Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $4,199.99
The comparable value price is $4,409.99

Customer reviews

Rating 4.4 out of 5 stars with 262 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the spacious interior, luxurious design, and bright LED lighting of the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many users commented on the refrigerator's fingerprint-resistant glass front. However, some customers mentioned concerns about the water dispenser, noise level, reliability, and defective parts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 262 reviews
  • Rated 5 out of 5 stars

    Cafe line is the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful appliance! Features auto fill water, one drawer bottom freezer with 3 tiers of shelves, interior brightly lit, exterior is stunning and easy to clean with windex. Only negative is that the ice maker bin is small. I fill a zip lock bag with cubes and store in freezer.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Thanks for choosing Cafe Appliances! We appreciate your loyalty and support. This 4-Door French Door Refrigerator is stunning, and we love it's Platinum Glass exterior. The features and storage were designed with our consumers in mind, so we're excited to hear you're enjoying both. Your comment on the ice bin size is also well received, and we understand how this could be an issue. We'll continue to make improvements. Take care! -Sylvia@Cafe cafe_appliances

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love my new refrigerator!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful ! Nice and roomy and very clean looking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks so nice!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The inside is all gray instead of the standard white everything. The gray with bronze accents make it look very stylish. Also, the water thing on front has an auto sensing fill function which is just fun and convenient. I love it so far!

    I would recommend this to a friend
  • Cons mentioned:
    Cooling performance

    Rated 3 out of 5 stars

    Cafe fridge

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine (at least the aecond one they delivered). Does not get as cold as the settings state on the refriigerator section.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello there, thank you for taking the time to reach out with this feedback. It is certainly understandable how frustrating it would be to deal with a refrigerator not performing as you would expect, and we are so sorry for the trouble this has caused for you. Please allow up to 24 hours for your refrigerator to cool down completely. Temperature accuracy will also depend on how often the door is opened, along with the amount of food in the refrigerator, but it is expected to come down to temperature with time. We hope that this helps, and please feel free to reach out with any additional questions or concerns you may have in the future. -Elliot@Cafe cafe_appliances

  • Pros mentioned:
    Capacity, Lighting

    Rated 5 out of 5 stars

    All Smiles

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomy refrigerator. Love the middle part that can be used as a fridge or freezer. Inside lights are AWESOME

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi,

      Thank you for taking the time to review your refrigerator. We're quite happy to hear you love the middle customizable drawer and the interior lights! This unit is an absolute beauty to have in any home. Thank you for choosing Cafe! Mike@Cafe cafe_appliances

  • Cons mentioned:
    Cooling performance

    Rated 3 out of 5 stars

    Beautiful though hard to maintain temperature

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is beyond beautiful. It is highly functional and easy to use. Temperature of drawer is often colder than the setting but the refrigerator and freezer are good.

    I would recommend this to a friend
  • Cons mentioned:
    Cooling performance

    Rated 1 out of 5 stars

    Steer clear of this one, it misses the mark.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give less than one star if possible. Refrigerator has already quit cooling less than 3 months after purchase. Quite an expensive piece of junk. Before it quit yesterday, my rating would have only been 3 stars. Drawers do not close smoothly, you have to push them all the way in manually. I understand that it doesn’t have self-closing drawers, but even if you push a drawer and let go I would expect the door to have momentum to shut itself. This is quite the opposite, it almost stops itself from closing all the way. Another annoying thing is the temperature of the water it dispenses. Not cold at all, not even as cold as tap water. I really expected more from a $4k+ refrigerator. This one missed the mark. I would return it, but patently it’s too late. I have a GE repairman coming Friday from a completely different state. Fingers crossed it is something simple and we get our refrigerator back running.

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello - we're very sorry to hear you've had to experience this situation with your refrigerator. We know this isn't ideal, and we completely understand your frustration. Please know we will share your feedback with our product and design teams for future design consideration. -- We're confident that our technician will be able to provide the best assistance and resolution possible for this concern. We appreciate your patience during this process. -- Please know you can reach out to us on social media if any questions or concerns come up in the meantime. Take care. - Pablo@GEA cafe_appliances

  • Rated 5 out of 5 stars

    Very Happy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We spent nearly 4 weeks checking out replacement refrigerators for our 12 year old Kitchen Aid model. We loved the space efficiency, space and backlighting Ithe fridge. So far so good!

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    GE does me dirty

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is beautiful, it really is! But it’s not worth the money. I purchased this in March didn’t get it till end of April... it is now December and the ice machine broke. Got it replaced under the manufacturer. One month after the ice machine was replace and now the fridge is making a load noise. I haven’t even had this fridge for 8months and it’s already falling apart . It’s really frustrating. This whole experience makes me really sad.

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi there - We're sorry to hear of the difficulty you've had with your refrigerator. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience. It's always a pleasure to help and we're glad to assist in any way we can. Please feel free to reach out to us on our social media pages or at the "Contact Us" link on our website. Thanks so much for the feedback, we truly appreciate the feedback. We hope to hear from you! -Mikayla@CAFE cafe_appliances

  • Rated 5 out of 5 stars

    Fell in love first sight.

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator my grand kids love the water dispenser. The light in back makes the refrigerator so bright on the inside. Nice having refrigerator with no handles

    I would recommend this to a friend
  • Cons mentioned:
    Cooling performance

    Rated 1 out of 5 stars

    My refrigerator does NOT work!

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience with this refrigerator. I purchased it 8 months ago, refrigerator stopped working 2 months ago. It completely stopped cooling top and bottom, and ice machine stopped working as well. GE has came out twice to replace parts and my refrigerator is still not working. I also reached out to Best Buy since I also purchased the Total Tech Warranty, best buy technician came out once and was unable to fix it. I've called several times to get it replaced and they are now giving me the run around saying they don't have techs to come out to repair it, but that they are also unable to replace it. What am I supposed to do??? I've been without a working refrigerator for 2 months and have lost money on food that went bad multiple times. This is so unacceptable!

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi there, thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the ongoing issues you're having with your fridge, especially since you had service on it in the past. If you're still having issues, please do reach out to us on social media with your service confirmation or case number and a copy of your review here. We'd be happy to review further for you. Hope to hear from you soon. -Michael@Cafe cafe_appliances

  • Rated 1 out of 5 stars

    Best Buy is a nightmare to deal with

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am posting this review of Best Buy here because they are no other avenues to have someone address my issue. I ordered this refrigerator in December of 2023. It was backordered until May of 2024. One delivery day, I noticed that there was a sizeable ding in the side of the fridge near the bottom. This was not acceptable on a new $4000 fridge. The delivery person put me in touch with Best Buy "Product Resolution" while they were still in the process of installing the fridge. The Best Buy Product Resolution person said that we could either have the delivery people take the fridge back and re-order another one OR accept a $1200 gift card as compensation. We decided, given the long wait for the current delivery, we would take the gift card and live with the damage. Two weeks later I received a Best Buy e-Gift card for $120, not $1200. I called Best Buy Product Resolution and talked to a barely understandable woman who said that $120 was the maximum they could authorize and we WOULD NOT be getting the full $1200 they had promised. If I had known that Best Buy would reneg on their promise, I would have had the delivery people take the fridge back on delivery day and bought it elsewhere. If you are reading this review and thinking about buying this refrigerator, I highly recommend you buy is somewhere other than Best Buy. They are a nightmare to deal with. I purchased a full set of appliances from Best Buy along with this fridge (stove, dishwasher, microwave) and EVERY SINGLE ONE has been a hassle to have delivered and installed.

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      We can understand how upsetting this was for you and apologize for the delay in receiving your refrigerator and the information you received regarding the damage allowance. For delivery & installation questions – 1-888-237-8289. For issues with a broken or non-working appliance at 1- 800-433-5887. cafe_appliances

  • Rated 5 out of 5 stars

    Café - Modern Glass 27.6 Cu. Ft. 4-Door French Doo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Love the color scheme as well as the options for storage. The spacing and the shelving worked out very well. i only wish, that the drawers were soft close.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello Jaye, thank you for your review. We're glad to hear that you have been overall pleased with your new refrigerator. We have passed your comments regarding the design of the doors on to our refrigerator design and development team for future consideration. If you have any questions or concerns about its functionality, please feel free to reach out as we are always here to help. -Chris@Café cafe_appliances

  • Rated 5 out of 5 stars

    Homeowner

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He’s a use keeps it frozen stuff frozen the cold stuff, cold

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Thanks for sharing your insight! Take care! -Don@Café cafe_appliances

  • Rated 4 out of 5 stars

    Gecafe

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was delivered on time. But unfortunately it seems like the doors were not adjusted properly.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi there, thanks so much for your review. Sorry to hear that your doors are not quite aligned, we can understand how that would be frustrating. Several things can affect the refrigerator door alignment, including the floor the refrigerator is installed on and loading of doors. If the top of the refrigerator doors are not aligned, use a 1/4" allen wrench to adjust the right/left hand door. The adjustment screw is located on the bottom right or left hand side of the door. Refrigerator doors should be open during height adjustment. You can open the freezer door to access the screw. Step 15 in your installation instructions provides more details. We hope that this helps and that you're staying safe. -Michael@Cafe cafe_appliances

  • Rated 5 out of 5 stars

    Beautiful and functional

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and functional! Clean look and practical. Recommend it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just a regular fridge..

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s just another regular fridge. It has some features that I will never ever use. The wi-fi feature is useless since you can only adjust the temperature from your phone - useless feature in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello and we appreciate your candid feedback about available feature. We apologize that you feel this WiFi ability is useless. Your feedback will be forwarded to our Refrigeration team for future consideration. Geoff@Cafe cafe_appliances

  • Rated 5 out of 5 stars

    Great Refrigerator

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem is it has something on the front glass. Not sure if it is a scratch in the glass or from the protective seal but it won’t come off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally a unit the fits

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to scrap an old kenmore and none of the new models would fit in our space. Still bulky but great use of space and functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the item and it is what I expected. The interior of the fridge is really amazing.

    I would recommend this to a friend