Customer Ratings & Reviews

Hi JJ85,

We appreciate you taking the time to share such detailed and honest feedback, even though the WH-1000XM6 headphones were not the right fit for you personally. We are delighted you found the Active Noise Cancellation (ANC) to be second to none, as we constantly strive for industry-leading performance in that area. However, we sincerely regret that the earcup size caused discomfort due to pressure on the internal microphones. We take comfort issues seriously and will pass this specific note regarding larger ears and internal mic placement directly to our design and engineering teams for future product development.

Thanks for choosing Sony.

Best regards, Eliab

Hi DAVEH!
Thank you so much for the review!

We are thrilled to hear that the noise canceling on your WH-1000XM6 headphones is phenomenal!

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hello SriJ,

Thank you for considering Sony products.

We're genuinely sorry to hear that despite the exceptional sound quality, your new WH1000XM6 headphones caused significant discomfort during extended wear, leading to your decision to return them.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi Animal180!
Thank you so much for your wonderful feedback! It brings us great joy to hear that you are enjoying the WH-1000XM6 headphones. Their impressive noise-canceling feature and exceptional sound quality truly elevate the listening experience. We appreciate your recommendation and hope you continue to enjoy your music with these fantastic headphones!

Thanks for choosing Sony!
Best regards,
Estefany

Hello ATXDAD,

Thank you for choosing Sony!

We couldn't be happier to hear that the WH-1000XM6 headphones are delivering excellent sound and effective ANC for your flights and work. It’s rewarding to know they provide the focus and comfort you need in different settings. Your positive experience encourages us to keep enhancing our audio technology.

Best regards,
-Fred

Hi JameelK,

We are thrilled to hear you’re enjoying the sound quality and noise cancellation of your new WH-1000XM6! It’s great to know that the improvements made to our flagship series, including the new QN3 processor and expanded microphone array, are providing the top-notch experience you expected. The Midnight Blue is a personal favorite for its sleek look, and we’re glad it’s hitting the mark for you. Thanks for choosing Sony.

Best regards, Eliab

Hi KatelynnM,

We are beyond pleased to hear that you love the noise cancellation feature and are enjoying the overall high sound quality of your Sony WH-1000XM6 headphones. We strive to deliver industry-leading audio and quiet, and your feedback is greatly valued!

Thank you for choosing Sony. Enjoy your music and quiet moments!

Regards,
Dominick

Hi JacksonC, that's fantastic to hear! We're so thrilled that you're loving the Sony WH-1000XM6 headphones and finding the quality excellent. It's wonderful to know that our industry-leading noise canceling, and the incredibly rich sound with the LDAC codec for high-res audio are making such a difference for you. Enjoy your listening experience, and thanks again for choosing Sony! Regards, -Dominick

Hi AdrianneC,

We couldn't be happier to hear that you find the WH-1000XM6 to be a good product! We are thrilled that they fit well and are successfully meeting the needs you purchased them for. Thank you for your review and for choosing Sony!

Regards,
Dominick

Hi Yazzyyy!
Thank you for sharing your feedback with us on the WH-1000XM6 headphones!
It is fantastic to know that you find the headphones so comfortable and can wear them for hours.

We appreciate you choosing Sony!
Warm regards,
Estefany

Hi Hushamsaeb,

Thank you for your 5-star review of the WH-1000XM6 headphones! We're delighted to hear that you find the noise cancellation great and the sound so clean and comfortable.

The WH-1000XM6's noise cancellation is powered by a new QN3 processor, which works with a 12-microphone system to deliver an even more effective and immersive listening experience. It's designed to block out distractions and provide a serene and comfy listening environment, so your feedback is exactly what we love to hear.

Thanks for choosing Sony, have an amazing day!
DiegoV

Thank you for the review, OMed!

We’re thrilled you’re enjoying the WH-1000XM6 for its top-tier ANC and sound quality. We’re sorry to hear the ear pads aren't perfectly comfortable for long sessions, though. Your feedback on the fit is incredibly helpful as we strive to balance premium audio with all-day comfort.

We appreciate you choosing Sony!

Best regards,
Gus, Sony Social Media Team

Thank you for your fantastic review, GarrettM!

We are absolutely thrilled to hear how much you are enjoying the WH-1000XM6 headphones! It's incredibly rewarding to know that you find the sound to be very clear and that the noise cancellation is "the best." We take great pride in delivering that industry-leading audio clarity and quiet focus.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi KEVINB!
Thank you so much for the review!

It brings us great satisfaction to hear that you are really satisfied with your WH-1000XM6 headphones and that you use them every single day!

We are so happy to have you as part of the Sony family!
Best regards,
Estefany

Hi Golfingirl,

Thank you for the amazing review! We're so happy that our industry-leading noise canceling and comfortable design made your day of flying so much better. That's exactly the kind of experience we aim to deliver with the WH-1000XM6.

Thank you for choosing Sony!

Regards,
Dominick

Hi DeanG,

We are happy to hear you’re enjoying the excellent sound quality. We are sorry to hear about the discomfort; we recommend adjusting the headband for a more relaxed fit or ensuring the earcups are positioned correctly to alleviate pressure.

Thanks for choosing Sony.

Best regards,
Eliab

Hi MalakaC,
Thank you for sharing your experience with us! We are excited to hear that your upgrade to the WH-1000XM6 has been worth it so far. It’s wonderful to know your previous pair served you well for so many years.

Thank you for being a loyal Sony fan!
Best regards and a Happy New Year to you,
Estefany

Thank you for your fantastic review, DevanshG!

We are committed to delivering audio innovation and a premium listening experience, and your enthusiasm is wonderful validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your fantastic feedback, gyrlee22! It is truly wonderful to know how much you love your WH-1000XM6 headphones.

We designed these headphones with industry-leading noise cancellation and advanced audio technology to provide an immersive listening experience with exceptional sound quality. It's rewarding to hear that you are enjoying both the deep quiet and the innovative "out of ear" experience. Our goal is to make listening to your favorite content as seamless and enjoyable as possible, whether you're tuning into your surroundings or getting lost in the music.

We appreciate you choosing Sony and sharing your positive experience with us! We hope you continue to enjoy your new headphones.

Best regards,
Gus Sony Social Media Team