Customer Ratings & Reviews

Hi there, thank you for taking the time to share your review. While we are glad that you are impressed with its appearance, we are very sorry to hear that you are disappointed in the ease of the controls, the taste of your coffee, and lack of a warming plate, as well as the issues you have experienced in trying to pair it to your Alexa. We sincerely apologize for the inconvenience and frustration that these issues have caused for you, as this is certainly not the level of product satisfaction that we wish to provide for our customers. Your feedback is very valuable to us and we will be sure to share your comments with our product design team for improvement. - Additionally, we would love to offer you some guidance in hopes of improving your experience using it. Your coffee maker provides you with options like setting the brew strength and temperature so that you can get your perfect cup of coffee. You can also set your coffee maker to Gold and let it choose the optimal settings, which you may want to try! The type of coffee and freshness is a large factor in the flavor, taste, and aroma of brewed coffee. The water reservoir should be filled with fresh, clean water up to the number of cups you are brewing or to the MAX level indicator. Water should have some minerals for best flavor, and we do not recommend using distilled water for brewing.
- Regarding the issues you are having with pairing your unit, we would recommend that you reach out to the Connected Home Support Line by calling 1-800-220-6899, Monday-Friday 9am - 11pm ET, Saturday-Sunday 9am - 3pm ET, or emailing connected@help.geappliances.com. They will be a happy to provide you with troubleshooting tips to help you take advantage of the many benefits that this Smart coffee maker offers. We truly value your feedback and are hopeful that this information is helpful for you! All the best! -Eliza@Café

Hello- We appreciate you taking the time to send us your feedback. We are sorry to hear that your coffeemaker did not work properly for you. We understand how frustrating and dissapointing that is. This is not the standard that Cafe Appliances holds for their products. We take all feedback from our customers seriously and will use this information for improvement moving forward. If you need anything else in the future, please let us know. Sincerely-Dianna@Cafe

We're truly sorry to hear about your experience and understand how frustrating this has been. Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@CaféAppliances

Hello. Thanks for the review. We're thrilled that you love your beautiful coffee maker, and that the color is exactly what you were looking for! If you ever have any questions or concerns, let us know. We are happy to help. All the best!-Kianna@Café

Hello - We're so happy to hear that your family is enjoying the new Café coffee maker. Thanks for choosing Café and have a great day! - Don@Café

Hello- We appreciate you taking the time to send us your feedback. We are sorry to hear that your coffeemaker did not meet expectations for you. We understand how dissapointing that is. This is not the standard that Cafe Appliances holds for their products. We take all feedback from our customers seriously and will use this information for improvement moving forward. If you need anything else in the future, please let us know. Sincerely-Dianna@Cafe

Hi there, thanks for taking the time to leave a review. We're so sorry to hear about all of the issues that you've had with your coffeemaker, especially since they happened after the warranty expired. We do hope that we can work hard in the future to earn your trust back. If you've got questions or concerns about your appliances in the future, you're always free to reach out. All the best. -Michael@Cafe

Thank you for your feedback. We appreciate your thoughts and will share them with our product team as we continue striving to enhance the features and quality of our appliances.

Hi there, thank you so much for taking the time to leave this review. We are really let down to hear about your experience with this coffee maker malfunctioning and the lack of help or real answers you received. We can definitely imagine how much of a headache this would have been for you, and we sincerely apologize for this frustration. With the details you described, we believe that you unit most likely has a damaged or malfunctioning water sensor, and we would recommend that you initiate a warranty claim to get the coffee maker replaced. This can be accomplished by calling 1-800-430-1757. We hope that this information helps, and please feel free to reach out to us if you have any additional questions. -Elliot@Cafe

Hey there - thanks for taking the time to share your review. We apologize for the inconvenience you've experienced with your coffee maker and appreciate your feedback. We're sorry to hear about the pot sensor issue, and we'll share this with our team for improvement. For future reference, warming the pot before brewing can help achieve the desired coffee temperature. We value your input and encourage you to reach out to us anytime if there is anything we can assist with moving forward. Take care. Lauren@Café

Hello - We sincerely regret the inconvenience you experienced with our coffee maker and are truly sorry for the frustration it caused you. Your feedback is invaluable, and we appreciate you taking the time to share your experience. It's disappointing to hear that the replacement unit also faced issues after a few months, leading to inconvenience and frustration. We hope to have the opportunity to serve you better in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to contact us. We value your business and hope to have the opportunity to provide you with a more positive experience in the future. -Kacie@Cafe

We're sorry to hear that you have not had the best experience. Make sure to use the scoop to measure the correct amount of coffee for the number of cups you are brewing. The measuring scoop is designed for one level scoop of coffee per 4.5 oz serving of coffee being brewed, and 4.5 oz of water per serving is the common measurement for a regular cup of coffee. We hope this suggestion improves your experience. Let us know if we can assist further. All the best.- Kianna@Café

Hello - We're sorry to hear that this was your experience with our coffee maker. We can understand how frustrating this would be since you've had the same issue twice. While we always strive to meet the needs of our consumers, we also understand there's always room for improvement. We apologize for the inconvenience this situation has caused you, and we will be sure to share your feedback with our teams. We hope to earn back your trust in the future. Kind regards. Julia@Cafe

Hello CoffeeGod - Thank you for your review. We are sorry to hear of the issue with your coffee maker. We apologize for your inconvenience in this matter. We can understand your frustration. For more help with your concerns, please reach out to us on our social media pages or at the "Contact Us" link on our website. Please be sure to include a copy of your review, your name, address, phone number, current email address and the model and serial numbers for your appliance. Thanks for your feedback. Olga@Cafe

Hello- We are very sorry to hear you are disappointed in your new Coffee Maker. This is such a beautiful machine, and we really want you to be happy. There is always going to be some level of coffee ground and oils that splash back onto the showerhead lid when the maximum level of coffee grounds is used. What you want to avoid is having the coffee grounds overflow into your coffee in the carafe. Here are a few causes for overflow, and some ways to avoid it. ~ Your coffee maker comes with a gold mesh basket filter in the brew basket insert. You can use a No. 4 paper filter instead, but using both the mesh filter and a paper filter will cause grounds to overflow into the basket insert or could splash coffee grinds and residue on the underside of the lid. ~
We recommend using a medium-grind coffee, when possible. A finer grind is more likely to lead to an overflow of coffee grounds. ~ We also recommend using the scoop that comes with your coffee maker, and use a flush level of grounds. Heaping scoops can lead to too much coffee grounds and can potentially cause overflows. We hope this is helpful! If you still need to get in touch with us, please reach out to us via a private message on social media like Facebook. We hope this helps! Joyce@Cafe

Hi there, and thanks for letting us know about this situation. We truly hate to hear you’ve had a concern with the carafe not keeping coffee hot, and the coffee maker is now not brewing. We know how frustrating that must be, especially when the coffee maker is only a few months old. This isn’t the great ownership experience we want you to have. The carafe is designed to keep your coffee hot because of the vacuum sealed, thermal design. It is meant to maintain the heat of the coffee for a minimum of an hour after brewing. Notice of your dissatisfaction with the carafe will be sent to our Design team for review; we value your insight, as we always want to know what our consumers think of our models. Regarding the trouble you’ve had with brewing, you may want to check that the carafe is in place properly; the brewing will pause or not start correctly if the carafe isn’t in place. The top of the carafe needs to be engaged with the drip stop lever on the bottom of the brew basket, or the water won’t flow properly into the carafe. Disconnecting the unit from power for a couple minutes before reconnecting may also help, as this resets the electrical components. We hope that information is helpful, but if you are unable to resolve the issue we have information on the limited warranty available on page 16 of the Use and Care manual. If you think you may need to start a warranty claim, you can call 1-800-430-1757. We are happy to offer assistance any time, if you have any other concerns or inquiries. -Sarah@Café

Hi, we're sorry you're disappointed in this coffee maker. We appreciate your comments on its performance and we'll continue improving this model. Thanks for making us aware of the issue and please reach out to us on social media if you need any further assistance. -Sylvia@Cafe

Hello- We appreciate your purchase and would like to help! Please review the manual starting on page 7-11. To set the clock, push the temperature button and hold for 3 seconds. Clock illuminates on the display and the white dot on the temperature button will illuminate. To set AM/PM: Rotate the Brew/Select knob and push to select. To set the hour: Rotate the Brew/Select knob and push to select. To set the minutes: Rotate the Brew/Select knob and push to select. Please reach out to us via a private message on Social Media and we will be happy to assist you further. Thank you! Joyce@Cafe