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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 471 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-471 of 471 reviews
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    A lateral move from its predecessor

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The canon G7X Mark III includes several exciting updates from its predecessor the Mark II, including an input for an external microphone and the ability to livestream directly to YouTube. However, there are also a few key drawbacks of the camera. The biggest of these is probably the autofocus system, which is considerably slower than that of the Mark II. The internal audio for the camera is also lacking, and since there is no hot or cold shoe to attach an external microphone, it is difficult to mount. Hopefully one of the leading microphone companies will come up with a solution to this problem soon. It’s 4K abilities are also limited, especially since you cannot record sound when recording in 4K. The camera does well in low light, and is great for quick stills, but it has a ways to go in terms of video. If new firmware updates are able to improve the autofocus system and a company like Rode comes out with a good external mic that sticks to the side of the camera, this will be a great vlogging camera! Until then, I will probably continue to use my Mark II.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera Overall!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Camera. If you’re buying this for video capabilities, I recommend watching some videos on the autofocus in the last year or two and deciding if that’s worth it to you.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worst purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My friend and I have a podcast and recently started recording video. I went to the sawgrass Best Buy to purchase a good camera to do so. After it took 30 minutes for someone to come by to help us, i asked the employee if this was a good camera for filming a podcast. He seemed like he’d rather be anywhere but here, which I get but I was about to drop some money so at least act like you care, thanks. He responded by saying “for vlogging? Yes.” So feeling rushed I decided to purchase the camera. Worst decision. It stops recording after 23 minutes and has a battery life of about 40 minutes. Unfortunately none of the reviews I saw mentioned this. Don’t go to the sawgrass store if you’re expecting good customer service and don’t buy this camera if you need to film all day.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Please fix focus

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this camera and for the $750 price point I had certain expectations from this camera that were simply not met. I tested this camera both before the firmware update and after the firmware update and it still has major focusing issues. I scoured the internet looking to see if it was just me, maybe I was doing something wrong. I came up with folks having very similar if not the same problems as me with the focusing. It does not focus on subjects in a timely manner not does it keep focus. This is crucial when taking videos. I recorded 3 separate Christmas events and was disappointed with all of them. I did simple in house testing outside testing and still had focus issues. I truly believe this camera would be wonderful if they could identify and fix the focusing issues but until they do that I can not confidently use the camera for video.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AutoFocus is ABYSMAL.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I preordered a G7X Mark III after LOVING the G1X Mark III and G7X Mark II, due to the fact that it had an external mic input and uncropped 4K (the first of any Canon camera to as well I think). So the camera comes in, I pop in the battery and my SD card, go into video mode and turn on 4K at 30 fps to do a sample test in excellent lighting and the entire camera falls apart. There box is around my face making it seem like I'm in focus, but nope it's drifting everywhere and once it does lock on focus it loses the moment there's any slight movement. TLDR: On paper an excellent little compact camera at a great price compared to the RX100 VII, but the autofocus make it completely useless for video which is who this camera is targeted at.

    No, I would not recommend this to a friend
    • Brand response from Best Buy Customer Care on behalf of Canon
      Posted .

      FIRMWARE UPDATE Canon G7X Mark III Users: Canon has introduced a firmware update for the G7X Mark III, which addresses video autofocus speed, accuracy and subject detection. Please visit the product support page for the G7X Mark III on the Canon website, usa.canon.com, for download instructions.

    • Brand response from Best Buy Customer Care on behalf of Canon
      Posted .

      Canon USA’s commitment to customer satisfaction is our top priority. Based on customer feedback we’ve received, we are taking the necessary steps to provide a firmware update that can help improve video autofocus speed, accuracy and subject detection performance. This update will be available through a free download from the Canon U.S.A. website at the end of October 2019.

  • Rated 2 out of 5 stars

    The G7 Mark lll has a MAJOR flaw - No shoe for mic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many Canon cameras and currently have a G15 and an M50 plus 2 Canon camcorders. I was excited to purchase the new G7 Mark lll (although overpriced I thought) because it featured an external mic input. However, I discovered there is NO SHOE TO MOUNT AN EXTERNAL MIC! What are you supposed to do - hold the small G7 camera with one hand and a big RODE mic (or similar) with the other hand? This is an incredibly stupid design and negates one of the biggest advantages of the camera. I'll stick with my G15. With a shoe, a small Tascam stereo mic would fit on top of the camera and you could have gotten great sound with a very portable camera.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Pocket Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the updated firmware there is no overheating and the autofocus works great. While this camera won't replace my DSLR, it gets more use because I always have it with me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this camera back in november and after waiting weeks for it, best buy emails me on december 5th letting me know that they are canceling my order with no further explanation. When i called to find out why, they said they didnt have a reason amd that because its currently out of stock there’s nothing they can do. Very Disappointed!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Autofocus is Terribly Slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to the store ready to buy this camera, but thankfully I took the time to play around with it. I tested the focus accuracy and speed alone and relative to other cameras and this camera performed very bad. I wanted a small camera as a backup during travel and really wanted this to be the one, but unfortunately I’m going to opt for a more expensive point and shoot camera. I have a degree in photography and owned a studio for many years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Canceled Order!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Placed an order on November 21st and Best Buy decides to just randomly cancel my order on December 5th. Very disappointed!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after a month and can no longer return it

    No, I would not recommend this to a friend