Customer Ratings & Reviews
- Model:
- GA01919-US
- SKU:
- 11910380
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Finally Atmos pass-through!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned all the prior Google Chromecast, but none of them had support for True Atmos pass-through. As soon as I heard that this new version would have it I picked it up and have been enjoying it ever since. The only negative thing is that there are some quirks in it were I would have to unplug it and replug it for it to pull up the main screen on my Samsung TV, I'm sure that will be resolved in a future software update.
I would recommend this to a friendBest smart device
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For those who need covert there's tv As google tv.
I would recommend this to a friendDecent software hampered by poor hardware.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned a classic Chromecast for years now. I purchased the new Chromecast 4K as soon as it came out. The user interface is decent when it works. The video quality is great and an obvious improvement over the classic Chromecast HD. Unfortunately, the WiFi repeatedly disconnects even as my old Chromecast in the same room stays connected. Sometimes an app will stall requiring a reboot of the Chromecast. The remote stopped working entirely after a week, and would not respond to repairing attempts. After two months, the Chromecast no longer boots and I have the orange light of death. Making a warranty claim with Google is a painful process. I spend my days troubleshooting tech, and I generally want my home to Just Work. I've switched to a small Linux PC with 4K output (Intel NUC) and I'm very happy with the quality and stability. tl;dr: It looks great but it was not worth the time I spent troubleshooting it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi NetworkEngineer,
Thanks for your feedback. We're sorry to hear that your Chromecast with Google TV no longer boots after using it only for a few months.
Your Chromecast with Google TV comes with a limited 1 year warranty.
If you haven't contacted our support team, we recommend reaching out to so that we can assist you further. We're hoping you will give us another chance to improve your experience here: https://support.google.com/chromecast/gethelp
Thanks Google..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really slow, even after updating. Very dissatisfied.
No, I would not recommend this to a friendChromecast is Awesome but the remote is TERRIBLE!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the menu layout and functions of the Chromecast. Seeing all my options from ally of my streaming subscriptions on the main menu is awesome! But the Bluetooth remote is TERRIBLE!!! It consistently unpairs (if that is a word) from the Chromecast and TV and I have to use the Android TV app on my phone to re-pair the remote. I would not recommend until Google has fix the issue with the remote.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi CB716, thanks for reaching out. We’re glad you loved the menu layout and functions for Chromecast with Google TV. However, we do apologize for the poor experience with the Bluetooth pairing issue.
If you’re willing to try, here are some suggested steps that may be helpful with the Bluetooth pairing issue:
1. Check for Chromecast remote updates under Google TV settings, Remotes and Accessories.
2. Perform a factory reset on the remote. In the upper right of your TV screen, select your profile and then Settings. Select System > and then About > and select Factory Reset.
3. Pair Voice Remote with Chromecast and perform the following steps below after pairing:
- Check that the batteries in the remote have remaining charges.
- Remove the batteries from the remote.
- Press and hold the Home button Voice remote home button.
- While holding the button, reinsert the batteries.
- Hold the button while the LED light is solid.
- When the light starts pulsing, release the button.
If your Voice Remote still disconnects from Chromecast with Google TV, we recommend contacting our support team for further isolation and troubleshooting here: https://support.google.com/chromecast/gethelp
YouTube kids
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use the full version of YouTube kids app on this device.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, TeganB. Thanks for reaching out. We're sorry to hear that you're experiencing this issue on Chromecast with Google TV (4K).
Some app issues can be related to the subscription issues as well. You may want to try logging in to another Chromecast device, mobile phone or tablet device to see if you will experience the same issue. However, if the app issue you're experiencing doesn't seem to be related to your YouTube Kids subscription, then we recommend resetting Chromecast with Google TV (4K) to try and fix the issue. Keep in mind that resetting it will erase all data and that you may need to set it up right after the reset process. To reset, follow the steps below:
With the Chromecast Voice Remote:
- On the top right of your TV screen, select your profile and then Settings.
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
- When the LED light turns solid white, release the button, and the Chromecast should then reset
If you still need further assistance, we recommend contacting our support team for additional help here: https://support.google.com/googlenest/gethelp
Need to add Chrome Browser
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for old TV without Smart features, missing Chrome Browser. Little bit pricy compare to other Android TV sticks.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi HobbyGuytoday, thanks for sharing your experience. We’re sorry to hear that Chromecast with Google TV didn’t meet your expectations.
We appreciate your feedback as we're always looking for ways to improve our products and services. If you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/chromecast/gethelp
A Long Way To Go
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the Apple TV 4K, Chromecast has a long way to go. I purchased this originally because I was looking for a product that easily connected with the rest of my Google setup. I ended up returning it because I did not enjoy the set up, user interface or overall quality. I will consider trying Chromecast again if Google works on improving these issues.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Wrigley, thanks for sharing your review. We're sorry to hear that you had to return your Chromecast with Google TV and that your experience with the overall performance of the device didn't meet your expectations. We appreciate your feedback and know that we'll relay this to the right team for future improvements. If you have other questions about the Chromecast with Google TV in the future, please don't hesitate to reach us on our Google Help page here: https://support.google.com/chromecast/gethelp
Showtime App issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product because it was verified by HBO MAX. HBO Max worked fine. However, when I used the free promotion for Showtime offered by Best Buy, the experience was horrible. When trying to view the Showtime show "Your Honor", the Showtime 30 sec pre show advertisement played an then I got a playback error several times and finally was able to see Episodes 1 and 2. But other shows also had the same issue. Neither Chromecast support nor Showtime support could diagnose or solve this issue. So I had to cancel Showtime via the Best Buy promotion and had to pay full price vis my cable provider. Other issues: Fast forward or fast reverse requires pushing the top of the circular control, then highlighting the play and/or forward or back symbols. There is no smartphone app that allows typing in user id and passwords or search. These were expected functions bases on my use of ROKU sticks
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi streamboy,
Thanks for sharing your feedback with us. We´re sorry to hear that our support team was not able to fix the issue you have playing Showtime on Chromecast with Google TV.
If you would like us to take a look at the issue further, then you may reach out to our support team again. While the issue may be isolated, we'll do our best to help you here: https://support.google.com/chromecast/gethelp
Not bad but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for streaming. Still I prefer the amazon 4k fire stick over the Google TV.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi FIRESTICKWAYNE, thanks for your feedback. We're sorry that your expectations for Chromecast with Google TV fell short. We're always working to improve our products and services, and your feedback goes a long way.
We’d be happy to answer any questions you may have. You’re more than welcome to reach out to us here: https://support.google.com/chromecast/gethelp
Device is always having to buffer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device buffers often. I bought the ethernet adapter so it is hard wired into router but it did not help. I don't believe its a network issue. Seems to be hardware or software issue. I have Roku Ultra and Apple TV 4K and they hardly ever need to buffer when wireless and never buffer when hardwired to router with ethernet.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Derek,
We appreciate your feedback. We're sorry to hear about the connection issue of your Chromecast with Google TV.
If your device is randomly disconnecting from your Wi-Fi network, we recommend performing a factory reset. Here's how you can do it:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED will start blinking yellow.
- When the LED light turns solid white, release the button and the Chromecast will then reset.
We understand the poor experience you had with your Chromecast device and we would like to take a look and understand what's causing the issue. This will help us find a resolution we can offer you to improve your experience. Feel free to reach out to us here: https://support.google.com/chromecast/contactflow
Big Improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A huge improvement over the previous Chromecast Ultra. No more random crashes or the TV losing connection to the device. The loss of the physical ethernet port so far has not been a problem with streaming 4k YoutubeTV.
I would recommend this to a friendLoses connection to wifi easily. Otherwise fantast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the speed of navigating around the apps and the ease of use but it has a really hard time picking up the wifi signal. While my computer and phone have no problem streaming I always lose connection with the chromecast especially while using hbomax and crunchyroll. Hopefully it can be fixed in the future with some kind of patch
I would recommend this to a friendBetter than yesterday.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user interface is a huge learning curve. Also doesn't display OTA channels in the line up to choose from.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Svenkatr1, thanks for sharing your feedback with us. We're sorry that your experience has been less than ideal.
You can check more info on over the air channels or live TV with this help page article:
https://support.google.com/chromecast/answer/10115137
If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/chromecast/gethelp
Chromecast with Google TV - Not for me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Chromecast with Google TV on the basis of a Wirecutter review. The Best Buy return policy expired yesterday, but if it hadn't, I'd be sending it back. First, the Wirecutter review highlights the Chromecast's home screen feature that gathers the shows you are watching. What it actually does is post the shows you've watched most recently, and in my experience, it doesn't work with all platforms. It seems to favor Netflix, Apple TV, HBO. I suspect these platforms are paying for the privilege. Second, in print the Chromecast supports ATMOS, but I couldn't make it work. Yesterday, I spent 90 minutes in a chat and phone call with a support specialist at Google and they couldn't fix the issue. In any case, the dimensionality of the Chromecast surround isn't nearly as good as the ATMOS on my Roku. Third, every few days, the volume control on the remote would stop working. It could be remedied by unplugging the Chromecast for a minute and rebooting it. Maybe I just got a lemon, but buyer beware.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi TimW, thanks for sharing your experience. We’re sorry to learn that you’re having issues with Chromecast with Google TV, and that our support fell short in providing the help you needed.
Your feedback is important to us, and we’d like to help you the best way possible. We’re hoping that you give our support team another chance to improve your experience. Feel free to contact us anytime here: https://support.google.com/chromecast/gethelp
Volume is loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume seems to be loud when you start it up as in screen mirroring and also YouTube, also when changing channels.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Showtimecm,
Thanks for sharing your feedback with us. Sorry you ran into some volume issues with your Chromecast with Google TV.
We'd like to know more about this issue, so that we can work to isolate the issue and perform the troubleshooting necessary on your Chromecast with Google TV. We're currently available to assist you, please reach out to us here: https://support.google.com/chromecast/contactflow
Wouldn’t buy again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work after a while. I keep un plug-in to work
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, Joshing. Thanks for sharing your feedback. We’re sorry to hear about your experience with the Chromecast with Google TV (4K). We’d like to learn more whether your concern is caused by the device, connectivity, or other environmental factors. Please contact us anytime and we'll do our best to help you , here: https://support.google.com/chromecast/gethelp
Did the job
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't set up without a phone or tablet. Never got to really use it due to that reason.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Keturah, thanks for taking the time to share your feedback. We regret to hear that you won’t be able to set up your Chromecast with Google TV.
All Chromecast devices require a TV with High-bandwidth Digital Content Protection (HDCP) 1.3 or higher built-in. Also, an Android phone or tablet running Android 6.0 or later, iPhone or iPad with iOS 12.0 or later. Here’s the link for complete requirements for Chromecast devices: https://support.google.com/chromecast/answer/7022492
Your feedback is important to us, as it will greatly help us in improving our products and services. We’ll also make sure to pass the details of your feedback to the right team. If you need help, our support team is always available. Please feel free to contact us anytime here: https://support.google.com/chromecast/gethelp
Awesome solution to replace a tv box.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect to stream Xfinity shows without having to have to pay 10 bucks a month for an extra box and have cables running everywhere. Paid back in 4 months. Also high image quality (4K) to fully use my tv definition.
I would recommend this to a friendChromecast Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have a YouTube TV button.. Internet buffering seems to be slow at times compared to other devices I have used.
I would recommend this to a friendBrand response from Google Team
Posted .Hi thoffy1,
Thanks for sharing some insights. We're sorry to hear of the performance issue with your Chromecast with Google TV.
Your Chromecast with Google TV was designed to provide you with a smooth experience. We recommend on trying out the troubleshooting steps below to see if the issue could be related to factors other than your Chromecast device:
- Ensure that your Chromecast is connected to your 5 GHz Wi-Fi network.
- Remove other connected devices on your Wi-Fi network and see if you will still encounter the same issue. Should you verify congestion, then we recommend contacting your internet service provider for resolution.
- We recommend a Wi-Fi network with 25 Mbps download speed that can ensure smooth 4K experience.
- If it does not work, you may try restarting your Chromecast by going to Settings > System > Restart.
- If it's still unresolved, perform a factory reset on the Chromecast with Google TV:
a. While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light turns into a flashing red light.
b. Once the LED light turns blinking white and the TV goes blank, release the button. The Chromecast device will begin the reboot sequence.
If you need more help, please feel free to contact us so we can improve your experience here: https://support.google.com/chromecast/gethelp