Customer Ratings & Reviews

Hi there, thanks for taking the time to share your feedback. We're glad that everything is working fine. We value your feedback as it helps us improve our products and services and provide you with a better user experience. We'd like to know more about what's happening with your Chromecast with Google TV and help you improve your experience. You can get in touch with our support team here: https://support.google.com/chromecast/gethelp

Hi eluker, thanks for giving us your feedback on Chromecast with Google TV, and we’re sorry to hear that it buffers regularly while using YouTube TV.

If you haven’t yet, we suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect the performance of your Chromecast. See the steps below:

- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following this step by step guide here: https://support.google.com/chromecast/answer/6254654

If the issue persists, we’d like to have a closer look and guide you with further isolation and troubleshooting, and we recommend visiting us anytime here: https://support.google.com/chromecast/gethelp

Hi there, we're glad to hear that you were able to set up your Chromecast with Google TV. However, we do apologize for any difficulty you may have encountered during the setup.

If you still need some help, you´re more than welcome to get a hold of any of our support specialists. We'd be happy to assist you with any support concerns you may have if you can reach out to us here: https://support.google.com/chromecast/gethelp

Hi, thanks for sharing your feedback. We’re sorry to hear of the difficulty in setting up Facebook Live on your TV using Chromecast with Google TV.

You can install the Facebook app on your Google TV directly to enjoy Facebook Live. Simply follow these step by step instructions using the Voice Remote:
- Press the Assistant button on your remote or select Search on the home screen.
- Say or type Facebook to install.
- A page will appear with the app.
- Select Install.

If you still have difficulty running Facebook Live, you may still cast your Android mobile phone’s screen and mirror it to your TV so you can enjoy your content exactly as you see it on your mobile device—only bigger.

If you need further help, our support team is always here to help you, you can reach out to them here: https://support.google.com/chromecast/gethelp

Hi D2ND2, thanks for posting a review. We're sorry for any frustration this issue has caused you.

There can be several factors that play into your Chromecast with Google TV's disconnection from your Wi-Fi network. You can check these steps and see if it improves your experience:
- If you have a dual band router, try setting up your Chromecast with Google TV on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Check for possible congestion with your Wi-Fi network.
- Check for possible interference as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Chromecast with Google TV closer to your router to get better signal reception from your router.
- Perform a factory data reset with your Chromnecast with Google TV. Here's the step by step guide: https://support.google.com/chromecast/answer/6254654

If you still experience the same issue after doing the factory data reset, we'd like to take a look at your and help improve your experience. Please feel free to reach out to our support team here: https://support.google.com/chromecast/gethelp

Hi Jrock22, thanks for taking the time to share your feedback about Chromecast with Google TV. We regret to hear that the Chromecast’s Voice Remote didn’t meet your expectations.

We’ve taken note of your feedback and we’ll make sure this gets passed along to the right team since we’re always looking for opportunities to improve our products and services. Alternatively, you can use your phone as a virtual remote alternatively. Here’s how: https://support.google.com/chromecast/answer/11221499?hl=en&ref_topic=10089023

If you need assistance, you can always reach out to our support team using this link: https://support.google.com/chromecast/gethelp

Hi angelesgarrcia, thanks for letting us know about the issue. We´re sorry to hear that your Chromecast with Google TV stopped working after only using for a few months. We recommend contacting our support team so we can troubleshoot and isolate the issue here: https://support.google.com/chromecast/gethelp

Hi there GoogleDisplay, thanks for trying out Chromecast with Google TV (4K) and for being a loyal advocate of our Google Nest products. We're sorry to hear that you had to return it. We've taken your feedback into consideration since we're always on the lookout for ways that will help us improve our products and services. We're also hopeful that you will reconsider using our Chromecast devices again in the future. Keep in mind that our support team would be happy to assist you and answer your questions by contacting us here: https://support.google.com/chromecast/gethelp

Hi there, thanks for the feedback, and for sharing what you think about the Chromecast with Google TV. We’re sorry to hear that your experience is less than ideal for you. We’d like to help you with the challenges you have and we suggest getting in touch with our support team for assistance. You’re always welcome to visit us here: https://support.google.com/chromecast/gethelp

Hi Scotta87, thank you for your loyalty and for choosing Chromecast with Google TV as your option for streaming. We appreciate you for sharing your feedback on the remote. Please reach out to our support specialists so we can help you further in identifying the cause of the issue and provide you with troubleshooting steps that may help resolve it. You can contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi canoVero, thanks for your feedback. In case of an unfortunate event that you lose the Chromecast with Google TV’s Voice Remote, you can actually buy a replacement Voice Remote on the Google Store: https://store.google.com/us/product/chromecast_google_tv_voice_remote

You can count on us for your support needs by reaching out to us on this page: https://support.google.com/chromecast/gethelp

Hi folklore, thanks for leaving a review about the Chromecast with Google TV. It’s unfortunate to learn that its internal storage isn't enough for your needs, as it fills up quickly with only a few apps.

The internal storage capacity of the Chromecast with Google TV is 8gb, and adding external storage like a Secure Digital (SD) card to load content isn’t supported. If there are issues with performance of your Chromecast, we suggest clearing the app cache that might help as having a sizable amount of cache stored, would affect its performance. See the steps below:

- From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
- Select Apps and choose the app you're having trouble with.
- If you can't find it, select See all apps.
- Select Clear cache and then Ok.
- If clearing the app cache didn't work, you can try to reset your Chromecast with Google TV by following this step by step guide here: https://support.google.com/chromecast/answer/6254654

Your input helps us better understand our customers’ preferences and needs, and we’ll pass it along to the right team to work on improving our products and services. In the meantime, if you need further assistance, please let us know here and we’ll do our best to help: https://support.google.com/chromecast/gethelp

Hi Shawn, we appreciate you for posting your review. We're sorry to hear that you're experiencing some difficulties with your Chromecast with Google TV (4K) when it comes to setting up the device. We recommend that you reach out to our support specialists so we can help identify the cause of the issue and provide you with troubleshooting steps that may help improve your experience. Please contact us on our Google Help page here: https://support.google.com/chromecast/gethelp

Hi GCCC, thanks for sending in your feedback for your Chromecast with Google TV. We're sorry to hear that your experience was less than ideal when compared to a different brand. We'd like to know more details so we can better understand your issue and help you with some troubleshooting steps that may improve your overall experience. Please contact our support team by visiting our Google Help page here: https://support.google.com/chromecast/gethelp

Hi there, we appreciate your feedback about your Chromecast with Google TV (4K) it helps us to improve our products in the future, you can share your thoughts here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi MikeP, thanks for sharing your feedback. We’re sorry to hear that you came across this issue. We’d like to learn more and understand the issue better so we can improve your experience. Please consider reaching out to our support team and we’d be happy to help. Here’s the link: https://support.google.com/chromecast/gethelp