Customer Ratings & Reviews
- Model:
- CVE28DM5NS5
- SKU:
- 6361265
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the spacious interior, luxurious design, and bright LED lighting of the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many users commented on the refrigerator's fingerprint-resistant glass front. However, some customers mentioned concerns about the water dispenser, noise level, reliability, and defective parts.
This summary was generated by AI based on customer reviews.
5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to view item interior and beautiful exterior.
I would recommend this to a friend- Cons mentioned:Cooling performance
Bad product and support
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this from refrigerator because I always like GE appliances but this one is a disaster. It stated malfunctioning after 10 months and it doesn’t cool now. Imagine this happening during summer! GE sent someone but so far it’s been a month and I have no end in sight.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- We are so sorry to hear you are having this issue with your refrigerator. This is not the ownership experience we want for you and truly apologize for your inconvenience. Please reach out to us via a private message on Social Media with your case number if you have one. If not, please provide your model and serial number, address, email and phone number. Thank you! Joyce@Cafe
- Cons mentioned:Durability
Horrible experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was a nightmare. I was talking to the general manager of the beat buy store in Waukesha on blue mound rd about my horrible experience. He was supposed to call me back 2 weeks ago!!! This is beyond unprofessional. I will not be back. For the fridge the people who delivered it managed to drop it a few times so we will see how bad it looks when we remove it from the box... so let down by this process.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi Kenzi, thanks for reaching out! We're sorry to hear about the delivery issues that you encountered, we can understand how that would be frustrating. We hope that all is well now and that you're enjoying your refrigerator. If you have questions or concerns about the unit's functionality, you are always welcome to reach out to us on social media. Stay safe. -Michael@Cafe
Nice but quality control issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge but convertible drawer came with a defective control board and is back ordered for a couple months now.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hey there, we're so pleased to know your new refrigerator is looking good, but terribly sorry your convertible drawer is needing a new control board. This must be so disappointing and we never want that for our consumers. We'd love to look into this for you, so if you could privately message us on social media with some additional details about this service appointment someone from our team will be happy to work with you. All the best. - Guy@Cafe
- Pros mentioned:Appearance
Beautiful fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful fridge that is absolutely gorgeous with stainless steel appliances in my new home
I would recommend this to a friendBrand response from Cafe Appliances
Posted .So glad you're enjoying the refrigerator! It's a pleasure having you in the Cafe family, and we appreciate the review. All the best! -Sylvia@Cafe
- Cons mentioned:Cooling performance
Not a good buy.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its has stopped working again. This is the third time since purchased in Feb 2021. Its Sept 2023 now. And getting through to Geek, is not easy. Would not recommend this product.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi - We are deeply sorry to hear you have experienced repeated issues with your Café refrigerator and hope you will accept our apologies for the disappointment and inconvenience you have experienced. We encourage you to reach out to us via direct message on one of our social media accounts like Facebook to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet from this review and the details of the services performed when you do reach out. We look forward to hearing from you. Kind regards - Vikki@Café
Poor quality for the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice looking but I’ve had issues with the automatic water fill. It’s still not fixed. It has never worked since new. Ge has been out twice and now I’m waiting on a part that’s back ordered. expected better quality out of Ge
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- We regret to hear you are having these issues with your refrigerator. This is a really nice model and we want you to be happy with your purchase. It is our hope that the part arrives to you soon. Please feel free to reach out to us via a private message on Social Media with your case number if you have one. If not, please provide your model and serial number, address, email and phone number. Thank you! Joyce@Cafe
Tm
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was not connected to the dispenser pipe, and the refrigerator was left in the middle of the kitchen. Next, the washing machine was left in the middle of the kitchen. Despite installation is free. The brand new linoleum was broken under the refrigerator, The frame of the apartment was damaged. The wall of the apartment was damaged. The middle part of refrigerator chiller is crashed
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .We appreciate you sharing your concerns and encourage you to call Best Buy customer support at 888-237-8289 for further assistance.
- Cons mentioned:Cooling performance
Received Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge does not work. It's been over a week since I've had it, does not cool at all. Returning the product.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi Harry, we're terribly sorry your new refrigerator hasn't worked. This is never the experience we expect for our customers so we can imagine your immense frustration. If you haven't returned it yet, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're wishing you the absolute best. - Guy@Cafe
- Cons mentioned:Cooling performance
Freezer is no good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer will build up too much ice over the fans and the refrigerator will make a lound sound. The drawers have to be taken out in order to avoid this issue wich is pointless.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi - We are deeply sorry to hear about the difficulty you are having with your Café refrigerator and apologize for your disappointment and any inconvenience this may be causing you. We recommend scheduling an appointment to have a GE Appliances service technician out to check your refrigerator and remedy the issue you have described. You may do so by calling 1-800-432-2737. We are confident our service team can assist you with this. Warm regards - Vikki@Café
- Cons mentioned:Cooling performance
Pretty but useless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after one day. Beautiful refrigerator but everything that glitters ain’t gold
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi there, thanks for taking the time to write a review. We're so sorry to hear about the issues you've had here with your unit, truly. If you've not done so already, take a look at an article on our GEA website titled REFRIGERATOR - DOES NOT RUN OR COOL. If you're still within Best Buy's return policy, you may be able to reach out to them to talk further. If they're unable to assist, and the above article does not help, you can reach out to our service team by calling: 1-800-432-2737 - Monday – Friday: 8 a.m. – 9 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET. We do hope this helps and that this is taken care of for you soon. -Michael@Cafe
Too expensive!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was too expensive. It was not on sale for Black Friday.
No, I would not recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator! Best purchase ever.!!!!!!
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Greetings,
We appreciate you taking the time to share your thoughts with us on this fantastic refrigerator! We're so glad to hear this purchase has been the best ever. There's plenty of awesome features to make this unit a prime purchase. Make sure to try out the smart features as well. Thanks for choosing Cafe! Mike@Cafe
Sorry Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know yet because they left it in my garage
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi Ivan, thanks for writing a review. We're sorry to hear about the delivery issues. If you'd like to voice your concerns, we'd recommend reaching out to Best Buy. If you have questions about your refrigerator's functionality, you are always welcome to reach out to us via social media. Stay safe! -Michael@Cafe
Very Disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product showed up damage. When the replacement unit was supposed to come it had to be rescheduled and I was not notified. A BB rep said I would get compensation and call me back on the same day and she did not. This continues a long series of damaged product including a washing machine and other family member purchase items that were damaged as well as the delivery crew damaging the their home. Very Disappointing
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- We are so sorry to hear this happened. This is not the ownership experience we want for you and your family. We hope that you let your family know that we are here to help if needed. We apologize for your inconvenience and hope that you will reach out to us if you have any issues in the future. We are here to help! Joyce@Cafe
GE Cafe refrigerator
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t tell you how happy I am with my GE Café refrigerator. I never thought I would ever be so elated over a refrigerator! It is beautiful.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hi,
Thanks for sharing and welcome to the GEA family! We're glad this refrigerator is accommodating your home well. It's a pleasure having your business and if you find yourself with any questions or concerns let us know. Have a great day!
-Sylvia@Cafe
- Cons mentioned:Durability
GE Cafe Refrig. unreliable & Lack of GE support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very disappointed with the GE Café Refrigerator (Model CVE28DP2NBS1). Within two years, the compressor failed twice. GE replaced the compressor the first time, but it broke again within 3 months. After the second breakdown, they only offered a small discount on a new unit instead of a replacement for the refrigerator. They expect us to BUY a new refrigerator within 2 years of a HIGH END CAFÉ Purchase. For a high-end model, this lack of durability and support is unacceptable. Compressor issues are apparently common with this line, so I expected GE to take responsibility. Sadly, I can’t recommend this refrigerator if you’re looking for reliability and value.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .We are sorry to hear about your difficulties. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Cons mentioned:Durability
I purchased this unit 5 months ago and now its bro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this unit less then 6 months and now it went out and the tech said that its should be replaced and he could not work on it and only some tech could due to the type of coolant it use, we called GE and no help we have been without a refrigerator for a mo th and this is crazy eating take out and we are diabetics, I am so sick of this. Do Not Buy this unit!!!!
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello SickofGECAFE, thank you for your review. We are sincerely sorry your refrigerator has required service since its installation. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@Cafe
Excellent!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Patrick was exceptionally professional and attentive to our needs throughout this transaction.
I would recommend this to a friend- Cons mentioned:Durability
A Lemon!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVED this refrigerator but it lasted a total of 1 year and 10 months. For this price, we thought it would be a quality product. It cannot be fixed. Luckily, we purchased a protection plan.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hey there - We're sorry to hear about the trouble you had with your refrigerator after almost two years of use. While we strive to meet the needs of our consumers, we also understand there's always room to improve. We appreciate you taking the time to give us your honest feedback and we will be sure to share it with our design and engineering teams. We truly apologize for any inconvenience caused by this situation. Reach out if you have any questions, we're here to help. Julia@Cafe