Customer Ratings & Reviews

Hi SimplyZach,

It’s rewarding to hear that you are enjoying the major upgrades on your new WH-1000XM6! We are especially happy that the new metallic blue finish caught your eye and that the enhancements to our industry-leading noise cancellation and sound quality are making a noticeable difference in your daily listening.

Thank you for trusting Sony to provide your premium audio experience!

Best regards,
Dominick

Hi KathyR,


We are delighted to receive your feedback on the WH-1000XM6 Noise Canceling Headphones! Knowing that you find them comfortable, that the noise canceling is working well to block out outside noise, and that the music is clear truly highlights the best features of our flagship model. Enjoy the pure, uninterrupted sound!

Best regards,
Eliab

Hi Lfgf,

We’re glad to hear you’re enjoying the excellent battery life of your WH-1000XM6 headphones and appreciate your positive comparison to noise-canceling earbuds.

Thanks for choosing Sony.

Best regards,
Eliab

Hi NiFD,

We are thrilled to hear these are the best headphones you've ever owned! As a music producer, your appreciation for the sound quality and features means a lot to us, and we are glad you see them as a worthwhile investment for your craft.

Thanks for choosing Sony.

Best regards,

Eliab

Hi ChrisP,

We are thrilled to hear you find the WH-1000XM6 headphones great and very comfortable! If you're looking for a boost in volume, please check the Sony Headphones Connect app to ensure the volume limiter is off. Additionally, confirm that the volume setting on your source device (phone, tablet, etc.) is maximized, as some apps or operating systems have their own volume caps. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic feedback, BRANDON!

We are thrilled to hear the WH-1000XM6 are hitting the mark across all your music, movies, and mixing sessions, and that the extreme audio detail and noise cancellation are standing out for you.

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi JulianM,

We are excited to hear that your new WH1000XM6 headphones have become such a versatile part of your daily routine, from the gym to the yard. It is an honor to be part of such a special anniversary gift, and we are glad the industry-leading noise canceling and premium comfort are helping you enjoy your music wherever life takes you.

Thank you for being part of the Sony family and allowing us to be part of your celebration.

Regards,
Dominick

Hi. JackR,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi PaulG,

Thank you for sharing your feedback and for choosing the WH-1000XM6 as a Christmas gift. We are glad to hear your daughter enjoyed the sound quality, customization options, and the seamless connection with her devices.

We appreciate the specific details regarding the fit and the "twisting" she experienced due to the folding mechanism. Comfort and stability are top priorities for us, and feedback like this is incredibly valuable as we look toward future designs.

Thank you for giving Sony a try!

Regards,
Dominick

Thank you so much for sharing your experience and for your wonderful feedback, KariH! We’re thrilled to hear that you love using your WH-1000XM6 headphones constantly, and that both the sound quality and battery life have impressed you.

Delivering exceptional audio and long-lasting performance is a top priority for us, so it’s fantastic to know your headphones are exceeding your expectations and enhancing your listening experience. Should you ever want to explore even more features or personalize your sound further, the Sony Headphones Connect app offers simple setup and additional controls, as many users have found helpful with other models in the WH-1000X series.

Thanks again for being part of the Sony community and for making the WH-1000XM6 a part of your daily routine!

Best regards,
Gus
Sony Social Media Team

Hi JonathanH,

We're absolutely thrilled to see your 10/10 recommendation! It's wonderful to know you're enjoying the comfort, incredible noise canceling, and clear, beautiful sound of your headphones. Thanks for sharing your experience!

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi MiguelC,

We are excited to hear that you can definitely tell the difference and that you are preferring the upgrade to the WH-1000XM6! We constantly strive to push the boundaries of audio technology with each generation, so knowing that the new design and performance stand out so clearly to you is fantastic.

Thank you for continuing your audio journey with us and for being a loyal part of the Sony family!

Regards,
Dominick

Hello Hhamanot,

Thank you for such an honest and powerful review of the WH-1000XM6 headphones!

We're incredibly grateful you decided to give Sony one more try after your experience with the XM5s. Hearing that the XM6s are "bar none the best cans you've owned"—even after owning and comparing them to premium competitors—truly means a lot to us.

It's fantastic to know that the XM6 finally achieved everything you were looking for in over-ear headphones. We're thrilled to have earned back your trust and delivered an exceptional listening experience!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi BENITEZ,

We are honored to hear that these are the best-sounding headphones you have ever used. We always aim to deliver premium audio performance that justifies every penny, and it means a lot to know that the sound quality makes them completely worth the investment for you.

Thank you for being a valued part of the Sony audio family.

Best regards,
Dominick

Hello Altagracia,

Thank you for choosing Sony!

We’re honored to hear that the WH-1000XM6 headphones have become your favorite. Your appreciation of the sound quality and customizable features means a lot to us. We also acknowledge your feedback about the microphone during calls and will continue working on improving every aspect of our products to enhance your experience.

Best regards,
-Fred

Hi NMoon,

We are immensely pleased to hear that you are enjoying the excellent sound quality and the refined physical build of the new WH-1000XM6!

Regarding the app performance you mentioned, we want to ensure your interface experience is as smooth as your listening. To resolve the lag you're seeing, we recommend clearing the cache within your phone's app settings. If that doesn't do the trick, a fresh start by uninstalling and then reinstalling the Sony | Headphones Connect app often resolves these types of software hiccups. This should help the app's responsiveness match the premium performance of the headphones themselves.

Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Hi. Miguel,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their modern and comfortable design, amazing Sound quality and fantastic Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV