Customer Ratings & Reviews
- Model:
- GA01919-US
- SKU:
- 11910380
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Works fine until glitch comes up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably defect product during manufacturing. Sometime it glitches and showing blue screen. I need to restart the device manually to fix this (temporarily works, but still show up again). I will bring this to the store as suggested by the live chat agent I talked earlier.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, DandyYW. We appreciate your feedback on Chromecast with Google TV (4K), and we're sorry to hear about your experience with its performance. If you find yourself in the same situation with your replacement device, let us know by visiting us anytime so we can continue our investigation, here: https://support.google.com/chromecast/gethelp
Save your money until they fix. This is why Google
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, no instructions on setup. First thing you will notice, is is probably the worst remote control you will ever use. It is very slippery and the buttons are in awkward position, and when you try to use the buttons to input information, sometimes 2 letters are selected, and good luck trying to open for the batteries. Called Google when the installation failed. Hour on the phone with Google, who did not have any better luck. The next day I tried again, finally got a connection, but remote kept freezing. Reset to factory settings again. It setup gave me the home screen, When I tried to turn the Google TV on later, it would not turn on for twenty minutes. On the phone with support again, reset again. Suggested I use voice to turn on search, no luck, finally after another reset, I gave voice command ofr music, pandora came on and started playing music. Support said to tell chromecast to turn off music by saying stop. Music would not stop, support suggested open youtube. Opened youtube and music kept playing. Support said it may be remote, but to send a replacement support said I had to reset again. I just told then when they fix this item I may try again later. PS I was told this item won't work with AV receivers, which makes it more or less useless.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi alie80, thanks for sharing your feedback with us. We apologize for the poor experience with your Voice Remote, and for falling short on your support needs. We can only imagine how inconvenient this experience may be for you.
We’ve taken a note of your feedback and we’ll make sure to pass it along to the right team since we’re always looking for ways to improve our products and services. In the meantime, we’re hoping you give us another opportunity to work with you and improve your experience on Chromecast with Google TV. You’re more than welcome to reach out to our support team once more here: https://support.google.com/chromecast/gethelp
Chromecast tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best chromecast I have used. Easy to setup.qoild recommend
I would recommend this to a friendLimted functionality interface is too messy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expect much more but this feels like a beta product I brought to get nest doorbell notification but found out I couldn’t login to the nest app
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Boxboy,
We appreciate your feedback. We're sorry to hear that Chromecast with Google TV didn't meet your expectations.
Your feedback matters a lot to us. We'll make sure to pass this along to the right team as it helps us to improve our products and services. Should you have any further questions, we'd be happy to answer them if you can visit us here: https://support.google.com/chromecast/gethelp
very cheap quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had lot of issue with this one. even now I have to factory reset the system every now and then otherwise it wont work
I would recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for posting a review, and we’re sorry to hear of your poor experience due to a lot of issues with using the Chromecast with Google TV. We can imagine how difficult it can be having to reset it every now and then, and this is not the kind of experience we want to share with you. We’d like to investigate the reasons behind this so we can figure out a way to help you best. We suggest getting in touch with us here for troubleshooting guidance: https://support.google.com/chromecast/gethelp
Stay away it keep search for wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad product it keep disconnect and find wifi. I got no problem for fire tv but this Google is the worse.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Adam, thanks for taking the time to share your feedback. We’re sorry to hear that you’re experiencing connectivity issues with your Chromecast with Google TV.
For connectivity issues, it may be related to both the limited bandwidth caused by a congestion of your network or a possible interference. We recommend trying out the following:
- Remove some of your connected devices to free up some bandwidth space and test if you will experience the same issue. Chromecast typically requires a high speed Internet connection of at least 20 Mbps. If you verify congestion, we suggest contacting your Internet service provider for resolution.
- Check for possible signal interference. Placing Chomecast in a direct line of sight to your router and away from other possible sources of interference like a refrigerator, microwave oven, etc. might improve signal reception.
If the issue still persists, we may need to take a closer look at your device. You can contact our support team anytime using this link: https://support.google.com/chromecast/gethelp
good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a fair device for streaming and connecting to
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi WWww, we appreciate you for choosing Chromecast with Google TV (4K) and for sharing your feedback here. If you need any assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Not So Good For Me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it is a good product but I had trouble with it. I went with the firestick.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Gran7! Thanks for the feedback and we appreciate that you find the Chromecast with Google TV (4K) a good product. We’re sorry to hear it didn’t go well for you, and we understand that you went to a different streaming device. If ever you have questions or concerns about the Chromecast with Google TV, should you want to try it again the future, we’d be happy to provide you with services and assistance, and you’ll find us available here: https://support.google.com/chromecast/gethelp
Setup is a pain, device crashed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is not as fluid as you would expect also the device crashed and had to be setup again days after intial configuration
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Mattykinsx, we appreciate your feedback. We´re sorry to hear that your Chromecast with Google TV crashed.
If you´re still experiencing the same issue, we recommend resetting Chromecast with Google TV to try and fix the issue. Keep in mind that resetting Chromecast will erase all data and that you may need to set it up again. To reset, simply follow the steps below:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
If the resetting doesn't help out with the problem, please feel free to get in touch with our specialists here: https://support.google.com/chromecast/gethelp
Utube tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got sick of direct tv, costly and they don’t have the nfl package
I would recommend this to a friendSoftware glitches. Unable to help me.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice OS I have has issues when turning on sometime gets a black screen and can't get it out of that until I cut the power and it got to the point that al teast I have to do that 1 or 2 times a week. Call them and they blame the TV but I have an amazon firestick and does not do that, it is a glitch on the software, because I tried with another chromecast and same result. I have to stick woth the firestick due chromecast not working as efficiently compared to the chromecast.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there. Thanks for letting us know about your inconvenience. We want to give you the best experience possible with your Chromecast with Google TV (4K). This link has some troubleshooting steps that might help you : https://support.google.com/chromecast/answer/6345122?hl=en-ID&co=GENIE.Platform%3DiOS&sjid=15337338484986080986-NC
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy a fire stick instead. Some apps not supported but casting to tv works
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Sandy. We appreciate you for sharing your review. We're sorry to learn that your experience on Chromecast with Google TV (4K) was less than ideal when it comes to the apps you want to use with the device. Your Chromecast has more than 6,500 apps you can use with the device. Please reach out to our support specialists so we can enhance your experience and help you with finding a better resolution for the apps you want to use. You can reach us on our Google Help page here: https://support.google.com/chromecast/gethelp
Not what I expected from Google.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak signal on 5G network, drops connection regularly, even right next to the router. 2.4G is too busy in my neighborhood and equally bad despite strong signal. A Unfortunately I didn’t install until after Best Buy’s return policy as I awaited a new tv, due to the fact that the tv Best Buy supposedly had I. Stock at my local store was not there the day I went to pick it up. Tried with Google ‘customer service’ and after hours of chats and phone calls and being redirected to yet another person telling me to reset, restart, try on a different TV, bla bla, I’m told to send it back to Google and they will send me a replacement B stock. What a horrible experience with Google. I can only hope someone at Best Buy who understands what a hassle Google is will see this and offer to exchange. It is useless. Now using my TV apps. Live and learn. My old chromecast downstairs has stronger signal than this.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for sharing a review about your Chromecast with Google TV. We apologize for falling short of your support needs. We’re hoping you can give us another opportunity to improve your experience. Please reach out to our support team once more: https://support.google.com/chromecast/gethelp
chromecast: no blast.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what separates it from the firestick. I got it to synch with my nest. It works well just not blown away.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi goLamb, thanks for leaving a review here about the Chromecast with Google TV, and we’re glad that it works well for you. We hope you’re enjoying the Google TV experience. And if you ran into any challenges with its performance and features, please let us know anytime and we’ll gladly help you: https://support.google.com/chromecast/gethelp
Okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan of this product but it's okay.......
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, AntoineW. Thank you for sharing your sentiments on Chromecast with Google TV (4K). We appreciate your feedback and have taken note of it. We're here to help with any concerns you may have and help you explore what else the device can do to improve your overall experience. Feel free to contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp
Fine but super limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It honestly is pretty disappointing. Not Best Buy’s fault, the product is as advertised. Its capabilities are just super limited. I wish Google would expand the apps they offer so you could use this to do more things beyond just streaming.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Michael. Thanks for sharing your feedback on Chromecast with Google TV (4K). We’re sorry to hear that your experience didn’t meet your expectations. We’ll pass this information along to the right team to work on our product’s usability, reliability and use of various features. If you run into any support concerns that need our attention, simply visit us at the following link and we’ll gladly help: https://support.google.com/chromecast/gethelp
Not easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm good at setting up streaming devices but this one took me for a ride. Set up had to be done twice, would not work on a hdmi splitter.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi,
Thanks for your feedback. We're sorry to hear of the difficulty you have setting up your Chromecast with Google TV.
The issue may be related to the HDMI splitter and/or HDMI cable that you are using. We recommend using a 4K capable HDMI splitter and capable to connect your TV with the Chromecast with Google TV. If you still encounter the same issue, then we may have to learn more about what may be causing it. Please reach out to our support team so we can help you help you further here:
https://support.google.com/chromecast/gethelp
Pray you don't have issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this device in July of 2021. In January 2022 it began having issues streaming. Under settings it says the connection to wifi is "Excellent", but when you try to stream it just sits and spins until it says "No Internet Connection". Can stream just fine with any other PC, tablet, or phone in the house. Restarted the network and Chromecast and no improvement. Ran a speed test from my Google Home Wifi app and it says the connection to the Chromecast is running at 48kbps. Then tested the connection to my ISP and am at over 200Mbps. So something is goofed up with the wifi signal. When it worked it was great. Would have given it 5 stars when it worked. Dropped to 1 star because it is impossible to get support from Google. When you try to contact them you get stuck in a loop going back to the same article over and over again.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Sweeperq, thanks for sharing the details of your feedback about the Chromecast with Google TV, and we’re sorry to hear of your poor experience with its connectivity.
We suggest the following steps that might improve the connectivity of your Chromecast:
- If you have a dual band router, try setting up your Chromecast on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network. Removing some of your connected devices may relieve network congestion.
- Check for possible interference as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Chromecast closer to your router to get better signal reception from your router.
- Restart your Chromecast and your Wi-Fi router. Unplugged the devices from the power outlet. Leave them unplugged for at least a minute before plugging them back in.
We also suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. See the steps below:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following this step by step guide here: https://support.google.com/chromecast/answer/6254654
If additional help is still required after trying the steps above, we recommend contacting our support team using this link: https://support.google.com/chromecast/gethelp
Work in process
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Concept is good. Execution not yet. Netflix retracted they cooperation with Google TV and the data doesn’t sync anymore. Back to work
I would recommend this to a friendBrand response from Google Team
Posted .Hi Austenite,
We appreciate your feedback on your Chromecast with Google TV. We're sorry to hear of the sync issue you have with your Netflix account.
It's most likely that the issue with your Netflix account is app related. We recommend trying some helpful steps below to fix the issue:
- You may try to uninstall and reinstall the Netflix app to see if it might fix the issue.
- If the first step doesn't fix it, then you can reset both your Chromecast with Google TV and Voice Remote using the step by step guide here:
To reset the Chromecast:
1. Go to Settings.
2. Select System.
3. Select About.
4. Select Factory reset (this is the third option on the About screen).
5. Select Factory reset again, then Erase everything to confirm.
To reset the Voice Remote:
1. Check that the batteries in the remote have remaining charges.
2. Remove the batteries from the remote.
3. Press and hold the Home button Voice remote home button.
4. While holding the button, reinsert the batteries.
5. Hold the button while the LED light is solid.
6. When the light starts pulsing, release the button.
You can always depend on us for your support needs. If you´ll need further assistance, feel free to contact us at the Google Chromecast support page here: https://support.google.com/chromecast/gethelp
Decent Streaming Device
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the Firestick is faster and less laggy. Hopefully the next gen will improve on responsiveness.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi ReadyPlayerOne, thanks for your honest feedback about the Chromecast with Google TV, and we're sorry to hear of your poor experience with its performance. We suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. Here’s how:
- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following the steps here: https://support.google.com/chromecast/answer/6254654
If the issues persist, we’d be happy to have a closer look and guide you with further troubleshooting. You can communicate with our support team anytime at: https://support.google.com/googlenest/gethelp