Customer Ratings & Reviews
- Model:
- CVE28DM5NS5
- SKU:
- 6361265
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the spacious interior, luxurious design, and bright LED lighting of the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many users commented on the refrigerator's fingerprint-resistant glass front. However, some customers mentioned concerns about the water dispenser, noise level, reliability, and defective parts.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cooling performance
Do not buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy it. 2 years in, it is not working, they can not fix it they keep sending people and they can not fix it. Short long story $$$$ grocery and service fee is trashed and we still don't have a fridge plus we have 2 months old twins at home.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hey there, and thanks for leaving a review. We truly hate to hear your refrigerator isn’t working properly – we know how frustrating this must be, especially when you’ve already had service and have infants in the home. This certainly isn’t the quality ownership experience we want for you, or what we would expect from the model, and we regret the inconvenience you’ve had. If you have already been working with our service department, we would recommend keeping in touch with them regarding a resolution (they can be reached at 1-800-432-2737). Our team will also be informed of your feedback for review; your insights are appreciated, as we always want to make sure we’re aware of any possible issues. We hope this is solved for you soon, so you can get back to enjoying your refrigerator. If you have any other concerns or questions, you’re always welcome to contact us here or over social media for assistance. -Sarah@Café
The fridge is a junk, geek squad service is a joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge stopped working after one year from purchase. Freezer not cold enough, food went bad, ice maker doesn’t work, and very noisy! Spent couple hours calling geek squad, worst service ever, they even don’t have online schedule, technician came twice, couldn’t fix my fridge. It’s just wasting my time and money!
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello - we are so sorry that your refrigerator stopped working properly so soon in its lifespan. This is not something we would expect from this unit and we certainly understand your disappointment. We would love the opportunity to work with you one-on-one to resolve this issue. If you're not currently working with one of our case managers, please reach out to us directly - you can chat with an agent online on our website and you'll also find alternative ways to connect with us by following the "Contact" tab. Additionally, you can always reach out to us via social media. We are looking forward to hearing from you and helping you through this. Be well, Kelsey@Café