Customer Ratings & Reviews

Hello- We are sorry to hear your dishwasher isn't cleaning well. We want to help! If you haven't returned it yet, please try turning your hot water on first before turning your dishwasher on. We also recommend using rinse agent. We hope this helps! If you continue to have issues, please let us know. We are here to help! Joyce@Cafe

Hi there, we're glad to know you love our appliances, but we're so sorry to hear this has been tripping your breaker and denting easily. This is certainly never what we want for our consumers as we can understand how annoying this would be. We first suggest making sure the dishwasher is on a properly sized breaker or fuse. This appliance must be supplied with 120V, 60 Hz., and connected to an individual properly grounded branch circuit, protected by a 15- or 20-ampere circuit breaker or time-delay fuse. Next, unplug the appliance and replace the fuse or reset the breaker. If the fuse blows or breaker trips immediately, the fault is typically with the house wiring or the fuse/breaker box and requires an electrician to diagnose and repair. If you need anything else or have any other questions, you can always message us on social media for additional help. All the best. - Guy@Cafe

Hello- We are sorry to hear that your unit has been having trouble cleaning your dishes properly and can understand your frustration. We want to help with some information that we found in the troubleshooting section of the use and care manual. There is a specific section that talks about "Dishes and flatware not clean" in there on page 22 that goes through different options to try out. We can link that here for you- https://content.syndigo.com/asset/79bfa08d-d882-476f-b2f1-419712bc9890/original.pdf. We do hope this helps out. If there is anything else you need or if you have any other concerns please don't hesitate to reach out and let us know. Sincerely- Dianna@Cafe

Hi Cat3, thanks for the taking the time to voice your concerns. We're sorry to hear about your disappointment with your dishwasher. If you're still having issues with your unit, feel free to reach out to us via social media with your questions or concerns. All the best. -Michael@Cafe

Hello there,

Thanks so much for taking the time to review this dishwasher. It is possible to use dishwasher tablets and packets with this model. You can see instructions on page 11 of the owner's manual. https://files.bbystatic.com/KlyE5Qm2CDNJx9%2Bma5bo4Q%3D%3D/956180CB-57BB-4E1F-A3D3-32647DFC515C.pdf. If you have any questions about which detergents are best, reach out to us anytime. Stay well. Mike@Cafe

For help with this situation, please follow the suggestions in the section titled: "Dishes don’t dry" on pg. 23 of the Owner's Manual. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

Hello Vero, thank you for your review. We are sincerely sorry your dishwasher is not cleaning as you had expected. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@Cafe

Hi there, thanks for the review. We hate to hear that your dishwasher isn't cleaning well. We can understand how that would be frustrating for sure. Just to make sure all of the bases have been covered, take a look at an article on our GEA website titled "DISHWASHER - POOR WASH PERFORMANCE." If those tips don't help, then service may be needed. Our service team can be contacted by calling 1-800-432-2737 - Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET or scheduling online through our website. Hope this is helpful for you. -Michael@Cafe

Hi there, thank you for reaching out with this concern. We are very disappointed to hear that this louder-than-expected operating sound is affecting your enjoyment, and we are so sorry for the frustration this has caused for you. We do have a list of sounds with potential troubleshooting steps which can be found on page 24 of the manual, linked here: https://files.bbystatic.com/KlyE5Qm2CDNJx9%2Bma5bo4Q%3D%3D/956180CB-57BB-4E1F-A3D3-32647DFC515C.pdf - We hope this helps, and please feel free to let us know if there are any ways we can assist you moving forward. -Elliot@Cafe

Hi there, so sorry to hear about the issues that you've had with your dishwasher's rack. If you're still having issues, please reach out to us on social media with your complete model and serial numbers and more detail about which rack is having this issue. We'd like to help as best we can. All the best. -Michael@Cafe

Hello there, Gator92 - We're sorry for the experience you've had with your dishwasher. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience. As it's always a pleasure to help, we're glad to assist in any way we can. Please feel free to reach out to us on our social media pages or at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it. Best wishes! -Mikalya@CAFE

Hi there - We're terribly sorry to hear that you've had these issues with your dishwasher. This is certainly not the experience we want for you and not what we'd expect out of this model. We'd love the opportunity to help! Please send us a private message on any social media platform so we can gather some additional information. We look forward to speaking with you soon. -Kacie@Cafe

Hello - we're sorry to hear that the dishwasher did not work for your setup. We know this can be very inconvenient, and we completely understand your disappointment. -- Please know you can always reach out to us on social media if you need assistance with finding a new dishwasher. Take care. - Pablo@GEA

Congratulations on the new dishwasher! It's a pleasure having you in the Café family and we're glad the performance of this model could exceed your expectations. The top rack is a incredibly convenient and we're glad it could be so useful. Thanks for sharing and have a wonderful day! -Sylvia@Cafe