Customer Ratings & Reviews

Excellent Quality and well organized. I would definitely recommend others to buy. Long lasting product.

We love it except the doors do not have an automatic closure.

I have been waiting a long time to get this refrigerator! Ugh

The product had to be delivered twice because parts were missing in the first refrigerator. During the second installation, screws were dropping out of the refrigerator when I opened the door. The interior doors are smudged and not good quality for the price,

I've waited a year to review this refrigerator because I wanted to make sure it lasted the test of time. Overall, I absolutely love the look and function of this refrigerator so much in fact that I moved my kitchen wall back so that it could recess more! The back light feature is really cool, and I didn't think I would like the bottom freezer, but it has grown on me. So why the 3 stars? Well, when you pay $4000 for a refrigerator, you don't expect to need servicing in the first year. We have had the handles fall off in our hands, and we had to replace the ice maker. I'd love to say GE was helpful in this, but both things happened within a month of passing the one year mark, so it was out of warranty. It is a beautiful refrigerator, and the functionality is great, but it is not well built.

In October of 2022 I purchased an entire kitchen line from this manufacturer. It is currently 04/29/2023 and I continue to wait on delivery of 2 of their CONTRACTED 4 (stove C2S900P3MD1, microwave CVM517P3RD1, dishwasher CDT845P3ND1 and refrigerator CXE22DP4PW2 ) items. Of the 2 delivered (oven and microwave) only ONE (microwave) is functioning properly. The local vendor has attempted to deliver the dishwasher now twice but upon unboxing has been found to be damaged. To be clear these are not just showing up with a slight cosmetic defect. We're talking catastrophic damage to the door panels to the point where the doors are caved in and not even able to be opened (which also means the appliance chassis itself is likely also damaged). It's not even about the door's appearance (which could easily be replaced) it's about the type of impact it would take to cause the damage inflicted. To put it clearly the delivery team stated "it looks like someone backed into it with a truck" ...literally. And I would have to agree. It takes a fair amount of energy to crease metal and whatever caused it transferred that energy (enough to fold the metal from edge to edge across the front of the entire door leaving a dent approximately 2-3cm at its deepest point and spanning the entire width of the door and approximately 50% of its surface area) directly to an appliance which was likely not engineered with tolerances to sustain direct impact of that magnitude vehicular or otherwise. I'm pretty sure that is NOT a part of the design parameters. Point being that if it's THAT damaged outside, there's no knowing what happened to the internals. Likely I would not know until the thing failed while in use or maybe flooded my entire house while running a cycle in my absence. NO THANK YOU CAFE! Now the troubling part about this is that the boxes (in both cases now) are arriving completely flawless and the packaging inside has been completely intact with the packing Styrofoam undamaged. This means that some dolt at the factory has utterly failed in their inspection process. Maybe not all the time, but as least badly enough to affect 2 separate deliveries which were months apart. This most definitely is a supplier side issue and I cannot hold this against the vendor. CAFE is responsible for the product until it leaves their warehouse so either some person saw the damage and said "meh" OR someone is asleep behind the wheel. Either way it speaks volumes to the quality of their corporate practices. Sad...really sad. Now onto the oven. The oven has a fan that clicks on once the internal temperature reaches a certain point and when that occurs the fan is making a metal-on-metal sound that like a fan blade hitting metal. Not healthy and again though it does not incapacitate the device it will eventually lead to failure as I'm pretty sure fans are not designed to continue to operate whilst physically obstructed. No I am not an engineer but the distinction of a rhythmic clicking when a fan activates is either way caused by something contacting another something that it is not intended to unless your design is just p poor and on that I am willing to extend the benefit of doubt. But this remains a failure to deliver on expectation and these are NOT supposed to be entry level appliances, are they?!? So, 0 for 2 CAFE. Now let's talk about the fridge... well I would love to except is haven't seen it yet. It was supposed to be here in December. Then it was supposed to be here in March. Currently its "expected" by May 30 but given this entity's past performance let's just say I'm not holding my proverbial breath. These deadlines are coming from the manufacturer's own website and not from the local vendor and given that I was aware of the 3 month delay when purchasing I was prepared to wait the nearly 3mos. initially and to be safe I had even psychologically prepared myself for DOUBLE that and told myself that I'd be happy if I all was well and I had these things up and running in SIX months...but again disappointed. We are passed that point as of mid-March. So overall this has been an extremely disappointing consumer experience. I purchased the entire suite spending just under FIFTEEN THOUSAND BECAUSE I am a firm believer in "you get what you pay for" and now CAFE it seems would be the exception and NOT to the consumers benefit. I believe this product line to be grossly overpriced and can't help but think that I would have been better off purchasing cheaper products (as they would be more readily available and hence easier to replace). So here we are... six and a half months later. I have a microwave and a countertop air fryer (also purchased but from a retailer) and consequently the dietary intake of my college days except I’m in my fifties. PATHETIC performance CAFE. F-minus. This performance is arguably even worse than that of your "lesser" GE branded models but as a consumer I would never even consider that move as the apple tends not to fall far from the tree. Oh, and before you bother deleting this review or simply censoring it, just know that I will be reposting on several sites that you do NOT control ... gotta love the ol' cut and paste.

My wife loves this refrigerator. She has preferred side by side in the past but this one has won her over

The light at the ice dispenser will not go off. Sounds like an issue with the control board but after spending $4000 for this otherwise nice refrigerator, GE tells me that there are no repairmen in my area--50 miles from Denver. Very frustrating.

Worst customer service I have ever experienced. We received a broken fridge two weeks ago and no one can figure out how to schedule a return pick up. I now have the new fridge, and still have the broken fridge in my kitchen. Literally no one can help me. I have wasted a minimum of 15 hours over the last two weeks on the phone, in the store, trying to resolve and no one can help. The people in Braintree have been the most helpful and nice, but they seem to have their hands tied. I am not sure what else to do at this point