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Customer reviews

Rating 4 out of 5 stars with 306 reviews

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76%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the voice control, ease of use, and HDMI switching capabilities of the Control Center. Many appreciate the straightforward setup and compatibility with various devices, praising the clean interface. However, some users express concern regarding the required subscription fee. A few customers reported occasional performance issues, such as slow switching between devices or the need for occasional restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 38 reviews
  • Pros mentioned:
    Hdmi, Voice control

    Rated 5 out of 5 stars

    Caavo Grânde!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product fit my need perfectly-Four-4K inputs and one output with separate ARC hdmi output (for my surround stereo) Great remote, easy to use but I still feel the $20/year “subscription” is a bit of a reach... but I love the intuitive results!! It works Beatifully with my Tivo box for cable, AppleTV for movies and ... LG OLED to make it all Beautiful. Bravo!!!

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Thanks so much for taking the time to share your experience with Control Center. We always love hearing how Control Center helps bring all your entertainment devices into one seamless experience! caavo

  • Pros mentioned:
    Hdmi, Voice control
    Cons mentioned:
    Subscription fee

    Rated 1 out of 5 stars

    This device is $229

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device PAY WALLS you. From all the research and even some of the reviews I had read I was under the impression I had 45 days to try the features then if I liked them I could proceed to purchase the subscription for this device which to save others the trouble is $3.99/mo $39.99/yr & $129 lifetime which you HAVE to create an account just to see all these prices. Nowhere on the site could I find the lifetime pricing without creating an account. Also this device requires you to enter your credit card info right from the start just to use it. I then have to cancel my subscription if I DON'T want the extra features. Hey caavo If you really want to push that the service pricing is required rather than optional why don't you make it a prompt at the register day of purchase instead of me having to make an account, enter my card info just to find out pricing then cancel it all if I just to use this device as the fancy hdmi switch it is? For example Office 365 has you swipe a card day of purchase for auto-renew or you can just buy a lifetime version of the software. Then it has you create a Microsoft account. Caavo please learn from this. Have registers give customers the option for auto-renew/lifetime day of purchase then swipe a card. If I had known day of purchase the pricing for the device plans rather than getting it home finding out I can't even use the device without the hassle of punching in my card info then I probably wouldn't be here writing this review right now. It just feels too much like a bait/switch. Had I known upfront these prices I probably would have saved up, got the lifetime, and enjoyed it for what it is. But instead I'm returning it. Thanks Caavo.

    No, I would not recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      We're sorry that it wasn't clear that a service plan would be required to get the most out of your Control Center. You are correct that a service plan isn't required to use your Control Center, but we give every customer a free 45 day trial to ensure they find it valuable before paying for the service plan. Information about what the service plan does and the cost is available here: https://caavo.com/products/control-center caavo

  • Pros mentioned:
    Ease of use, Hdmi, Setup

    Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Nvida Shield, FireTv, Roku, & AppleTv streaming devices. Caavo manages them all with finesse and ease. Caavo is responsive. Using voice search is A+. It converts my speech correctly. The remote is simple and easy to navigate no matter the streaming device. I no longer need any of the remotes for my streaming devices. Caavo is very useful as a component of my home theatre setup. I have great picture quality and sound but I think, I don't understand why, the pic and audio is slightly enhanced for all streaming devices. Because Caavo has 4 hdmi inputs, it has freed up 4 hdmi connections on my home theatre receiver. I have Logitech Harmony Elite Remote which is good. Caavo is easier to setup and using it requires fewer steps. Caavo is an excellent, excellent, product. I'm very pleased and would not hesitate to recommend.

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Thank you very much. Your streaming devices are intelligent devices that communicate well and thus control center can interact with them seamlessly for the best possible experience. As you likely realized during setup, control center actually communicates with devices rather than stringing together programmed codes/macros. This is why we can deeplink into many of the apps on these devices for voice searching and launching content. Thanks for being a fan! caavo

  • Pros mentioned:
    Hdmi, Voice control
    Cons mentioned:
    Subscription fee

    Rated 4 out of 5 stars

    more remote than i need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my wife to replace a cheap universal remote and is used on our main living room tv. We do not subscribe to any streaming services, just cable, so this is used primarily as an hdmi switch for cable, blu ray, and a game console. The remote works the first time, every time, even through a cabinet where it sits (my primary reason for the purchase). She loves the voice control and can get help finding the remote through Google Home when my son takes it into other rooms of the house. The only drawback is that a subscription service is required to operate the device.

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Thank you so much for the review and we are glad that control center has helped make your TV watching experience better. The service plan is required for many of the features to be enabled like voice searching, the "watch list" features, and interaction with Alexa/Google. If you want to just use control center as a universal remote to manually switch from device to device, then the service plan is not required. Upon initial setup, everyone gets a free 45 day trial period of the service plan and all the enabled features. caavo

  • Pros mentioned:
    Ease of use, Hdmi, Voice control

    Rated 5 out of 5 stars

    Converted this skeptic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was highly skeptical of the product when I first saw what it claimed to do. Our house struggles with using multiple remotes so I thought I give it a chance, fully expecting that I would probably return it. I did have to reach out to a support person via online chat (which was very convenient) to get my new Fire TV4k setup, but other than that, it was somewhat easy for a technically inclined person. It's been setup for about 10 days now and I'm happy to say it proved me wrong and delivers on what it claims to do. I've put away the other remotes and it feels great! My Caavo setup: LG Oled TV, Amazon Fire Stick 4k, Xbox One, Dish Network & Apple TV. Also have an LG Soundbar directly plugged in via optical cable into the tv and the Caavo remote controls the volume just fine.

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Hi PWHerman - love your feedback. Please let us know at [email protected] if there is any way we can be of help. caavo

  • Pros mentioned:
    Hdmi, Voice control

    Rated 5 out of 5 stars

    Excellent product with room for improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a HDMI switch and were thinking of purchasing one of those inexpensive americhinese ones, but were doubtful of their quality. Enter Caavo. For 60$ this is a great buy, and if you (like in our case) have a 30$ BB giftcard laying around doing nothing, well then... that makes Caavo a must, no brainer buy. We're not particularly interested in Caavo's voice search across platforms and deep linking capabilities, but are currently running a 45 day free trial of the service just to see how it works. Aaaaand... it works. For now. HDMI switching is our main focus, and when it comes to switching between inputs, Caavo does not disappoint. It's fast, it does what it claims it does, build quality is decent and most importantly, for 60 (or less) $ it is quite inexpensive. The remote control has a sensor and it activates upon detecting a movement (this will help with battery life, I presume) and some of the buttons are capacitive, which is a nice feature. Also, you can use the remote to control devices connected to Caavo. In our case, a Roku stick and Xbox One S. Watching Netflix on Roku, but want to switch to Xbox One S and check your messages? No problem. Switch the input and use the same remote to navigate Xbox's GUI/menu. Brilliant! The only con when it comes to the remote control is the fact that the buttons are not backlit, but I guess the capacitive feature is there to help you with finding the right button in a darkened room. If there are any other cons it would be the fact that the box and the remote are made out of shiny, glossy plastic which makes them both fingerprint and dust magnets. It's mind boggling why manufacturers keep using glossy plastic on their products, when it always and without exception makes the product a fingerprint and dust turbo-mega magnet. Also, wish there were some customization options (for instance, replacing the default icons/symbols for inputs) or some GUI skins, but those are some minor complaints. We've also noticed that the right top of the device gets a bit warm(ish), just above HDMI1 and HDMI2 ports, but I guess that's to be expected. Hopefully it does not affect the device's performance. All in all, we highly recommend this device. Especially it it's on sale. You won't regret it.

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Hi Akin - we Love your feedback and will continue to work on the suggestions. caavo

  • Pros mentioned:
    Hdmi, Setup

    Rated 4 out of 5 stars

    Just what I needed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Caavo - 4-port HDMI Switch was the all in one solution I was looking for. After researching various universal remotes with a much higher price tag, I decided to make this purchase. Connected to the Caavo is a LG Smart TV, Bose SoundTouch 300 sound bar and bass module, Apple TV 4K and Amazon Fire Cube and DirecTV genie. The setup and connection to the devices was seamless. The only reason I did not give this product 5 stars is the preference to have a number pad to select the channel I want to view. While you can setup your favorite channels, its more of a user preference. While this product offers a pay as you go subscription or lifetime subscription, my suggestion would be to go with the lifetime subscription. Even with the price of the lifetime subscription this product will cost less than a decent universal remote and will definitely outperform them.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi, Voice control

    Rated 4 out of 5 stars

    Good product, bad marketing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very underrated product. Designed to be a search aggregator with voice support. Or you can use it as a simple universal remote and multi HDMI switcher that supports HDR. Depending on content it can sometimes get funky or out of wack but I suspect that is the nature of the HDMI handshake beast. I owned this a while before I ended up using it and even paid for lifetime service plan. I use it every day. Also makes the AppleTV bearable because you don't have to use that terrible remote but use the Caavo one :)

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi, Voice control

    Rated 5 out of 5 stars

    Impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using the harmony before Caavo and setting up harmony to work with devices was not easy but this with this Caavo, you don’t have to do anything just plug your devices to the Caavo HDMI ports and that’s and plug in Caavo to your TVs HDMI port and that’s it. Caavo will program everything for you. But bad thing is they charge you to use the voice search and for some other functions it’s 1.99/Month or 59.99 for life time. But after 45 day trial if you don’t want to use the voice search just cancel the subscription plan and you still be able to use it as a universal remote but just without the voice control and a suggestion list from Caavo. Just think of it as a 4 port HDMI auto switch box with universal remote built in, totally worth it.

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      We appreciate you taking the time to leave us this review. caavo

  • Pros mentioned:
    Hdmi, Voice control

    Rated 5 out of 5 stars

    Fantastic!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is very easy to install and operate. It makes changing from Apple TV, DVD to TV a breeze. You can control all devices with only 1 remote, no need to have multiple remotes. There customer tech support is also great. I needed some clarification on setup so I did a chat with tech support and then followed by a phone call. Wonderful service. I have had other hdmi switcher but this one is the best.

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Thank you so much for the review. We are glad you enjoying your control center. caavo

  • Pros mentioned:
    Hdmi

    Rated 4 out of 5 stars

    Great 4K HDMI Switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to add more 4K HDR HDMI ports to my LG OLED TV, and it works great so far. I have my Xfinity cable box plugged into Xbox and Xbox plugged into TV along with sound bar. The Control Center is plugged in to TV also now and I plugged in my Apple TV 4K, Roku Ultra, and Nintendo Switch into it. Now I have 2 extra ports remaining on TV for PC and another gaming console in future. It responds fast and switches automatically to whichever device I turn on. I tried some of the TV / Movie guide search functions, and they work ... but I mostly plan to use it as a switch. It looks nice in person, and the remote is good also. The hardware is not cheap looking like many of the ones I saw for less, and the software is clean and simple to use. Highly recommend it if need more ports!

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Thanks for the review Jason. We are glad you are enjoying our product. caavo

  • Pros mentioned:
    Hdmi, Voice control

    Rated 5 out of 5 stars

    Best Universal Remote with a few caveats

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Caavo is quite possibly the best universal remote with 4 HDMI ports seamlessly controlling any device and being able to switch between inputs using voice is a boon. It can only do 4K HDR though and not Dolby Vision which is a bummer. And the voice + search features only work as a paid subscription model which is disappointing since its an additional cost. Other than that, the remote and the ease of setup and controls make this better than the Logitech Harmony.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Hdmi

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed. A hdmi switcher and universal remote on steroids. Easy setup and great ui. So far very happy with it

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Hi Mike - thanks for you review. We would love to hear from you what would make your experience a 5-star one. Please reach out to us directly at [email protected]. caavo

  • Pros mentioned:
    Hdmi

    Rated 4 out of 5 stars

    A great HDMI switcher.....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit knowing that I'd be using it solely as a HDMI switch and a basic universal remote. The subscription platform is bloated and overpriced; with the smart features available in most TVs and all TV devices, I didn't need another service making content suggestions. Now, as a HDMI switcher with HDR capability and a sweet little remote that works in a pinch with most of my devices, it's worth the $60.

    No, I would not recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Thank you for your feed back. We will make sure it is sent up to our development team for review. Every product and feature suggestion our customer make helps us to improve your Control Center experience. We're glad to hear you Control Center is meeting your control needs. caavo

  • Pros mentioned:
    Hdmi

    Rated 3 out of 5 stars

    OK - But not using it anymore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a good HDMI switch with a responsive remote to control the inputs to the switch AND you don't want to use any of the smart TV functionality that you may have already purchased with your TV set (such as Roku TV on a TCL TV) then you may find this item to your liking. I have multiple streaming devices and a Roku TV - but unfortunately I cannot get to the Roku TV functionality with this device. Also, unfortunately if you also want to control non-HDMI devices in an entertainment center (such as equipment that interfaces with bluetooth to an AVR) then this will also not work for you. I bought this with the hope that it would replace a Harmony Home Ultra/Hub configuration but it just does not have the flexibility that the Harmony has. So it now occupies a drawer of unused equipment in my entertainment center. Too bad for me, but if you have a simple configurations and it is all based on HDMI-based external devices, then this may work for you.

    No, I would not recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Thanks for the review. Control Center needs to communicate with devices in order to interact with them properly. The older, non-HDMI devices typically do not have the means of communicating effectively. We may have some interesting news soon regarding certain Smart TVs. caavo

  • Pros mentioned:
    Hdmi

    Rated 4 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is probably the best hdmi switch on the market. The only issue i have with it is that our is not a true universal remote. It only controls what is connected to it. I wish it could change the TVs inputs. Hopefully they add that feature in the future. Overall it works as advertised

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi, Voice control

    Rated 5 out of 5 stars

    AWSOME CONTROL CENTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase, works very well. it is nice to be able to voice control older TV and switch between hdmi inputs with voice.

    I would recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Glad to see you're enjoying your Control Center. Thanks for the review. caavo

  • Pros mentioned:
    Hdmi

    Rated 4 out of 5 stars

    Works great as a HDMI switch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this when it was on sale. It does a lot of thing well if you subscribe to the service. If you don’t get the service a lot doesn’t work but HDMI switching work fine

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi, Voice control

    Rated 5 out of 5 stars

    Awesome Unifier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as an HDMI switch. Lots of smart features. Voice control is great too.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi

    Rated 3 out of 5 stars

    Inconsistent performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it works great. Problem is, you can't always count on that. I had issues with it turning on my TV, after learning the commands from the existing remote (It didn't have a 2 year old TCL in its database), the test works fine every time, but only about 1/2 the time does it work when you want it to. I love the HDMI hub idea, I just wish it worked all the time.

    No, I would not recommend this to a friend
    • Brand response from CaavoSupport
      Posted .

      Hi Darryl - It is likely that maybe the Infra-red is not reaching your TV correctly. Can you please reach out to us at [email protected]? We will ensure that you have a 5-star experience. Thanks. caavo