Customer Ratings & Reviews

Hi Rock,

Thanks for your feedback. We’re sorry to hear of the connectivity issue with your Chromecast with Google TV.

If you’re willing to try, we recommend connecting the Ethernet adapter for your Chromecast directly to your router, to see if you will get a connection.

You may also want to try some troubleshooting steps below to see if your Chromecast can connect via Wi-Fi connection:
- Move your router to within 20 feet of your Chromecast.
- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Chromecast device.
- Check for possible congestion with your Wi-Fi network.

We´re here to help, and we may need to have a look at the issue you have in order for us to come up with a resolution. Please feel free to reach out to our support team here:
https://support.google.com/chromecast/gethelp

Hi there, Joseph. Thank you for choosing Chromecast with Google TV (4K) as your streaming device of choice. Your device comes with Google TV platform that provides intelligent suggestions across all streaming apps based on your interests and what’s currently trending. If you have questions and other concerns, please reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hey yamete, we appreciate the feedback you provided about the Chromecast with Google TV (4K), and we hear your concerns about the voice remote. We understand that having the remote in black color can be ideal for you, and we’d be happy to share this information with the right team for future improvements. We hope you’re making the most out of its rich features, and if you find yourself in need of any assistance, here’s where you’ll find us ready to help you: https://support.google.com/chromecast/gethelp

Hi Ibmxx, thanks for being a loyal advocate of Google Nest products. We're sorry for the poor experience setting up Chromecast with Google TV. We'd like to help you with your concerns and see how we can provide you a better experience. Our support team would be happy to isolate the issue with you by simply reaching out to us here: https://support.google.com/googlenest/gethelp

Hi Mark,

We appreciate your feedback. We understand that you’re having issues with the audio settings and playing Amazon prime contents with your Chromecast with Google TV.

For you to enjoy true Dolby Atmos surround, you would need to ensure that the TV, audio receiver and the actual content are capable of Dolby Atmos surround. We advise to check the format of the video content you are attempting to watch. There are some 4K video contents that use 5.1 surround sound. And there are also videos that are true Dolby Atmos surround. The Chromecast with Google TV is capable of handling Dolby Atmos surround sound but it will adapt to whatever audio format the content has.

Regarding Amazon prime, we'd love to learn more about your concern so we can provide you with the best possible options and improve your experience. Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp

Hi cordcutter,

We appreciate your feedback. We recommend trying out a few other features with your Chromecast with Google TV that might pique your interest:
- Easy access button to the Google Assistant on your Voice Remote.
- Google TV organizes movies and TV shows from all of your favorite services into a single screen.
- Get personal recommendations based on content you enjoy.
- Ask for a specific title or search by mood, genre, actor, and more by simply asking the Google Assistant, ¨Hey Google! What should I watch?¨ or ¨Hey Google! Find action movies.¨.
- Cast from thousands of compatible Android and iOS apps directly from your phone, laptop, or tablet.
- And mirror your Chrome browser tab to your TV.

We'd be more than happy to assist you should you have more questions about your Chromecast with Google TV. Be sure to contact us when you visit us here: https://support.google.com/chromecast/gethelp

Hi there, thank you for sharing your review with us. We're sorry to hear that your experience with the Chromecast with Google TV has been frustrating. We appreciate your feedback here as we’re always looking for opportunities to improve our products and services. This helps us improve the experience of our users like you in the future. If you have other concerns or additional feedback that you'd like to share, you can check the link here on how to submit your feedback from your Google Home app: https://support.google.com/chromecast/answer/6292231

Hi there GrandpaPCBaby, we apologize for any issue you may be having with the connection drops and scrambled image on Chromecast with Google TV and your 2019 Sony Bravia. Your Chromecast with Google TV device comes with a limited one year warranty from the original purchase date. And, if you´re willing to try, please consider contacting our support team and we'll do our best to help you with your concern. Please reach out to our support team by visiting us at the Google Chromecast help page using this link: https://support.google.com/chromecast/gethelp

Hi there, thanks for sharing a review about the Chromecast with Google TV. We’re sorry to hear of your poor experience with having multiple accounts

You can manage your accounts on your Google TV with the remote, so you can sign in to services with multiple accounts. From the Google TV home screen, in the top right, go to the user profile picture or initial and select Settings. Go to Accounts & Sign In. You can use other accounts on Google TV apps like YouTube, but recommendations on the Google TV home screen are based on the primary account's activity. You may see this support link to learn how to manage accounts on your Google TV: https://support.google.com/googletv/answer/10050564

Our support team is always here to help improve your experience. You may visit us anytime at the following link if you need further assistance: https://support.google.com/chromecast/gethelp

Hi Swizzy, thanks for taking the time to share your feedback. We're sorry for the trouble that you have with your Chromecast with Google TV. When your Chromecast with Google TV slows down, buffers, keeps on loading or becomes sluggish, restoring it to its factory settings might be of help.

See this step by step guide on how to do a factory data reset on your Chromecast with Google TV.

With the Chromecast Voice Remote
- In the upper right of your TV screen, select your profile and then Settings .
-Select System and then About and then Factory Reset.

From the Chromecast device
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast.
- The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.

If you still experience the same issue after doing the reset, we'd like to take a look at your Chromecast and help you improve your experience. Please feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hello there, DonL. We appreciate your feedback and we’re sorry to hear about your concerns with the Chromecast with Google TV (4K). We care about your experience, and we’re always here to help. Please tell us more details about your issues with using the device so we can find a better resolution for you. You can reach out to our team of specialists for immediate support on our Google Chromecast Help page here: https://support.google.com/googlechromecast

Hi KKIM, thanks for sharing a review to let us know of your experience with using the Chromecast with Google TV, and we’re sorry to learn that it’s less than ideal for you.

You can try managing your ads on your Chromecast with Google TV by following these simple steps:

Opt out of ads presentation:
- Go to Settings.
- Select Privacy.
- Select Ads.
- Select Opt out of ads presentation.

Your input helps us better understand our customers’ preferences and needs, and we’ll share this to our products team as we’re always looking for ways to improve our products and services. You can also send feedback through Google TV settings by going to Settings > Help and Feedback for anything that you wish to share. And if there’s anything we can assist you with, please let us know anytime here and we’ll do our best to help: https://support.google.com/chromecast/gethelp

Hi Moshi,

We appreciate your feedback. We´re sorry to hear of the connectivity issue with your Chromecast with Google TV.

You may also want to try some troubleshooting steps below to see if it may be helpful in fixing the issue:
- Move your router to within 20 feet of your Chromecast.
- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Chromecast device.
- Check for possible congestion with your Wi-Fi network.

And if you´re willing to try, we recommend connecting the Ethernet adapter for your Chromecast directly to your router, to see if you will get a connection. Learn about the Ethernet adapter for Chromecast with Google TV here: https://support.google.com/chromecast/answer/6178505

If the issue remains, then we may need to have a look at the issue you have in order for us to come up with a resolution. Please feel free to reach out to our support team here:
https://support.google.com/chromecast/gethelp

Hi KazPro, thanks for giving us time to share your feedback about the Chromecast with Google TV, and we’re sorry to learn of your issue with audio lag when going through your AV receiver.

If you're having an issue using AVR in conjunction with Chromecast, you’ll need to first add your AVR so that you can use the Chromecast remote buttons for volume control, power, and input. Then, on the Google TV settings, toggle on the Match content dynamic range, under Display and Sound. Then adjust the sound format, by referring to the steps below:

1.Select Advanced sound settings.
2.Select Format selection.
3.Then select between Automatic, Never, or Manual to choose formats from available formats. Under the various sound settings range, toggle the buttons to either on or off. For example, Dolby Atmos in Dolby Digital Plus, AAC, Dolby Digital.

If the issue persists after configuring the Advanced sound settings, we’d like to have a closer look at what may be the cause of this. We’re hoping we can learn more about your experience and we’ll do our best to help you, here: https://support.google.com/chromecast/gethelp