Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 170 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers highly value the Affetto Automatic Espresso Machine for its ability to consistently produce amazing espresso, its overall performance, and its ease of use. The smart features and appealing design are also appreciated, along with its compact size. However, some customers have noted concerns about the water tank capacity and the need for regular maintenance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 170 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to use and easy to clean cant get any better then that

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi there - it’s wonderful that you’re loving the compact, modern design of this lovely Café Affetto Espresso Machine and that its easy to use and clean! We agree that from the One-Touch Brew to the Built-In Conical Grinder, this fantastic espresso machine really can’t get much better than that. Thanks for sharing your review and feel free to reach out anytime if there is anything we can assist with. Have a terrific day! Lauren@Café cafe_appliances

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Espresso machine

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, bad delivery. Arrived on my porch in the box with nothing around it could easily have been stolen. Recommend putting in a more discrete box.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hey there - thanks for reaching out to share your experience. Our apologies that you experienced issues with the delivery and packaging, and we can certainly understand your disappointment. However, we’re glad to see that you’re loving your beautiful Café Espresso Machine now that it has arrived! We’re confident that you’ll be able to enjoy delicious espresso for years to come and want to thank you for being a part of the Café family. Please reach out anytime if there is anything we can assist with in the future. Have a lovely day! Lauren@Café cafe_appliances

  • Rated 1 out of 5 stars

    Not so good until app is fixed

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s look 4/5 and has a lot to offer via app. But I tried getting on to app and brew a cup and it never worked. The app crashes Everytime k select a coffee.

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hey there, we're glad your espresso machine is looking great and we're happy to help you get connected. We first suggest deleting and reinstalling the app. If you were to still need help, we recommend you call our SmartHQ team at (877) 389-2380 or email them at appsupport@geappliances.com. We're confident our team will be able to get you taken care of. Thanks again for reaching out. - Guy@Cafe cafe_appliances

  • Pros mentioned:
    Ease of use, Espresso quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing and Consistent

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box - The machine is well built and expensive looking. Set up is very easy and intuitive, the buttons are easy to read as well as setting up the wifi feature. I have tried multiple espresso/coffee machines and this one is very impressive and consistent. The built in coffee grinder allows you to make a fresh espresso daily. The beans were finely ground contributing to the consistent cup. I am a big fan of cappuccinos and this is a perfect machine to have because of the built in steamer for the milk. Ease of use - very intuitive and the built in wifi feature is a major plus to allow you to make the perfect cup every time. The company definitely had the use in mind when it came to clean up. Very easy to clean you remove the parts, clean and you are done. The water reservoir is decent holds a little over a Liter and the bean hopper holds less than half a pound but it does have 5 grinder settings to allow you to fine tune your espresso grounds. The machine is quiet overall during grinding and brewing further contributing to a must buy for the at home espresso connoisseur. Overall, this machine is easy to use and clean, well built and quiet. I recommend purchasing and also as a gift for the holidays.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth the Money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to connect to WiFi and when I couldn’t change anything on the app!!! It continued to give .75 ounces of espresso!!! Couldn’t change it!! Do you know how much .75 ounces is?? About a thimble worth!!! This machine sucks!!! I returned it in less than 5 days!! Word to the wise stay far away from this espresso machine!!!

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello- We are very sorry to hear you had this experience and wish we had an opportunity to assist you with this issue. We know this won't help you now, but maybe it will help someone else. Typically, if the unit will not sync with the app and will not save information, there are a number of reasons: Check to make sure the WiFi symbol is blinking when trying to commission. If not, you'll need to follow the directions on how to commission. If after commissioning is the WiFi light lit solid and not blinking? If the app still doesn't work, we recommend that you unplug it. It could be an issue with communication or with your network. Another suggestion is to try rebooting your WiFi and try recommissioning. If the above does not help, we would recommend contacting the Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET. If you have any questions in the future, please reach out to us directly. We are here to help! Joyce@Cafe cafe_appliances

  • Rated 1 out of 5 stars

    Espresso machine

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not what I was expecting. Is a very cute machine. It looks really nice in the kitchen. He’s just like you don’t have that many options in terms of coffee 

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello- We appreciate your purchase and glad your new Espresso machine looks nice in your kitchen. Espresso is a full-flavored coffee drink served as a concentrated shot. Cappuccinos, Flat Whites, and Latte. You also have the option for My Cup setting, the default is Ristretto. This is similar to an expresso shot but is half the water volume. This is often called a short espresso. There are many options. We recommend reaching out to us via a private message on Facebook if you didn't receive a manual. We are happy to send you the link. Thank you! Joyce@Cafe cafe_appliances

  • Rated 1 out of 5 stars

    ADD WATER- but the water is full

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought his for my wife in Dec and it has been nothing but frustrating. "Add water"; water is full. Add Water, Add water. We have troubleshooted everything and still Add Water... which by the way doesnt let you make coffee WHEN IT SAYS ADD WATER...

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi there - We're sorry to hear that you seem to be having a problem with your expresso machine. This is not the experience that we would want you to have. We recommend that you review page 22 of the owner's manual for the next step in this situation. Thanks for your time. Kind regards. - Don@Café cafe_appliances

  • Pros mentioned:
    Design, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Beautiful espresso maker with premium features

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Café Affetto Espresso Machine is an amazing automatic espresso machine that adds beauty to your kitchen countertop. The stylish design with copper accents makes it a premium yet modern device and doesn't take up a lot of counter space. Setting up the machine itself is fairly easy and you can follow the included instructions. The espresso machine is WiFi enabled and you need SmartHQ app to connect and customize your drinks. The app becomes your best friend when using this appliance. You will get notifications in the app when it is time for descaling or if water is low in the reservoir or to update the machines to latest firmware. You can customize your favorite drink and set it up under 'My Cup' option. The app also allows you to brew three customized espressos continously, which you can't directly from the espresso maker. The machine does have touch sensitive buttons that you can use to make quick Espresso or Americano or dispense hot water. The built-in steam wand is convenient, very easy to use as well as to clean. The wand heats up quickly when you turn on the machine and heats up the milk. The frother can make variety of textures depending on the drink you are making. You also get hot water from the wand, if you are in the mood for some tea. The best part is that the wand cleans itself by rinsing and the dispensing spout can be adjustbale to accommodate different cup sizes. Overall, if you are looking for a quick, convenient, and easy espresso maker with added features and price is not a constraint, I would highly recommend this premium espresso machine.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Wow, what a wonderful review and machine as you have found out. Thank you for taking time from your day to write this review. Glad that you are taking advantage of its many features. May you enjoy many cups during the upcoming Holidays! Many others love their Espresso machine as much as you do. Geoff@Cafe cafe_appliances

  • Rated 5 out of 5 stars

    Ms

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever I use it every day wish I bought it sooner

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi,

      Thank you for taking the time to share your thoughts with us. We're super happy to hear how much you are enjoying this incredible espresso machine! Now you get to enjoy having amazing drinks made anytime you want. We're glad to have you as part of the Cafe family. Take care! Mike@Cafe cafe_appliances

  • Rated 3 out of 5 stars

    Coffee maker

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t adjust amount of coffee to be grinding, not satisfied

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello there - we're sorry to hear that the coffee grinder on your espresso machine has not met your expectations. -- We recommend referring to page 14 of the owner's manual to learn more about dispensing amounts as a potential solution for this concern. -- Also, as highlighted by the manual, we recommend connecting your unit to Wi-Fi and using the different drink options and adjustments found within our SmartHQ app. -- Please reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@Café cafe_appliances

  • Pros mentioned:
    Design, Ease of use, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Impress your friends with this one!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Cafe-Affetto is much more than just an espresso machine. It's a kitchen appliance that adds a touch of class to your countertop. The stylish design of stainless, copper, and chrome finishes coordinate well with any kitchen decor. Its compact design takes up very little counter space. Easy to fill and simple to operate, the unit is also easy to disassemble and clean . The only negative in regards to the design would be the location of the water storage. Because of my overhead cabinets, I have to pull the unit forward and turn it to access the tank. The app was easy to load, but after several days I still cannot get the "my cup" feature to change from the default setting; I can change it, but it immediately resets. However, the app is not necessary to brew a great cup of espresso or coffee. Fill the bean storage, press the button, and a few seconds later you have the perfect cup of joe. The froth feature is also a fun addition over your average coffee pot. I'd recommend this one to anybody who likes to make a quick cup any time!

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      What a great way to impress your friends then with this Espresso machine. Your appreciation is greatly taken. This feedback will be forwarded to the Cafe small appliance team for future consideration. Your time is precious and thanks for writing this review. Geoff@Cafe cafe_appliances

  • Rated 1 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money low quality all plastic Coffe is not hot

    No, I would not recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hello there, thank you for taking the time to let us know how we are doing. We are very let down to read that you are having issues with the build and operation of your espresso machine, and we are so sorry for the inconvenience this has been for you. We do have some troubleshooting steps for the issues with coffee not being hot on page 17 of the manual, linked here: https://files.bbystatic.com/IWW5IBxRg6UZIvbkYwfWkw%3D%3D/Owners%2BManual - We will also be passing along the feedback regarding the build quality to the appropriate teams for review, and we appreciate this insight. If there are any additional questions or concerns we can address for you in the future, please feel free to let us know. -Elliot@Cafe cafe_appliances

  • Pros mentioned:
    Ease of use, Espresso quality, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Compact and Easy to Use

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Affetto Espresso is a compact, easy to setup and use machine that produces quality espresso. It has a small footprint that easy fits on my kitchen countertop. Setup is as easy as opening the box, removing tape, cleaning and filling the water bin, adding coffee beans, letting the machine self clean and pressing the appropriate drink button. Your choice of drink is then made in a matter of seconds. An app is available to customize the drink. The app is also used to monitor the machine condition. I have previously had other other espresso machines but they took up too much room or eventually just became a pain in the neck to use. Using the Affetto is a pleasure as it basically only involves the press of a button to make the desired drink. The Affetto is also easy to disassemble to clean and maintain. Other features built in wifi, a milk frother, and the ability to make hot water. I highly recommend the Affetto to anyone looking for a beautiful, compact espresso machine that is convenient to use and produces very good espresso drinks.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Congratulations on your Affetto Espresso Machine! We're pleased to hear you're enjoying this model and it's a pleasure having you in the GEA family. We're happy set up went smoothly, and we're glad the performance and capabilities of this Espresso Machine could exceed your expectations. Thanks for your support and have an amazing day! -Sylvia@Cafe cafe_appliances

  • Pros mentioned:
    Design, Ease of use, Espresso quality

    Rated 4 out of 5 stars

    Almost perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost completely love this machine. The design is compact and easy to use. The espresso tastes amazing. Easy to use. A start is knocked off because the words on the buttons begin to fade (I can barely read the "steam" button anymore.) And two, the descale light doesn't go off even after carefully descaling. ANYONE THAT CAN TELL ME HOW TO RESET THIS ALERT WILL REALLY MAKE MY DAY!

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hey there – thanks for reaching out to share your review! It’s wonderful to hear that you’re loving the compact design and ease of use of your new espresso machine. Our apologies to learn that your Descale light is not turning off, as we can certainly understand why you’d like some clarification on that. The descale alert will appear when it is time to run a descale cycle for best operation and life span of the machine. The descale process consists of 2 stages. The Descale light will turn off after the second stage is completed. The whole process is expected to last 30-40 minutes from start to finish. Instructions can be found on page 15 of the manual (which is in the Features section of the Best Buy product page). – After running this descale process, if the light is still on, unplug your unit for 30 seconds and plug it back in to reset it. If the Descale light stays on, then the unit is not working as expected. In that instance, consult page 22 of the manual for warranty information. We hope this is insightful and please feel free to reach out anytime if there is anything else we can assist with. Take care. Lauren@Café cafe_appliances

  • Pros mentioned:
    Design, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing coffee in under 2 minutes.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. It’s not perfect, some bits could be better, but it makes a great tasting cup of coffee in about 2 minutes. The temperature is perfect too. Not too hot that I need to temper it, but just right where I can enjoy it immediately. This has changed my whole morning routine, because I can actually drink it before work instead of needing to wait for it to cool down, which usually doesn’t even happen until I’m at work. I get my caffeine fix a full hour earlier than usual and it even tastes better! It has a hidden compartment to load whole coffee beans and it freshly grinds them before every brew. Every brew! And it doesn’t even have filters to replace. The used coffee grinds drop into a hidden lower compartment that you simply pull out and dump. I also like that there’s a reminder to empty the bin, but it’s big enough to handle about 8 or so brews before needing to empty it. I feel like “practical” was a key design philosophy, because not only does it quickly brew an excellent espresso and americano, it also doesn’t take up too much space. At about the size of… two ps4’s standing side by side, it easily fits on the kitchen counter without taking up too much space. It has a lovely modern matte black finish with an adjustable copper spout. Unfortunately, while the hot water spout/frother works great, for some reason mine rests at a slight angle even when it’s in the straight down position. Not a big deal, but I expect better from a product in the luxury segment. You can use the Smart HQ app to connect to the machine and make small adjustments to the brew volumes, grind times, and program “my cup”, but it offers very few adjustments. I really like the “red eye” brew program, but it won’t let me adjust it at all. I also couldn’t get it to connect with Google Home for some reason. I hope the app gets an update and enables you to do more, but until then, you really don’t need to revisit it after programming your “my cup” recipe. Fortunately, using the machine itself is as simple as pressing a button and listening to it grind and burr away. A most excellent cup of coffee will be ready before you are. I highly, highly recommend the Cafe Affetto Espresso machine!

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Thanks for choosing GE Appliances! We're glad you're enjoying the Affetto Espresso Machine and it's a pleasure having your business. The features and performance of this Machine are incredibly convenient, and we're happy they could make your morning routine a bit easier. Thanks for the feedback and enjoy the espresso! -Sylvia@Cafe cafe_appliances

  • Pros mentioned:
    Ease of use, Espresso quality
    Cons mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Everything is good but temp

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes good coffee and is fairy easy to use, the coffee/espresso/steamer could be hotter though we may need to play with settings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Espresso quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Elegant and Sophisticated

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gone are the days of having to drive to your nearest fine coffee barista to get that sophisticated espresso freshly brewed. This Café - Affetto Espresso Machine with 20 bars of pressure with a milk frother is all you need! I was nervous upon setting this up as how beautiful and shiny the machine was, but the step by step instructions were simple enough I was up and running in no time! Also connecting to the app was even more simple just a simple visit to the app store and a few steps later was connected. The options are endless with this machine as it grind and makes a perfect roast every time. A few simple button presses is al it takes and you're away getting the freshest and hottest espresso you could want. The frother works really well all you have to do is select the thickness and texture you are wanting and boom it does it. Can I just say how easy the app was when I used it? I was really surprised at how quickly and seamlessly everything talked to each other and proceeded to make everything! It has built in drink customization's in the app which was awesome and felt like I was the barista! If you are looking to spruce up your morning routine or just looking to get someone that special gift, this is that machine you want. My wife loves it, I love it!

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi, we're so happy you're enjoying this Affetto Espresso Machine! It's a pleasure having you in the Cafe family, and we appreciate you leaving a review. Setting up an appliance can be daunting, but we're glad this process went well for you. We're glad the app has been helpful to you as well. Your support is invaluable to us and we hope you have an amazing day! -Sylvia@Cafe cafe_appliances

  • Pros mentioned:
    Ease of use, Espresso quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Elegant

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot believe how sophisticated and elegant this device looks on my countertop! Out of the box the unit is very easy to setup and use with minimal instructions required. The unit is actually a bit heavy but feels very well made. As stated, the outside is stunning and will please any surface. Brewing an actual espresso with the Cafe -Affetto is equally seamless and easy. I have always enjoyed espressos whether it be from a local coffee shop or while eating out after dinner at a restaurant. But it wasn’t until I had my first espresso machine that I truly fell in love with this style of coffee. My other unit is a Kcup variant and delivers well but the Cafe - Affetto delivers so much more. First, the ability to steam my milk actually and accurately is the piece de resistance that I didn't even know I needed in my life. Then being able to go to my local store and specially select a certain style of bean to grind. Going further by playing with the size grind via the grind size selector and how it correlates to taste is just a wonderful treat. My favorite part really though is the LED light that illuminates the cup during a pour. GE's "Cafe" brand & offered products is super neat and this device is a unique addition that makes a great espresso.

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Thank you for taking time out of your day to write your review of this Espresso machine. Glad that you found it easy to setup. We could not have stated it any better than you did. Happy to see you are using its many features. Enjoy a great cup each and every day! Us coffee drinkers need this throughout the day. Geoff@Cafe cafe_appliances

  • Pros mentioned:
    Ease of use, Size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Having Fun, Learning a Ton

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I didn't realize how much I didn't really know about espresso, but the Café - Affetto Espresso Machine has made it easy and fun. Using the app, I am able to dial in presets, or my own customizations. The app will also let you know when the Affetto needs attention, such as needing water or more beans. What I like most is the size. What has kept me away from some other espresso machines is the size. This fits easily under any cabinets. It's easy and small, but comes at quite a cost. If you're paying for espressos on a regular basis, this is a steal. If you need something very small, the Affetto Espresso Machine is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Espresso quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Beautiful Addition To Your Kitchen

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sure wasn't expecting this much from an espresso maker! With a built in bean grinder, milk frother, hot water dispenser, built in wi-fi, and selector for Espresso, Americano, My Cup and and steam, this machine is a beauty both outside and inside! The copper accent makes it look stunning. The machine provides 20 bars of pressure to produce an excellent espresso with ease. Easy to set up and use, I love my new Cafe Affetto Expresso machine!

    I would recommend this to a friend
    • Brand response from Cafe Appliances
      Posted .

      Hi. We appreciate you choosing GE Appliances and we're so glad you're enjoying this Affetto Espresso Machine. This is a beautiful model and we're happy it's performance could exceed your expectations. Thanks for the review and enjoy your espresso! -Sylvia@Cafe cafe_appliances