Customer Ratings & Reviews
- Model:
- GA01919-US
- SKU:
- 11910380
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I heard this was a good streaming device; however, the one I ordered didn't work and I had to return it. Wound up buying a different brand.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Kreamer1, we appreciate you for sharing your feedback about your experience with the Chromecast with Google TV. We’re sorry to hear that it didn’t work well for you, and that you had to return it for a different device. We designed Chromecast devices with ease of setup and use, and we regret the inconvenience it has caused you. If ever you will decide to give it another try in the future, our dedicated team would be happy to help and guide you with using it effectively, and you’ll find us always available for your support concerns here: https://support.google.com/chromecast/gethelp
Errors and wifi issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a gen 1 and the ultimate/stadia one as well and this one is by far the most glitchy. Day two of owning it an error screen popped up and was on the phone with Google support for an hour. It loses internet connection daily but everything else on my wifi isn't having issues. Love the idea and it reminds me of my apple TV with the menu but after struggling with it for a month I'm back to using the ultimate.
No, I would not recommend this to a friendVery Nice streaming device
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Streaming device works perfectly no issues so far
I would recommend this to a friendGoogle Chromecast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, Google has a variety of apps to choose from.
I would recommend this to a friendGreat little device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, I can use it for streaming all my services.
I would recommend this to a friendGoogle chromecast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well with my smart tv. Easy to use and configure.
I would recommend this to a friendAudio Codec Support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio codecs such as Dolby and DTS do not work in apps like Vudu and Movies Anywhere. This is one of the few things holding this item back. Until an update/fix is released I won't be using the product.
I would recommend this to a friendBrand response from Google Team
Posted .Hi michigan19872005,
We're always appreciative of the feedback that you provide us. We're sorry to hear that Chromecast with Google TV didn't meet your needs.
Your feedback matters a lot to us as it helps us to improve our products and services. Should you have any further questions, we'd be happy to answer them if you can visit us here: https://support.google.com/chromecast/gethelp
Great Device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and works as advertised. I recommend this device to anyone seeking to cut the "cable"
I would recommend this to a friendPretty solid low cost android streaming box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good cheaper alternative if you were looking at getting the nvidia shield tv but didn't want to spend 150 bucks. It works pretty good with everything I tried. It does dolby vision, it works on my Vizio P series. Youtube works pretty well. Nice remote, but wish it had more buttons, like a dedicated play, stop keys, and wish the volume buttons were on the face and not off on the right side. But otherwise great device, good build quality.
I would recommend this to a friendMissing functions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek interface but it doesn't support some basic applications and then when you side load them in, they are severely laggy
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello AllyJames, thanks for posting your review on your Chromecast with Google TV. We're sorry to learn that your experience with your device didn't meet your expectations when it comes to applications that it supports. We'd recommend that you reach out to our support team so we can help find a better resolution for you that may improve your experience. Please contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Makes streaming easy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Puts all the streaming services at your fingertips.
I would recommend this to a friendWorks but does not have xfinity stream app
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works I guess as advertise. Had to return because App Store does not give you access to Xfinity Stream app and you can only use the app from your phone or tablet streamed to the chrome cast
I would recommend this to a friendBrand response from Google Team
Posted .Hi TroyG, thanks for letting us know about your experience on Chromecast with Google TV. We’re sorry to hear that you had to return it.
If you’re willing to try, you may still watch your favorite shows on the Xfinity Stream by installing the app on any Android mobile phone or tablet that you may have, and cast your Android screen to mirror your Android device to the TV. For a step by step guide on how to cast and mirror your Android phone, check out this link: https://support.google.com/chromecast/answer/6059461
We'll definitely look at your feedback and go back to the drawing board, since we´re always looking for ways to improve our products and services. For any other support needs you may have, our support team would be happy to assist you further here: https://support.google.com/chromecast/gethelp
Wonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!! I love the options and how easy it is to use
I would recommend this to a friendBroken after 3 months- Google sending only refurb
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in May of 2021. It worked wonderfully, we loved it. However, it completely DIED after just 3 months. Nothing happened that would explain it, no changes were made, and it was plugged into a surge protector. Just found one morning it would not longer power on, couldn't reset, couldn't do anything at all. Google is shipping a replacement out but it is a REFURBISHED device. Not acceptable at all. But now much choice in the matter. Will also require sending broken device back within specific amount of days or will be charged.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi MoPPH, thanks for posting a feedback to let us know of your issues with the Chromecast with Google TV. We’re sorry to learn that it completely stopped working, and that the replacement option is not acceptable for you.
We’d like you to know that all refurbished devices are thoroughly inspected to ensure they operate like new devices. They have been tested to make sure there are no mechanical or software issues. We can assure our replacement devices undergo a comprehensive process to ensure the highest standard of quality before they are shipped. Devices may be refurbished depending on device availability.
Also, with the Advanced Exchange option, we’ll provide you with a link to order your replacement device and it will ship to you before you need to send your defective product back.
In the rare circumstances where you have a problem with your replacement device, please contact us in the following link and we will do everything we can to make sure you have a device that works like new: https://support.google.com/googlenest/gethelp
One massive flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like nearly everything about the device except for one major flaw, stutter. The device can not adjust to match the source framerate and only outputs at 60 hz. The result, even if playing on a 120 hz screen, is that 24,25, and 50 hz content all stutters horribly. It makes most content unwatchable for me as the motion slides by, jerks backwards, then kicks back forward several times every second with one large stutter at the end of every second. Google won't reply to the issue and there is currently no fix for it. This ruins an otherwise very good product.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Mike,
Thanks for your feedback. We´re sorry to hear of the video stuttering issue you are having with Chromecast with Google TV. To get the best experience with Chromecast with Google TV, you would typically need at least a 20 Mbps broadband connection and it's most likely that the video stuttering issue could be related to a congestion in your Wi-Fi network. To check if your bandwidth is enough, try removing some of your connected devices and check if you can watch videos without experiencing the stuttering issues you reported to us. If the stuttering stops, then you may need to contact your Internet service provider to check your connection and upgrade it if needed.
If you continue to encounter the same issue, you can always reach out to us for further questions and assistance via Google Chromecast support page here: https://support.google.com/chromecast/gethelp
Google
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stream product is light weight and affordable. Check out was seamless and delivery was quick
I would recommend this to a friendNot without flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one because it stopped working after 6 weeks. Remember to turn the power off when not watching TV because I think the device will fry if you leave it on all the time.
I would recommend this to a friendNot for hotel use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Likely a good product but does NOT work in a hotel. I travel on business and could not use on hotel wifi nor my mobile hot spot.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi JoeO, thanks for leaving feedback and we appreciate that you find the Chromecast with Google TV (4K) a good device, and we hear your concerns about using it with different networks. While most home Wi-Fi networks are compatible with Google Nest products including Chromecasts, there’s a short list of network types that we don’t recommend using with Nest products. Avoid connecting to the following networks if you can. These networks may cause issues, or might not even work with your Google and Nest products at all:
- Mobile hotspots
- Guest network, open networks, or isolated networks
- DSL internet service with less than 2Mbps bandwidth
- Captive portal networks
- Enterprise 802.1x/RADIUS networks
We have help available here if you need one. And you’re always welcome to contact us at: https://support.google.com/chromecast/gethelp
Memory Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this for several months and I liked the bright beautiful picture. Then I started to have problems with a spinning symbol in a major streaming video app and not loading. Maybe an update or something caused it. Rebooting seemed to help, but then it happens again. Also seems short on memory for downloading apps.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, David. Thanks for sharing your feedback about the Chromecast with Google TV (4K). We’re sorry to hear that your experience with its performance, and its storage capacity, is less than ideal.
A range issue or wireless interference can cause your Chromecast to have performance issues. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Chromecast and your router as these items could block the connection. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282
We also suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. Here’s how:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following the steps here: https://support.google.com/chromecast/answer/6254654
We’ll share your feedback, about the storage capacity, with the right team for future improvements. If the performance issue persists, please don’t hesitate to contact us here and we’ll do our best to help: https://support.google.com/chromecast/gethelp
Needed a reset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about two weeks then remote stopped working. After I wasted two batteries, a search on the internet instructed how to reset it. It now works fine...so far.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there Boomer, thanks for sharing your experience with us. We're glad to hear that your Voice Remote is working now and we appreciate that you tried to troubleshoot the issue by yourself. If you encounter any issue in the future, please do not hesitate to contact us. Our support team would happily assist you with any support needs you may have on Chromecast with Google TV. Simply visit us here: https://support.google.com/chromecast/gethelp