Customer Ratings & Reviews

We appreciate you leaving your great review with us! We love that you had a great experience with Best Buy and we're sure your refrigerator will serve you well for a long time to come.

Even with the level legs set at the lowest position the unit should not touch the floor. The legs should be touching the ground, not the body of the refrigerator. To have this situation evaluated, we recommend calling Bodewell Service at 833-4BODEWELL (833-426-3393) to schedule a service appointment. We're confident our highly trained service team can help.

We share in your concern and recommend you call 888-237-8289 for assistance.

We're confident that once you receive your refrigerator, it will serve your needs well for many years to come!

We're sorry to hear you're having some trouble with your freezer drawers. If you're still experiencing issues, please reach out to our GE Appliances Consumer Services at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled service technicians will be able to assist you further. Reach out if you have any questions in the future, we're happy to help.

Thank you for sharing your experience — while we understand how frustrating early service can be, we're confident your refrigerator will now deliver the long-term performance you expect. We're glad to hear it's back up and running and trust it will continue to serve you well. Lauren@CaféAppliances

We appreciate your purchase and are very sorry for the issues you are having. This is not what we expect and apologize for your inconvenience. We want you to be happy with your new refrigerator and suggest taking advantage of your warranty and reaching out to GE Consumer Service by
calling 1-800-432-2737.

This is a beautiful refrigerator, and we are truly sorry to hear you had these issues. This isn't the ownership experience we want for you and your family. Please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@CafeAppliances

If you are receiving this ERR code. It means no filter is present or the wrong filter is installed. The display will automatically reset when the fault condition is corrected. We would suggest checking the troubleshooting tips in your use and care guide (Page 10 and 38) that we can link here-https://content.syndigo.com/asset/a6fec550-cc62-42ab-9a0d-375ea85ab356/original.pdf. If you find after troubleshooting that you are still having trouble, then we would recommend having one of our service technicians out so they may properly diagnose the issue. They can be reached at the phone number here-833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.

We appreciate you reaching out to share your experience. if you have not already done so, check the following: -- Make sure the water filter cartridge is seated correctly in the cartridge holder prior to rotating into housing. The teeth on the filter should be seated in the grooves in the holder. -- If pitcher is not detected, remove the pitcher and reseat it into the dispenser. Make sure it is seated properly. -- Make sure the float inside the pitcher is free floating. If the float is stuck, hold the lid upside down to see if the float moves in the track. If ice has formed, run the lid under warm water to melt the ice and increase the fresh food temperature. - You may also wish to check with the reseller to determine the warranty on the filter. If these issues continue, we recommend calling GE Appliances Service at 1-800-432-2737 to schedule an appointment to have this checked out. We're confident our service team can help.

Hello - Thanks for bringing this to our attention. We would like to gather some additional details about the problem you're experiencing with our freezer doors. At your earliest convenience, please reach out to us on social media with the complete model and serial numbers of your unit, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Warm regards. -Don@Café

Hi there - Thank you for choosing Café for your home. At Café, while we strive to deliver the best quality products and services that meets every need of our consumers; we also understand there is always room for improvement. We do value you as a customer and will gladly share your feedback with our product design team. Thanks for being part of the Café family. Take care. –Don@Café

We appreciate you bringing this to our attention. We know how important it is to get your refrigerator delivered on time. If you still haven't received your refrigerator, please contact Best Buy directly. They will best be able to let you know when your unit will be delivered. We know you're going to love it in your home! -Kacie@CafeAppliances

We understand the disappointment caused by your new fridge not functioning properly. This is not the experience we would want you to have with our appliances. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the model/serial numbers of your fridge so we can investigate further.

Hello - Thanks for bringing this to our attention. Please contact Best Buy customer service or your local store. Take care. -Don@Café