makes us really happy to hear that the WH1000XM6 headphones have impressed you with their top-tier quality, customizable features, and seamless two-device connection. Your kind words about your experience mean so much to us and inspire us to keep delivering products you can enjoy every day.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony XM6 - Best in the market right now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Headphones. Much better and cleaner than the AirPods Max. Amazing for travel, love the case. Easy to set Custom Sounds profiles

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AkshayaN,

      Thank you so much for the fantastic 5-star review! We're honored to hear how much you're enjoying your new Sony WH-1000XM6 headphones. It's great to know that the sound clarity, travel-friendly design, and custom sound profiles are all hitting the mark for you. We appreciate you choosing Sony for your audio needs!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my god! The noise cancelling alone might be worth the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Avion,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying the WH1000XM6 headphones, especially the noise-cancelling feature. It’s wonderful to know that this aspect of the headphones has made such a positive impact for you. Your feedback truly highlights the dedication we put into creating a product that enhances your listening experience. Thank you for sharing your thoughts with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used several brands of wireless headphones, and these are by far my favorite. The sound is great and they are very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinD,

      We're so glad to hear that your Sony headphones have become your favorite among several brands, and that you're enjoying both the great sound and lasting comfort they offer. Thank you so much for the fantastic 5-star rating—your appreciation for the immersive audio and comfortable fit is truly valued. The WH-1000XM6 is designed to deliver an exceptional listening experience you can enjoy for hours.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    The Best in the game

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to only buy Apple products. But when my good friend let me listen to his Sony's it was the game changer. Just try them out and you want be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigTed,

      We are truly heartened to learn that trying out our WH1000XM6 headphones was such a game changer for you!

      Making the switch to a new brand can be a big step, so we are glad that the audio experience won you over. We love that your friend introduced you to the Sony sound, and we appreciate you encouraging others to give them a try.

      Thank you for trusting Sony to deliver your new favorite listening experience.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Very comfortable to wear and the noise cancellation is top notch

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArjanB,
      Thank you for sharing your thoughts on the WH-1000XM6 headphones.
      We are very glad to hear that you find them very comfortable and that the noise cancellation is top-notch!

      We appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US