Customer Ratings & Reviews
- Model:
- CVM517P4RW2
- SKU:
- 6497199
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 1.7 Cu. Ft. Convection Over-the-Range Microwave, especially its air frying and convection oven capabilities, with users reporting excellent results. The ease of use, design, and overall performance also receive high praise. Many customers appreciate its appearance and find it large enough for their cooking needs.
This summary was generated by AI based on customer reviews.
Great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great product from café. Love these products. Elegant and useful
I would recommend this to a friendDisappointed and Delayed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had my kitchen remodeled and installed all new Cafe appliances (stove, frig, and dishwasher). Our microwave (Whirlpool) was only a few years old, so I objected to replacing the newly used microwave, until...now...and decided to buy a new Cafe microwave for Christmas 2024. I ordered on November 27, 2024, and went to the store on 12-13-24 per instructions on my order form to pick up the microwave (paid). Unfortunately, the microwave was not available for store pickup. I was informed that the microwave would be in for pickup on the new date of December 18, 2024, due to "manufacturer delay in production." I was disappointed in the lack of communication since I was not informed of the delay via email or text. I have been told by the salesclerk "that the pick-up of the Cafe microwave will be available at opening on 12-18-24, followed by install on the date of the same (12-18-24). I am scheduled to travel to Chicago on 12-19-24 and pray that all of the above goes according to schedule. My experience does not represent the expected excellence of customer services of the Best Buy Brand, ps Due to the "confusion," I asked the sales rep at Best Buy if the install charge that I paid for could be waived...he responded...."that is not in my pay grade.".....just another "delay,"....I thought to myself.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .We can understand how frustrating this would be for you and apologize for your inconvenience. We recommend calling Best Buy to confirm they have your order before making the trip. It is best to call your sales associate for an update, but you can also reach out to Best Buy directly by calling
1-888-237-8289 for additional information.
Awesome microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the aesthetic to my newly remodeled kitchen, looks good with my new cafe stove.
I would recommend this to a friendGreat microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greay microwave! Very quiet and functional with many settings. Great color. Matches well in my kitchen
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- We appreciate you taking the time to share your review. This is a really nice model that has 1.7 cubic ft. and 950 Watts. The color is beautiful, and we are sure this looks amazing in your kitchen. If you have any questions in the future, please let us know. We are here to help! Joyce@Cafe
Microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air fryer feature nnot as other air fryers, not enough power. Convection oven takes to long to oreheat
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello - Thanks for sharing your review. We appreciate the feedback about the air fryer feature and pre-heating, that we'll be sure to pass along to our product design team. All the best. -Don@Café
Ding … Ready!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a “golden charm”! Looks even better than expected in my kitchen! Colors meld together!
I would recommend this to a friendGood looking but just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons don’t always respond after touching. Shows smudges easily.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello there - Thank you for sharing your feedback regarding this microwave. We appreciate your honest review and apologize for the inconvenience you've experienced. We understand that the responsiveness of the buttons and the issue with smudging have affected your satisfaction with our product. Your comments are valuable to us, and we will certainly pass them along to our product development team. Quality and user experience are our top priorities, and we will use your feedback to improve our products in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to contact our customer service team. We are here to help and ensure that you have a positive experience with our products. -Kacie@GEAppliances
Happy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were knowledgeable and professional. The insulation went well.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- We appreciate your purchase and are so happy to hear the installers were knowledgeable and professional. This is exactly what we want to hear! We are thrilled that you are happy with your new beautiful microwave. If you have any questions at all, please let us know. We are here to help! Joyce@Cafe
Dream appliances 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy fit for my kitchen appliances and the color is great.
I would recommend this to a friendNo lights on keypad
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cafe series appliance’s are very nice. Keypad does not light up :(
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello - Thanks for sharing your insight about your Café over-the-range microwave. We appreciate the feedback about the keypad, that we'll be sure to pass along to our product design team. All the best. -Don@Café
Great microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Love the look, and it heats up food fast!
I would recommend this to a friend- Pros mentioned:Design
If my kitchen had room, I would buy another!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 touch function presets are a plus...makes the ordinary, repetitive tasks simple and predictable. "Sensor" feature seems to be spot-on. I really like the copper band on the handle...a nice touch.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Good day,
Thank you for reviewing this superb microwave. We're so happy to hear that you not only love the features it has but the sleek design as well! This unit will certainly serve you for a long time. Thanks for choosing Cafe! Mike@Cafe
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot of feature more than most microwave offers
I would recommend this to a friendOverall good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything it's supposed to. Dial to set time is a poor design.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hi,
We appreciate you taking the time to rate your microwave. It's great to hear that it works well. Your comments mean a great deal to us and we'll make sure to share them with our development team. Please let us know if there's anything you need. All the best! Mike@Cafe
Great microwave!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave! Would highly recommend! Love the button.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello,
Thank you for taking the time to share your thoughts with us. This microwave has some amazing features to cook with, including the popular air frying! Hope you've had the chance to try it out. Your recommendation means a lot. Thanks for supporting Cafe! Mike@Cafe
Doesn't work and I would never recommend this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is disappointing for two main reasons. Firstly, the integrated air fryer feature was a selling point, but upon using it, I discovered that there was no way to set the temperature for the air fryer despite the manual indicating otherwise. I contacted customer support, and a technician was sent to my home, but unfortunately, he could not resolve the issue and did not follow up with me as promised. He told me that when he called Cafe customer support they told him that the manual for the unit was incorrect!!? You can't actually set the temp for the air fryer. Really!? Secondly, after owning the product for only a month, I encountered a new issue where none of the buttons were responding when I tried to use it. This is frustrating because I expected better quality control for a high-end product. Overall, I am dissatisfied with this purchase.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi there - thanks for reaching out about your new microwave. We’re sorry to hear of the issues you experienced with the buttons and the incorrect information in the manual. We are diligently working to get this manual discrepancy resolved and apologize for any inconvenience it has caused. -- We recommend taking advantage of your warranty and scheduling service for the buttons if they are still not responding. We’re confident our team of technicians will be able to address this issue promptly. -- Our deepest apologies that you are dissatisfied with your purchase and we hope to be able to work to build back your trust in our brand in the future. Please feel free to reach out anytime via social media if there is anything else we can assist with. Take care. Lauren@Café
- Pros mentioned:Ease of use
works perfectly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works perfectly and is silent easy to use and know timer is a great feature!
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello. Having an appliance be both easy to use and silent is great! Thanks for sharing this and have a wonderful day! -Sylvia@Cafe
Meh.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy it for the looks and that’s all you want, then it’s great. Other than that it’s pretty weak. I boo this product.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi there - Thank you for taking the time to write this review! At Café, while we strive to deliver the best quality products and services that meet every need of our consumers; We also understand that there is always room for improvement. We would like to apologize for your disappointment and will gladly share your feedback with our product design team. Best regards – Don@GEA
Cafe microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful microwave however it’s not very user friendly. I had some issues with the time converting to military time even though standard time is set. Functionality is ok.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Thank you for your feedback on our microwave. We're glad you find it beautiful, and we appreciate your comments on its functionality and the time settings, which we'll use to improve our products.
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s conventional to bake and cook it rather than using your oven
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hey there - we’re thrilled that you’re loving your beautiful, new Café Over-the-Range Convection Microwave! We agree that it makes day to day convection baking much easier, rather than having to use an entire oven. Thanks for taking the time to share your review and for being a part of our Café Family. Have a great day! Lauren@Café
