Customer Ratings & Reviews
- Model:
- GA01919-US
- SKU:
- 11910380
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
defect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My library boxes with titles would stay black or dark gray for a long time so you could not pick them to watch them. It work like it was 10 years old even though it was only 3 weeks old. The first 2 weeks it worked fine.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, KevinO. Thank you for sharing your review on your Chromecast with Google TV (4K). We're sorry to hear that you're experiencing some difficulties with making the device to function as intended. It's important to us that we provide you with the best help possible and identify the cause of the issue. Our dedicated team of specialists are standing by to lend a hand and improve the performance of your device. You can contact us on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
No 4K picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get this to display 4K. Everything I watched was scaled to 1080p. Worked great otherwise.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Tom215, thanks for leaving your feedback about the Chromecast with Google TV. It’s unfortunate to hear that you couldn’t get it to display 4k.
To ensure you get the best experience, we recommend checking if your setup meets the following requirements:
- A mobile phone or tablet running Android 6.0 or later, or iPhone or iPad with iOS 12.0 or later version.
- An active Gmail account. You may encounter issues using a G-Suite account.
- Ensure that you have an updated version of the Google Home app.
- A high speed Internet connection of at least 20 Mbps. Mobile hotspots and Captive portal networks are not compatible with Chromecast devices.
- A strong Wi-Fi network connection.
- A TV with High-bandwidth Digital Content Protection (HDCP) 1.3 or higher built-in. HDCP 2.2 is required to support 4K content. Most televisions that are five years old or newer and have HDMI ports will have at least one port that supports HDCP 2.2.
- You may follow the set up guide for your Chromecast with Google TV here: https://support.google.com/chromecast/answer/10109990
If you’re willing to work with us for a closer look, please visit us anytime here and we’ll gladly help you: https://support.google.com/chromecast/gethelp
No google play access.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a bad device, but its locked out from the google play store which defeats the purpose of getting this device.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi HooksettTechDude,
Thanks for sharing your feedback with us. We're sorry to hear that Chromecast with Google TV didn't meet your expectations.
We'd love to learn more about your concern so we can provide you with the best possible options and improve your experience. Please feel free to reach out to us here: https://support.google.com/chromecast/gethelp
Good UI, Bad WiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love using this device when it works. The problem is that the WiFi disconnects frequently. I have to reset my router, modem and Chromecast multiple times before it will work again. The irritating part is that the unit says the WiFi is connected successfully, when it is actually not connected. I hope that can be fixed through a software update. I would not recommend this product as is.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi AdamH,
Thanks for telling us about the connectivity issue with your Chromecast with Google TV. Although it was a great idea to reset your modem, router and Chromecast, we're sorry to hear that you had to try it multiple times without fixing the issue.
Connectivity issues are always related to the bandwidth congestion of your Wi-Fi network. We recommend removing some of the connected devices in your network to free up some bandwidth space. You may then try using your Chromecast and check if you will still encounter the same issue. If the issue gets resolved, then you may need to contact your Internet service provider to check your Internet bandwidth and upgrade it if needed.
Your Chromecast with Google TV comes with a limited 1 year warranty from the date of purchase. If the issue is still persistent, feel free to contact us and we'll do our best to provide you with a better experience by visiting us here: https://support.google.com/chromecast/gethelp
Returned it, wasn't as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are a single person household, this would probably be a great streaming device. But it didn't work good for me because its difficult to switch user profiles and if your spouse starts watching on your accounts. It will start recommended shows of no interest to you. I bought two of these and returned them.
No, I would not recommend this to a friendPrefer Apple TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well at first and does not keep tv screen powered in now. Just okay, I like the Apple TV more.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Scotty, thanks for posting your feedback. It’s unfortunate to learn that your experience with Chromecast with Google TV was less than ideal. Your feedback matters a lot, as we're always working to better understand our customers’ needs and expectations. For further assistance, feel free to contact our support team. We’d be happy to help and improve your experience here: https://support.google.com/chromecast/gethelp
GooGoo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as a google chrome cast ultra so I am disappointed with this product
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi PS4Headset, thanks for taking the time to share your feedback. We’re sorry to learn that Chromecast with Google TV didn’t meet your expectations. We're always working to understand our customers' needs and expectations so that we can improve our products and services. If you have any questions or concerns, you can reach out to us anytime. We’d be happy to help you here: https://support.google.com/chromecast/gethelp
Just another streaming device
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product cuz wanted to use my spectrum app come to find out tbey didn't have it
I would recommend this to a friendBrand response from Google Team
Posted .Hi Cris83, thanks for taking the time to share your feedback. Your Chromecast with Google TV is compatible with most cast enabled apps. We recommend that your share your feedback on the link below so we can relay this to the right team: https://support.google.com/googlenest/answer/7071494
Your input on this matter is appreciated and will help us with improving the products and services we provide you and our customers. If you have additional questions or need assistance with your Chromecast, please don't hesitate to contact us on our Google Help page here: https://support.google.com/chromecast/gethelp
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay. Didn’t really have the account. It’s feasible but pointless if already have a smart TVs.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Inkcartridges, thanks for the time posting a review. We are glad to hear that you like your Chromecast with Google TV.
We value your feedback as we are always looking for ways to improve our products and services. Here’s how you can make out of your device: https://support.google.com/googlenest/answer/7214982
If you need further assistance, you can always reach out to our support team. We are happy to help and improve your experience. You can use this link to contact us: https://support.google.com/chromecast/gethelp
f
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because the controller is not connecting besides that it is a good item.
I would recommend this to a friendOkay not perfect. Need good WiFi.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best connectivity or user friendly. Impossible to play movies on google play. Need to cast all the time.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Alooshie,
We appreciate your feedback. We understand that you’re having connectivity concerns with your Chromecast with Google TV and we’d love to help you right away.
Here are some things to consider when connecting your Chromecast with Google TV to the Wi-Fi:
- Check for possible interference as thick walls and other connected devices may weaken the Wi-Fi signal from your router to the Chromecast device.
- Check for possible congestion with your Wi-Fi network.
We’re here to help, and we may need to have a look at the issue you have in order for us to help you in the best way possible. Please feel free to reach out to our support team here:
https://support.google.com/chromecast/gethelp
Chrome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for streaming and local channels. Enjoying this chrome.
I would recommend this to a friendGood streaming device but needs some work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good streaming device but needs some work. After 6 months I retired the device because of problems and not being able to support all the apps I use. The remote is bad and needs to be reworked and certain app worked others were spoty! The future could be good for this service but time will tell! Right now they have lost mt attention.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi zoom395, thanks for posting your feedback. We’re sorry to learn that Chromecast with Google TV didn’t meet your needs. Your feedback is important to us as it will greatly help us improve our products and services. If you have any concerns regarding your device, you can always reach out to our support team. Feel free to contact us here: https://support.google.com/chromecast/gethelp
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. System did not wake up, playing slide shows. 2. No chrome browser included.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Kenny, thanks for sharing your feedback with us. We´re sorry you encountered these issues and we hope you can work with our support team trying to fix the issue. We´d be happy to work with you in isolating the issue further, and work on providing you the best experience on Chromecast with Google TV. You reach out to our support team here: https://support.google.com/chromecast/gethelp
No complaints, great to replace cable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything it's supposed to do. It doesn't lag and has all the streaming services I used, including fubo.tv. Loved the colored remote, but it's a bit small and easy to misplace. Still enjoying the product overall though.
I would recommend this to a friendBrand response from Google Team
Posted .Hi NLove, thanks for taking the time to share your feedback. We’re glad to hear that you find Chromecast with Google TV great, and we’re sorry to learn that you’re having challenges with the size of the Voice Remote.
Your feedback is important to us, and it will greatly help us in improving our products and services. If you need assistance, you can always reach out to our support team. We’d be more than happy to assist you here: https://support.google.com/chromecast/gethelp
Chromecast connection issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Chromecast. The first one failed because it couldn't connect to the wifi network.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Bart, thanks for posting a review. We’re sorry to hear that your first Chromecast with Google TV didn’t work well for you. We do appreciate the fact that you got a second Chromecast with Google TV.
Chromecast typically requires a high speed Internet connection of at least 20 Mbps, and we believe the issue may be related to a congestion in your network. Removing some of your connected devices may help free up some bandwidth space and you may check if you will get a better streaming performance with Chromecast. Once you verify the presence of congestion, we recommend contacting your Internet service provider for a possible upgrade of your bandwidth.
If the issue persists, please feel free to contact us for further help on the issue here: https://support.google.com/chromecast/gethelp
Tom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chromecast was working well and after a couple of months I had a problem with the device freezing several times. Finally I got tired of dealing with it and took it back and switched to the Roku.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Tomd, thanks for sharing some insights on Chromecast with Google TV (4K). It's unfortunate to hear that you experienced some freezing issues with it, and we apologize for any inconvenience this experience may have caused you. If you're willing to try, resetting Chromecast with Google TV (4K) may be helpful in fixing freezing and buggy issues. Here's how:
With the Chromecast Voice Remote:
- In the upper right of your TV screen, select your profile and then Settings .
- Select System and then About and then Factory Reset.
From the Chromecast device:
- While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
- When the LED light turns solid white, release the button, and the Chromecast should then reset.
We also recommend checking your connection for possible congestion by removing some connected devices, and checking if you will encounter the same issue. Once you verify congestion, contacting your Internet service provider will be a good step to see if they can check your connection and upgrade it if needed. For further help with the issue, please consider contacting our support team here: https://support.google.com/chromecast/gethelp
Kinda ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the chrome cast but it was hard cuz I have roku tvs. Hoping to get most of it cuz I'm moving tho
I would recommend this to a friendPretty good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still prefer the shield over the chrome cast. But this works really well for the radio in my car.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Papajoemoney, thanks for sharing your feedback with us. We appreciate your feedback as we're always looking for ways to improve our products and services. If you have any questions or need further help, we'd be more than happy to assist you here: https://support.google.com/chromecast/gethelp
Google TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works pretty good didn’t work like I wanted to but I do have a older tv
I would recommend this to a friendBrand response from Google Team
Posted .Hi there Deejay, it's great to hear that Chromecast with Google TV works well for you. However, we'd like to know more about what features did not work like you wanted to. This will give us a better idea on how we can help you best. You can contact us for all your support needs on Chromecast with Google TV here: https://support.google.com/chromecast/gethelp